I would be satisfied with a full refund on the extended warranty, as it was sold to me under dishonest and false pretenses by a representative of Bell Honda. This would allow me to quietly end my relationship with Bell Honda and Van Tuyl.
Dear Revdex.com Representative,We have taken the time to thoroughly review and investigate this Complaint.There was a duplicate Revdex.com Complaint filed on 4/18/17, against us, under a different name using the same address listed on this Complaint. To date we have mailed a total of three...
(3) $25.00 gift cards to this address.Bell Honda follows all State and Federal Marketing Rules and Regulations. We take pride in our incentive offers and always strive to provide a high level of customer service. Unfortunately, we believe this matter falls into ARS 13-2310, as we believe this Complaint is a mere artifice to defraud, and knowingly obtain a benefit by means of fraudulent representation. At this time we do not wish to pursue this matter further.We appreciate the opportunity to respond to this matter. Best,Gizelle C[redacted]Compliance Director
I apologize for the delayed response. It took multiple attempts for us to contact
Ms. [redacted]. Our New Car Director was
able to reach Ms. [redacted] yesterday and explain her vehicle contract. We believe we have answered Ms. [redacted]’s
questions and resolved the issue.If there is...
any other information needed, please do not
hesitate to contact me at [redacted].
Response to compliant # [redacted]Ms. [redacted] doesn’t have any service history with us and asked us to do an oil change and rotate. We rotated the tires using our key lock set and upon draining the oil the tech noticed the drain plug was cross threaded and striped out. Our service advisor...
contacted the customer and advised her of the repair after the oil was drained and that’s when the customer wanted to pull the car. Ms. [redacted] was advised that since we drained the oil and the existing plug will not hold properly she would either need to repair it or tow it out so no additional damage would occur. She opted to have it towed and when the tow truck arrived, the tow truck driver asked the tech to put oil in it to just get it on the truck. They put the drain plug back in and topped off with oil to drive it 10 feet onto the truck. The customer was not charged anything and the vehicle was released. The customer called a few days later and said that she had a horrible experience with us and will never come back, due to us trying to rip her off after we striped her drain plug, and to top it off we took her wheel locks. My Assistant Service Manager advised her that we use our own wheel locks, unless its aftermarket. He asked her to bring the vehicle in so he could try to match the lock to help her out and she said that’s not an option; since the vehicle was at her mechanics shop up on the lift. He stated that they should be able to get the locks off and then she can bring it here and we could look at it. Ms. [redacted] said that wasn’t good enough, followed by using profanity and hung up on him. We attempted to resolve the issue with Ms. [redacted] and she did not give us an opportunity to fix the issue.Sincerely, Keeley B[redacted]Controller
Ms. [redacted] contacted our General Sales Manager (GSM) on
August 30, 2016 and expressed her frustrations as well as her desired
settlement. Our GSM informed Ms. [redacted]
that he would refund both the alarms and he agreed to replace her seat belts. He was surprised to learn that Ms....
[redacted]
contacted the Revdex.com after he had spoken to her with intentions of resolving her
complaints. At this point, after we
complete the above actions; we believe the issues are resolved. If there is any other information needed, please do not
hesitate to contact me at [redacted].Sincerely,Keeley B[redacted]Controller
Response to complaint #[redacted]We have read the complaint filed by Mr. [redacted] and apologize for the delayed response.After receiving the complaint on October 12, 2015 our Service Director attempted to contact Mr. [redacted] at ###-###-#### at 2:55pm leaving him a voice message to...
please return his call so that we could resolve the issue. Then, on October 13, 2015 our Service Director attempted a second time to call Mr. [redacted] leaving him another voice message at 11:32am. Again, on October 14, 2015 our Service Director attempted a third time to reach Mr. [redacted] leaving him another voice message at 11:25am. Our final attempt to resolve the issue was this morning October 15, 2015 leaving Mr. [redacted] a voice message to please return our call at 8:25am. At this point, we are unsure if Mr. [redacted] wants to make contact with us to resolve the issue and we do not want to delay the response to the Revdex.com.If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B[redacted]Controller
We have looked into Mr. [redacted]’s Complaint and this is what we found.When Mr. [redacted] initially brought in his vehicle for service, he complained of trouble starting his vehicle. We performed a battery test, and the battery failed. We replaced the battery as authorized.Sometime after, Mr....
