John's Collision, Inc.

I have done business with John's Collision as I know the company has a great reputation and has been in business for years. What I didn't realize though, was how dedicated John, the owner is, and his staff. They have gone above and beyond numerous times dealing with my insurance company directly, so I could concentrate on getting better, instead of getting a run-around.

I highly recommend them.

I have done business with John's Collision as I know the company has a great reputation and has been in business for years. What I didn't realize though, was how dedicated John, the owner is, and his staff. They have gone above and beyond numerous times dealing with my insurance company directly, so I could concentrate on getting better, instead of getting a run-around.
I highly recommend them.

I have done business with John's Collision as I know the company has a great reputation and has been in business for years. What I didn't realize though, was how dedicated John, the owner is, and his staff. They have gone above and beyond numerous times dealing with my insurance company directly, so I could concentrate on getting better, instead of getting a run-around.
I highly recommend them.

I am submitting this complaint because of the service I have received from John's. Bad customer Service and repair job. My name is [redacted] and I am writing a formal complaint about John's Collision in South Hadley Massachusetts (01075). I was in a car accident on [redacted] in [redacted] The accident was not my fault and I chose John's since they are both on my Insurances list of preferred auto body shops and my mother used them three times in the past. My car is still not in pre-accident condition, and John's has not updated my insurance or the appraiser with an updated list and receipts of the work and parts they used to fix my car. I had to bring my car to them a total of four times. One was the original drop of the car after the accident, but the next three times were because of issues that came up with the fix or obvious blemishes that were from employee error. That happened two times. Today almost 5 months later I am still waiting. I have been driving my car hoping nothing falls apart or stops working. My rear window is still not fixed, and I have no idea what parts were used to fix my car since I do not have a copy of any of the receipts. Since it is a 2012 Nissan Altima they were all supposed to be OEM (new) parts. I cannot speculate weather some parts are new or old. Not only have I been subject to the sub par quality of work from John's, but the customer service is nothing be proud of wither. Throughout the five months I have been called maybe 5 times. I am the person hunting them down to get my answers, which I still don't have. For a business to not have effective service and or customer service is an issue. I could live with the issue of not returning my calls if my car was 100% in pre accident condition. I have also taken numerous hours off of work for the addition services that were required since it wasn't fixed the first time. 12.5 hrs Just for John's alone.I would not recommend anyone to go to this company. And I hope they get taken off the list or preferred auto body shops in the area.Desired SettlementI would like John's to not only pay me for the 12.5 hours of work which is $265.2 but I would like a copy of all the receipts for the parts used to fix my car. In addition to the original appraisal, I would like to see any additional work that had to be done to the car and receipts for that as well. I would also like John's to pay for an auto body shop of my choice to look over the original appraisal and all of the receipts for the new replacements parts. This is to ensure that all OEM parts were used and nothing is still broken or used/old. This has gone on for far too long.Business Response I have contacted client and we both agreed to make any concessions needed for final closure regarding this matter. He will contact the Revdex.com when he has been satisfied.

