John's Auto Repair Inc.

I am John N[redacted] owner of Johns Auto Repair. I was not, not willing to work with [redacted] to rectifyher brake problem I have called [redacted] 9 times to solve this problem,  she called me tuesday morning @ 11;01 on 9/29/15, she left...

m a message stated that because I didn"t get back to her, so she decided to get her brakes fixed elsewhere. I called  you, @ 4:30 on 9/29/15 so u can listen to the message that [redacted] left om my answer maching. You told me to remind you in this email, that you heard the message . Anything I can do to rid this from my record, please notify me @ [redacted] Thanks for your time, John N[redacted] owner-operator of Johns Auto Repair

Review: I had my brakes repaired/replaced at this establishment on 8/19/2015. Two days ..no the Next Day I called and complained that my brakes were not functioning correctly . They were not stopping the way I felt new brakes should be stopping, my brake pedal would go all the way to the floor when trying to stop . Also the squeaking that occurred with the old breaks was still happening with the new brakes . I called the auto repair shop several times and left several messages and I got no response except the first time I called I was told I had to bring the car back in to have it looked at . When I try to do that after work no one was there to handle the situation that's when I called and asked if I could come in earlier or to make an appointment so that someone would be there to take care of my issue , this request went unheeded .Desired Settlement: My desired resolution would be a partial refund of the monies I spent on breaks, which in total was $645.06 .

Business

Response:

I am John N[redacted] owner of Johns Auto Repair. I was not, not willing to work with [redacted] to rectifyher brake problem I have called [redacted] 9 times to solve this problem, she called me tuesday morning @ 11;01 on 9/29/15, she left m a message stated that because I didn"t get back to her, so she decided to get her brakes fixed elsewhere. I called you, @ 4:30 on 9/29/15 so u can listen to the message that [redacted] left om my answer maching. You told me to remind you in this email, that you heard the message . Anything I can do to rid this from my record, please notify me @ [redacted] Thanks for your time, John N[redacted] owner-operator of Johns Auto Repair

Consumer

Response:

Review: [redacted]

I am rejecting this response because: when I originally had my brakes done on 8/19/15...I called John the day after I had them done telling him there was a problem with the brakes. I did not receive a response from him at all. I also left several messages and made several calls to him. As I stated in my message to him, when I tried to contact you, you made NO attempts to respond to me, yet when I involved the Revdex.com I got a very quick response. In John's voicemail to me he states he wanted to get this taken care of because of the Revdex.com's involvement . Had I not contacted the Revdex.com John probably would not have gotten back to me at all. p.S I have all his messages as well if you'd like to hear them.

Regards,