[redacted] reached out to our service department and expressed that his vehicle was repeating the aforementioned issue. During this time, Mr. [redacted] advised that he had previously taken his vehicle to [redacted] for diagnostics on the same issues. [redacted], according to Mr. [redacted], diagnosed a bad battery. Mr. [redacted] complained that the initial battery replaced by [redacted] was dead upon installation, and had to wait longer than expected for the second battery install. Mr. [redacted] said that after [redacted] replaced the battery he continued to have issues starting his vehicle. He went on to express that he felt that [redacted] was not capable of properly diagnosing his vehicle, and for that reason decided to bring it in to Bell Honda. We advised Mr. [redacted] that this information should have been relayed initially. The information he withheld could have led us to further diagnose his vehicle upon his first visit. Bell Honda re-diagnosed his vehicle, after receiving information that should have been relayed during his first visit. We then advised Mr. [redacted] that his vehicle’s starter required replacement. Mr. [redacted] declined the repairs, and advised he would take it to a third party instead. Sometime after, Mr. [redacted] reached out to Bell Honda and stated that the starting issue was not eliminated after having the starter replaced by a third party. We advised Mr. [redacted] that the aftermarket non Honda starter he purchased could now be contributing to the starting complications, similar to the original bad starter. We discussed a $135.00 flat rate for a 1 hour diagnosis which he declined.We understand Mr. [redacted] is frustrated by his situation. We initially diagnosed his vehicle, according to the information he provided. If Mr. [redacted] had informed us of his previous battery replacement experience we could have further diagnosed the vehicle.We appreciate the opportunity to respond.Best,
Response to complaint ID# [redacted]After reading the complaint filed by Mr. [redacted], we reached out to Mr. [redacted] to resolve his concerns. We informed Mr. [redacted] that we would contact Smart Note and have the $45.00 credited back to his account. At this time, we believe Mr. [redacted]'s concerns...
have been resolved.If there is any other information needed, please do not hesitate to contact me at [redacted].
Response to complaint #[redacted]Bell Honda’s F&I Director called Mrs. [redacted] yesterday (February 8, 2016) and listened to her complaint. Mrs. [redacted]’s frustration came from our finance department not specifically explaining the necessary insurance requirements at the...
time of purchase. We have apologized and agreed to reimburse the $90.00 as good faith. Mrs. [redacted] seemed pleased and stated she has bought vehicles from us in the past and will continue to purchase from us in the future. We believe that since we have apologized for the confusion and agreed to reimburse the $90.00 that Mrs. [redacted]’s complaint has been resolved. If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B[redacted]Controller
I did speak with Mr Michael R[redacted] yesterday. He was as rude as can be. Said he had called "several" times. When I informed him we had left one message and I called him back and was on hold for 6 min with nobody com[redacted] back on the line his response was "it doesn't matter we are talk[redacted] now". Several witnesses to that comment. That aside Michael told me that I had to make payments before he would get my credit cleared up due to Bell Honda "not pass[redacted] my bank information on". When I talked to Honda after talk[redacted] with Mr. R[redacted] I would have to pay late and penalty fees they have accessed due to Bell Honda's staff not pass[redacted] on my information to them. There is not a chance of me pay[redacted] late fees or penalties. I was told by a Honda Finance supervisor that if Mr. R[redacted] who supposedly calls Honda 400 times a month, would call and remove to have the fees they would do that, but only Bell Honda can do that.[redacted]
Dear Revdex.com Representative,We have taken the time to review this Complaint and research this matter.When Ms. [redacted] brought in her vehicle she had multiple issues with her 2007 Accord. The Accord had 222,000 miles on it. Her original complaint was that her A/C was not cooling. We had...