It has been less than a year since I've had a paint job and body kit installation, the body work is falling apart and the paint is peeling as well.My car was put into the shop the first week of April 2013 and I got it late August of 2013. They've mentioned 2 dates on when they would have it ready. The first date was May 23rd, 2013 (my senior prom) the second date was July 12th, 2013 (my birthday). After my birthday I went to shop to check up on my car and it seemed like it was nowhere close to being done. It seemed like they weren't taking my car very seriously prior to the $4,462.00 we've paid. I also spent $827.00 + shipping for the body kit and $51.05 for the yellow paint. When my car came out of the shop I was being criticized for the body work. Someone took a picture of my car and put on instagram on a page called "ricecars" where hundreds of people posted negative comments about my car and the body work. Since the body kit was never modified nor was held by any support brackets the flares started to crack and the cracking would expand over time. Also the front flare on the driver side is popping out which makes the front flare on the passenger [redacted] pop in. The paint is also peeling not just on the flares but also on the door driver handle, my side mirrors, bottom of my front bumper, and next to my left tail light. Also the body kit is molded into one piece which gives me no option to take out the front or rear bumper. I also have picture evidence on where they should've modified the front and rear bumpers connecting to the flares. I don't feel very happy with the way my car looks and how the body kit was installed on my car. I was also still paying for car insurance ($257.00 a month) which is a total of $1,028.00 while my car was in the shop.Desired SettlementThe shop owner seems like he doesn't want to make a deal with me nor is he putting in the effort so therefore I'd like a refund if possible. Thank you. Business Response I will start by making it very clear of the dates in my records. The transaction began when the consumer entered my establishment on 4/15/13 seeking an estimate on his 1995 Suburu Impreza. Price that he sought was for the cost to remove old and install a new rear left quarter panel, remove and replace the right front fender, and remove and replace the right front radiator side support. As per the consumer request, we agreed to that service for the price of 806.98, but it would be his responsibility to supply the parts listed above, and we're to stop at the primer stage (no painting). All of these FACTS are backed by this appraisal still in my computer. We have been a subscriber of the[redacted] estimating program since 2002 and it does not allow one to alter or tamper with the data once it is entered. It was on that 15th day of April 2013 (date on the original appraisal in the Mitchell estimating program), that the agreement was made and job was to be dropped off on the following Monday 4/22/2013, which is still in my written 2013 schedule book for the work to begin. This was the 3rd week in April, and not the 1st week as stated in consumer complaint. We did, in fact, fulfill the original obligation to complete the above task on or before the 23rd day of May 2013. On 5/20/13 the client came in for a visit and was so impressed with the work we had completed thus far, fulfilling his original expectations, that he decided to employ our facility to install an aftermarket fiberglass ground effect body kit that he would also supply, and also do the bodywork and paint on the entire vehicle, which of course would include the parts we had already installed on his vehicle. This transaction is memorialized with a copy of the partial payment check #375, also in my possession, in the amount of $2200.00 dated 5/20/13, 3 days before he claims we promised the entire job for. Upon completion of these 2 operations the complainant asked if we could dis-assemble all moldings and several other bolt on components on the exterior of the vehicle, and prep and paint all of these bright yellow. This new task was to be performed on the windshield and back window surround, all four door belt moldings, all 4 door handles, the rear spoiler, etc. This operation alone prolonged the delivery of vehicle 2 weeks due to the extensive labor involved. As complainant stated he purchased the paint but leaves out that this establishment was never compensated the labor cost. In summary, although the owner ignored us advising him not to drive in winter months ,the job we did has held up tremendously well with the exception of where he hit something in the front bumper which caused any failure. He even came in for an estimate when it happened. Also the exact price he paid was 4200.00 and not 4462.00 as he claims. As far as the moulded bumpers it was the customer who wanted the bumpers adjoined to the body

I am submitting this complaint because of the service I have received from John's. Bad customer Service and repair job. My name is [redacted] and I am writing a formal complaint about John's Collision in South Hadley Massachusetts (01075). I was in a car accident on [redacted] in [redacted] The accident was not my fault and I chose John's since they are both on my Insurances list of preferred auto body shops and my mother used them three times in the past. My car is still not in pre-accident condition, and John's has not updated my insurance or the appraiser with an updated list and receipts of the work and parts they used to fix my car. I had to bring my car to them a total of four times. One was the original drop of the car after the accident, but the next three times were because of issues that came up with the fix or obvious blemishes that were from employee error. That happened two times. Today almost 5 months later I am still waiting. I have been driving my car hoping nothing falls apart or stops working. My rear window is still not fixed, and I have no idea what parts were used to fix my car since I do not have a copy of any of the receipts. Since it is a 2012 Nissan Altima they were all supposed to be OEM (new) parts. I cannot speculate weather some parts are new or old. Not only have I been subject to the sub par quality of work from John's, but the customer service is nothing be proud of wither. Throughout the five months I have been called maybe 5 times. I am the person hunting them down to get my answers, which I still don't have. For a business to not have effective service and or customer service is an issue. I could live with the issue of not returning my calls if my car was 100% in pre accident condition. I have also taken numerous hours off of work for the addition services that were required since it wasn't fixed the first time. 12.5 hrs Just for John's alone.I would not recommend anyone to go to this company. And I hope they get taken off the list or preferred auto body shops in the area.Desired SettlementI would like John's to not only pay me for the 12.5 hours of work which is $265.2 but I would like a copy of all the receipts for the parts used to fix my car. In addition to the original appraisal, I would like to see any additional work that had to be done to the car and receipts for that as well. I would also like John's to pay for an auto body shop of my choice to look over the original appraisal and all of the receipts for the new replacements parts. This is to ensure that all OEM parts were used and nothing is still broken or used/old. This has gone on for far too long.Business Response I have contacted client and we both agreed to make any concessions needed for final closure regarding this matter. He will contact the Revdex.com when he has been satisfied.

