Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
When I went to Johns Flooring for the floor I ask about water proof because I have four old dogs living in my home, she told me this is the best option. The issue was dog urine but I believe that had the floor been properly installed it would not have gone through to the glue and there would not have been an issue. The employees who came were very nice and took care of the problem. I told them the place where the tiles came up was a place of occasional accidents but two other places with more frequent accidents was fine. I believe the grout was improperly applied therefore making an opening for the urine to get to the adhesive. though I could tell that they disagreed I was ready to be done with it. I was put off several times when I called before installation and then after they installed the wrong vinyl they did not seem to want to talk to me. When they called me to show them the vinyl I wanted and they would order it, I went but the one I wanted was not there and the salesman said what I described never had been Even though I had brought the sample home and we had talked about how pretty the blue specks would look with my kitchen floor. So he called the day after they came out to reapply my vinyl with quite an attitude. I was told that nothing would have a warranty to cover dog urine, I was told if I had anymore complaints we would have to have the manufacturer come out. when I tried to tell him that the other places were okay and I believed the grout was improperly applied he told me I did not know what I was talking about. He said he would not ask his men to come out and clean dog urine and was angry that they had. I told him there were places that I had to repair grout with a paper towel and a plastic knife, he said thank you for that. still refusing to believe the problem was caused by poor installation. At one point in the conversation I ask him to stop yelling at me and he said he was talking loud because he was taking the trash out. I am smart enough to know when I am being yelled at. I also emailed him a few days ago a spot under the chair that had no grout at all. I wont call him for anything because he is unreasonable and mean. I paid as much for this floor in my trailor as anyone building a million dollar home. I would not recommend Johns flooring to anyone at all.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
When I went to Johns Flooring for the floor I ask about water proof because I have four old dogs living in my home, she told me this is the best option. The issue was dog urine but I believe that had the floor been properly installed it would not have gone through to the glue and there would not have been an issue. The employees who came were very nice and took care of the problem. I told them the place where the tiles came up was a place of occasional accidents but two other places with more frequent accidents was fine. I believe the grout was improperly applied therefore making an opening for the urine to get to the adhesive. though I could tell that they disagreed I was ready to be done with it. I was put off several times when I called before installation and then after they installed the wrong vinyl they did not seem to want to talk to me. When they called me to show them the vinyl I wanted and they would order it, I went but the one I wanted was not there and the salesman said what I described never had been Even though I had brought the sample home and we had talked about how pretty the blue specks would look with my kitchen floor. So he called the day after they came out to reapply my vinyl with quite an attitude. I was told that nothing would have a warranty to cover dog urine, I was told if I had anymore complaints we would have to have the manufacturer come out. when I tried to tell him that the other places were okay and I believed the grout was improperly applied he told me I did not know what I was talking about. He said he would not ask his men to come out and clean dog urine and was angry that they had. I told him there were places that I had to repair grout with a paper towel and a plastic knife, he said thank you for that. still refusing to believe the problem was caused by poor installation. At one point in the conversation I ask him to stop yelling at me and he said he was talking loud because he was taking the trash out. I am smart enough to know when I am being yelled at. I also emailed him a few days ago a spot under the chair that had no grout at all. I wont call him for anything because he is unreasonable and mean. I paid as much for this floor in my trailor as anyone building a million dollar home. I would not recommend Johns flooring to anyone at all.
Sincerely,
[redacted]