to replace the items that we could visually see were leaking Freon. After replacing those items, the pressure in the system changed and we found that the expansion valve and the A/C hose also needed to be replaced. When a vehicle has the mileage Ms. [redacted]s vehicle has it is not uncommon for it to have multiple issues, especially when rubber hoses and O-rings are involved. We do not start off by recommending that all components be replaced until it can be determined that they have failed. We feel that we have already gone above and beyond in assisting Ms. [redacted]. We gave Ms. [redacted] employee pricing, due to the fact that at the time of the repairs her brother was employed at Bell Honda.We appreciate the opportunity to respond.Best, Gizelle C**Compliance Director
We have taken the time to review and research Mr. [redacted]’s
Complaint statements.Upon review of Documentation we found that Mr. [redacted]
originally purchased his 2014 Honda Ridgeline on December 9, 2016 at 5.0%
financing. As per the Conditional Delivery Agreement, signed by Mr.
[redacted],...
we declared that he was taking delivery of the vehicle prior to
approval from a financial institution and that the transaction was conditioned
upon final approval by a finance institution and funding to the Dealer.
We were not able to secure the 5.0% financing, however secured 5.5% financing.We contacted Mr. [redacted] and advised him of the financing
approval and requested that he return to the dealership to sign a new
contract. Mr. [redacted] came into our dealership December 12, 2016.
Per policy we presented Mr. [redacted] with an Acknowledgment of Rewritten
Contract Form, to ensure the change and terms of the new contract were
clear. Mr. [redacted] signed the Acknowledgment of Rewritten Contract From,
along with the new contract at 5.5% financing and all other documents
corresponding to the sale of the vehicle.On December 20, 2016 Mr. [redacted] left our General Manager a
voicemail, who forwarded the information to our General Sales Manager, who then
gave Mr. [redacted] his personal cell phone to make sure he could assist in
resolving Mr. [redacted]’s compliants. On December 21, 2016 Mr. [redacted]
contacted our General Sales Manager, via text, requesting assistance in clearing
the navigation system history, in the 2014 Ridgeline he purchased. Our
General Sales Manager was happy to help and advised that we would have one of
our Master Technicians in service assist with the request, however he advised
Mr. [redacted] he would not be available from 12-3. He gave Mr. [redacted]
the name of our CSI Director, who would help Mr. [redacted] if he was not
available. We responded to Mr. [redacted]’s request and ensured someone was
available to assist him.On January 3, 2017 Mr. [redacted] contacted our General Sales
Manager, via text, stating he was not happy with the deal. Our General
Manager has offered to meet with Mr. [redacted] to review his contract
documentation, however requires Mr. [redacted] schedule an appointment. Mr.
[redacted] was not happy he had to schedule an appointment, and has not scheduled
an appointment.Mr. [redacted] signed the New Contract reflecting the changes
necessary for financing, and other pertinent documents we incorporate to ensure
there isn’t any miscommunication or misunderstanding that the contract was
re-written. Mr. [redacted] was given copies of each document he signed on
December 12, 2016. If he would like to review the contract with our
General Manager, we encourage he schedule an appointment.Sincerely,Keeley B[redacted]Controller
The problem with my a.c. is still not fixed. You have not gone above and beyond for me, otherwise I would have working a.c.right now. The problem that I walked into bell Honda with on day 1 is still the problem I am having today. Many parts were replaced and yes I received employee pricing which was great and I appreciated that. I understand that my car is older and has many miles on it, I understand that things need to be replaced on vehicles but usually when things are replaced the problem is fixed. It is very clear that no one at Honda can find the real problem otherwise this wouldn't be an issue. I want a refund for the money I did spend so that I can take my car to someone who can fix the problem.
The response from the business leaves out a lot that happened and says nothing about the vehicle price changing or the issue I had with the navigation. The response also leaves out the attitude and response from the sales team.