It has been less than a year since I've had a paint job and body kit installation, the body work is falling apart and the paint is peeling as well.My car was put into the shop the first week of April 2013 and I got it late August of 2013. They've mentioned 2 dates on when they would have it ready. The first date was May 23rd, 2013 (my senior prom) the second date was July 12th, 2013 (my birthday). After my birthday I went to shop to check up on my car and it seemed like it was nowhere close to being done. It seemed like they weren't taking my car very seriously prior to the $4,462.00 we've paid. I also spent $827.00 + shipping for the body kit and $51.05 for the yellow paint. When my car came out of the shop I was being criticized for the body work. Someone took a picture of my car and put on instagram on a page called "ricecars" where hundreds of people posted negative comments about my car and the body work. Since the body kit was never modified nor was held by any support brackets the flares started to crack and the cracking would expand over time. Also the front flare on the driver side is popping out which makes the front flare on the passenger [redacted] pop in. The paint is also peeling not just on the flares but also on the door driver handle, my side mirrors, bottom of my front bumper, and next to my left tail light. Also the body kit is molded into one piece which gives me no option to take out the front or rear bumper. I also have picture evidence on where they should've modified the front and rear bumpers connecting to the flares. I don't feel very happy with the way my car looks and how the body kit was installed on my car. I was also still paying for car insurance ($257.00 a month) which is a total of $1,028.00 while my car was in the shop.Desired SettlementThe shop owner seems like he doesn't want to make a deal with me nor is he putting in the effort so therefore I'd like a refund if possible. Thank you. Business Response I will start by making it very clear of the dates in my records. The transaction began when the consumer entered my establishment on 4/15/13 seeking an estimate on his 1995 Suburu Impreza. Price that he sought was for the cost to remove old and install a new rear left quarter panel, remove and replace the right front fender, and remove and replace the right front radiator side support. As per the consumer request, we agreed to that service for the price of 806.98, but it would be his responsibility to supply the parts listed above, and we're to stop at the primer stage (no painting). All of these FACTS are backed by this appraisal still in my computer. We have been a subscriber of the[redacted] estimating program since 2002 and it does not allow one to alter or tamper with the data once it is entered. It was on that 15th day of April 2013 (date on the original appraisal in the Mitchell estimating program), that the agreement was made and job was to be dropped off on the following Monday 4/22/2013, which is still in my written 2013 schedule book for the work to begin. This was the 3rd week in April, and not the 1st week as stated in consumer complaint. We did, in fact, fulfill the original obligation to complete the above task on or before the 23rd day of May 2013. On 5/20/13 the client came in for a visit and was so impressed with the work we had completed thus far, fulfilling his original expectations, that he decided to employ our facility to install an aftermarket fiberglass ground effect body kit that he would also supply, and also do the bodywork and paint on the entire vehicle, which of course would include the parts we had already installed on his vehicle. This transaction is memorialized with a copy of the partial payment check #375, also in my possession, in the amount of $2200.00 dated 5/20/13, 3 days before he claims we promised the entire job for. Upon completion of these 2 operations the complainant asked if we could dis-assemble all moldings and several other bolt on components on the exterior of the vehicle, and prep and paint all of these bright yellow. This new task was to be performed on the windshield and back window surround, all four door belt moldings, all 4 door handles, the rear spoiler, etc. This operation alone prolonged the delivery of vehicle 2 weeks due to the extensive labor involved. As complainant stated he purchased the paint but leaves out that this establishment was never compensated the labor cost. In summary, although the owner ignored us advising him not to drive in winter months ,the job we did has held up tremendously well with the exception of where he hit something in the front bumper which caused any failure. He even came in for an estimate when it happened. Also the exact price he paid was 4200.00 and not 4462.00 as he claims. As far as the moulded bumpers it was the customer who wanted the bumpers adjoined to the body