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John's Automotive Shop Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Other vehicles received a courtesy notice during the month of August 2017 indicating that their vehicle may be towed within 48 hours if the vehicle did not have a new hang tag displayed. This new hang tag policy had in fact been implemented as of July 26,2017 and I never received any warning prior to my vehicle being towed. Stephon C[redacted] is a mn! Stephon C[redacted] lied as he tried to convince me that they'd tagged MY vehicle with multiple warnings before requesting a tow. Stephon C[redacted] couldn't just amidst they'd made a mistake and For that reason I've no respect for him whatsoever! As a homeowner I'm allowed THREE vehicles and that's how many I'd parked within the common area. Regards,
[redacted]

I am writing in response to complaint ID 12349185 dated 8/24/2017.  Below you will find the statement of facts as related to this complaint as well as the supporting documentation. The Board of Directors of [redacted] Community Association informed the community that they had revised...

Association’s parking policy in April 2017. All homeowner were notified via newsletter in April 2017 of this change with a copy of the revised parking policy. A cover letter was also sent to all homeowners at the end of May 2017 that contained the new hang tags and another copy of the revised parking policy.The parking policy stated that a homeowner may have up to three vehicles. One vehicle may be parked in the homeowner’s assigned numbered reserve space and up to two other vehicles may be parked in a space marked residents. Those vehicles parked in spaces marked residents must display the appropriate hang tag assigned to their home. These hand tags are number specific to that particular address. The revised parking policy took effect on June 1, 2017. The Association gave a grace period of 45 days to allow all homeowner time to display the appropriate parking hang tags. In mid-July the Association issued two rounds of notice to those homeowners not displaying the appropriate parking hang tag. These notices were simply a courtesy to remind homeowner of the new requirements. The vehicle is question was parked is a resident parking space but did not display the appropriate hag tag as required.  This is in violation of parking policy and was subject to tow. The homeowner did call this office and spoke with Ms. Cathy Small and was advised of the policy and the homeowner indicated that he would like to speak to the property manager. Mr. Stephon C[redacted] then promptly called the homeowners and attempted to explain why his vehicle was towed. The homeowner was not satisfied with the response that was given and he was advised to pick-up his vehicle for the tow company and he had a right to request a hearing before the Board of Directors. The state and county law require that towing signs be displayed throughout the community stating reason a vehicle may be towed as well as the tow company location, phone number and maximum fees that may be charged. These signs are located throughout the community and are 24” x 36” in diameter. It is the wish of The Management Group Associates, Inc that this case be closed favorably. Please feel free to contact me if any additional information is required. .

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Address: 573 Cleveland School Rd, Beckley, West Virginia, United States, 25801-8970

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