I would be satisfied with a full refund on the extended warranty, as it was sold to me under dishonest and false pretenses by a representative of Bell Honda. This would allow me to quietly end my relationship with Bell Honda and Van Tuyl.
Dear Revdex.com Representative,We have taken the time to thoroughly review and investigate this Complaint.There was a duplicate Revdex.com Complaint filed on 4/18/17, against us, under a different name using the same address listed on this Complaint. To date we have mailed a total of three...
(3) $25.00 gift cards to this address.Bell Honda follows all State and Federal Marketing Rules and Regulations. We take pride in our incentive offers and always strive to provide a high level of customer service. Unfortunately, we believe this matter falls into ARS 13-2310, as we believe this Complaint is a mere artifice to defraud, and knowingly obtain a benefit by means of fraudulent representation. At this time we do not wish to pursue this matter further.We appreciate the opportunity to respond to this matter. Best,Gizelle C[redacted]Compliance Director
I apologize for the delayed response. It took multiple attempts for us to contact
Ms. [redacted]. Our New Car Director was
able to reach Ms. [redacted] yesterday and explain her vehicle contract. We believe we have answered Ms. [redacted]’s
questions and resolved the issue.If there is...
any other information needed, please do not
hesitate to contact me at [redacted].
Response to compliant # [redacted]Ms. [redacted] doesn’t have any service history with us and asked us to do an oil change and rotate. We rotated the tires using our key lock set and upon draining the oil the tech noticed the drain plug was cross threaded and striped out. Our service advisor...
contacted the customer and advised her of the repair after the oil was drained and that’s when the customer wanted to pull the car. Ms. [redacted] was advised that since we drained the oil and the existing plug will not hold properly she would either need to repair it or tow it out so no additional damage would occur. She opted to have it towed and when the tow truck arrived, the tow truck driver asked the tech to put oil in it to just get it on the truck. They put the drain plug back in and topped off with oil to drive it 10 feet onto the truck. The customer was not charged anything and the vehicle was released. The customer called a few days later and said that she had a horrible experience with us and will never come back, due to us trying to rip her off after we striped her drain plug, and to top it off we took her wheel locks. My Assistant Service Manager advised her that we use our own wheel locks, unless its aftermarket. He asked her to bring the vehicle in so he could try to match the lock to help her out and she said that’s not an option; since the vehicle was at her mechanics shop up on the lift. He stated that they should be able to get the locks off and then she can bring it here and we could look at it. Ms. [redacted] said that wasn’t good enough, followed by using profanity and hung up on him. We attempted to resolve the issue with Ms. [redacted] and she did not give us an opportunity to fix the issue.Sincerely, Keeley B[redacted]Controller
Ms. [redacted] contacted our General Sales Manager (GSM) on
August 30, 2016 and expressed her frustrations as well as her desired
settlement. Our GSM informed Ms. [redacted]
that he would refund both the alarms and he agreed to replace her seat belts. He was surprised to learn that Ms....
[redacted]
contacted the Revdex.com after he had spoken to her with intentions of resolving her
complaints. At this point, after we
complete the above actions; we believe the issues are resolved. If there is any other information needed, please do not
hesitate to contact me at [redacted].Sincerely,Keeley B[redacted]Controller
Response to complaint #[redacted]We have read the complaint filed by Mr. [redacted] and apologize for the delayed response.After receiving the complaint on October 12, 2015 our Service Director attempted to contact Mr. [redacted] at ###-###-#### at 2:55pm leaving him a voice message to...
please return his call so that we could resolve the issue. Then, on October 13, 2015 our Service Director attempted a second time to call Mr. [redacted] leaving him another voice message at 11:32am. Again, on October 14, 2015 our Service Director attempted a third time to reach Mr. [redacted] leaving him another voice message at 11:25am. Our final attempt to resolve the issue was this morning October 15, 2015 leaving Mr. [redacted] a voice message to please return our call at 8:25am. At this point, we are unsure if Mr. [redacted] wants to make contact with us to resolve the issue and we do not want to delay the response to the Revdex.com.If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B[redacted]Controller
We have looked into Mr. [redacted]’s Complaint and this is what we found.When Mr. [redacted] initially brought in his vehicle for service, he complained of trouble starting his vehicle. We performed a battery test, and the battery failed. We replaced the battery as authorized.Sometime after, Mr....
[redacted] reached out to our service department and expressed that his vehicle was repeating the aforementioned issue. During this time, Mr. [redacted] advised that he had previously taken his vehicle to [redacted] for diagnostics on the same issues. [redacted], according to Mr. [redacted], diagnosed a bad battery. Mr. [redacted] complained that the initial battery replaced by [redacted] was dead upon installation, and had to wait longer than expected for the second battery install. Mr. [redacted] said that after [redacted] replaced the battery he continued to have issues starting his vehicle. He went on to express that he felt that [redacted] was not capable of properly diagnosing his vehicle, and for that reason decided to bring it in to Bell Honda. We advised Mr. [redacted] that this information should have been relayed initially. The information he withheld could have led us to further diagnose his vehicle upon his first visit. Bell Honda re-diagnosed his vehicle, after receiving information that should have been relayed during his first visit. We then advised Mr. [redacted] that his vehicle’s starter required replacement. Mr. [redacted] declined the repairs, and advised he would take it to a third party instead. Sometime after, Mr. [redacted] reached out to Bell Honda and stated that the starting issue was not eliminated after having the starter replaced by a third party. We advised Mr. [redacted] that the aftermarket non Honda starter he purchased could now be contributing to the starting complications, similar to the original bad starter. We discussed a $135.00 flat rate for a 1 hour diagnosis which he declined.We understand Mr. [redacted] is frustrated by his situation. We initially diagnosed his vehicle, according to the information he provided. If Mr. [redacted] had informed us of his previous battery replacement experience we could have further diagnosed the vehicle.We appreciate the opportunity to respond.Best,
Response to complaint ID# [redacted]After reading the complaint filed by Mr. [redacted], we reached out to Mr. [redacted] to resolve his concerns. We informed Mr. [redacted] that we would contact Smart Note and have the $45.00 credited back to his account. At this time, we believe Mr. [redacted]'s concerns...
have been resolved.If there is any other information needed, please do not hesitate to contact me at [redacted].
Response to complaint #[redacted]Bell Honda’s F&I Director called Mrs. [redacted] yesterday (February 8, 2016) and listened to her complaint. Mrs. [redacted]’s frustration came from our finance department not specifically explaining the necessary insurance requirements at the...
time of purchase. We have apologized and agreed to reimburse the $90.00 as good faith. Mrs. [redacted] seemed pleased and stated she has bought vehicles from us in the past and will continue to purchase from us in the future. We believe that since we have apologized for the confusion and agreed to reimburse the $90.00 that Mrs. [redacted]’s complaint has been resolved. If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B[redacted]Controller
I did speak with Mr Michael R[redacted] yesterday. He was as rude as can be. Said he had called "several" times. When I informed him we had left one message and I called him back and was on hold for 6 min with nobody com[redacted] back on the line his response was "it doesn't matter we are talk[redacted] now". Several witnesses to that comment. That aside Michael told me that I had to make payments before he would get my credit cleared up due to Bell Honda "not pass[redacted] my bank information on". When I talked to Honda after talk[redacted] with Mr. R[redacted] I would have to pay late and penalty fees they have accessed due to Bell Honda's staff not pass[redacted] on my information to them. There is not a chance of me pay[redacted] late fees or penalties. I was told by a Honda Finance supervisor that if Mr. R[redacted] who supposedly calls Honda 400 times a month, would call and remove to have the fees they would do that, but only Bell Honda can do that.[redacted]
Dear Revdex.com Representative,We have taken the time to review this Complaint and research this matter.When Ms. [redacted] brought in her vehicle she had multiple issues with her 2007 Accord. The Accord had 222,000 miles on it. Her original complaint was that her A/C was not cooling. We had...
to replace the items that we could visually see were leaking Freon. After replacing those items, the pressure in the system changed and we found that the expansion valve and the A/C hose also needed to be replaced. When a vehicle has the mileage Ms. [redacted]s vehicle has it is not uncommon for it to have multiple issues, especially when rubber hoses and O-rings are involved. We do not start off by recommending that all components be replaced until it can be determined that they have failed. We feel that we have already gone above and beyond in assisting Ms. [redacted]. We gave Ms. [redacted] employee pricing, due to the fact that at the time of the repairs her brother was employed at Bell Honda.We appreciate the opportunity to respond.Best, Gizelle C**Compliance Director
We have taken the time to review and research Mr. [redacted]’s
Complaint statements.Upon review of Documentation we found that Mr. [redacted]
originally purchased his 2014 Honda Ridgeline on December 9, 2016 at 5.0%
financing. As per the Conditional Delivery Agreement, signed by Mr.
[redacted],...
we declared that he was taking delivery of the vehicle prior to
approval from a financial institution and that the transaction was conditioned
upon final approval by a finance institution and funding to the Dealer.
We were not able to secure the 5.0% financing, however secured 5.5% financing.We contacted Mr. [redacted] and advised him of the financing
approval and requested that he return to the dealership to sign a new
contract. Mr. [redacted] came into our dealership December 12, 2016.
Per policy we presented Mr. [redacted] with an Acknowledgment of Rewritten
Contract Form, to ensure the change and terms of the new contract were
clear. Mr. [redacted] signed the Acknowledgment of Rewritten Contract From,
along with the new contract at 5.5% financing and all other documents
corresponding to the sale of the vehicle.On December 20, 2016 Mr. [redacted] left our General Manager a
voicemail, who forwarded the information to our General Sales Manager, who then
gave Mr. [redacted] his personal cell phone to make sure he could assist in
resolving Mr. [redacted]’s compliants. On December 21, 2016 Mr. [redacted]
contacted our General Sales Manager, via text, requesting assistance in clearing
the navigation system history, in the 2014 Ridgeline he purchased. Our
General Sales Manager was happy to help and advised that we would have one of
our Master Technicians in service assist with the request, however he advised
Mr. [redacted] he would not be available from 12-3. He gave Mr. [redacted]
the name of our CSI Director, who would help Mr. [redacted] if he was not
available. We responded to Mr. [redacted]’s request and ensured someone was
available to assist him.On January 3, 2017 Mr. [redacted] contacted our General Sales
Manager, via text, stating he was not happy with the deal. Our General
Manager has offered to meet with Mr. [redacted] to review his contract
documentation, however requires Mr. [redacted] schedule an appointment. Mr.
[redacted] was not happy he had to schedule an appointment, and has not scheduled
an appointment.Mr. [redacted] signed the New Contract reflecting the changes
necessary for financing, and other pertinent documents we incorporate to ensure
there isn’t any miscommunication or misunderstanding that the contract was
re-written. Mr. [redacted] was given copies of each document he signed on
December 12, 2016. If he would like to review the contract with our
General Manager, we encourage he schedule an appointment.Sincerely,Keeley B[redacted]Controller
The problem with my a.c. is still not fixed. You have not gone above and beyond for me, otherwise I would have working a.c.right now. The problem that I walked into bell Honda with on day 1 is still the problem I am having today. Many parts were replaced and yes I received employee pricing which was great and I appreciated that. I understand that my car is older and has many miles on it, I understand that things need to be replaced on vehicles but usually when things are replaced the problem is fixed. It is very clear that no one at Honda can find the real problem otherwise this wouldn't be an issue. I want a refund for the money I did spend so that I can take my car to someone who can fix the problem.
The response from the business leaves out a lot that happened and says nothing about the vehicle price changing or the issue I had with the navigation. The response also leaves out the attitude and response from the sales team.