John's Main Auto Body

Complaint: [redacted]
I am rejecting this response because: I know with everything I had those sunglasses and cash were in the car. As I said before I don't care about the $20 and the only reason the phone was "returned" is because I am able to track that. I just want the sunglasses back due to sentimental value please. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Bull [redacted]!!  the battery they sent back was not even the original battery of the vehicle.We tested the alternator at our location and its in fine working order. The belt they sent back was not shredded as they claim. Needless to say I will never use this shop again for any work on our vehicles. I will pay the tow back to Home base than to deal with such nonsense. I rhink its time for the News agencies to do a check on the buisiness ethics of Johns Main for sure.

We were indeed called by the Mr. [redacted] to tow his vehicle to a repair shop. While loading Mr. [redacted]' vehicle onto our flatbed tow truck, "[redacted]" our tow operator entered said vehicle and attempted to place the vehicle into "neutral" While placing the vehicle into neutral...

the shift handle broke. [redacted] called his supervisor and asked for advice. [redacted] was instructed to inform customer to bring his vehicle to our repair facility to further investigate. It was determined that the primary cause for the mechanical failure was due to excessive wear. As a show of good business conduct we agreed to do the necessary repairs at no cost to our customer. It took several days for the steering column to be located and ordered. Customer was very inpatient during this process, calling several times a day to ask if his parts had arrived. As soon as his parts arrived it took two business days to remove old column and install new one. After getting his vehicle back Mr. [redacted] returned and said that his light bulbs needed to be replaced, his transmission was slipping, the engine didn't sound right, his tires were underinflated and needed to be fixed or replaced etc..     This is a case of give an inch take A MILE. It is my standing that because we tried to do the right thing by fixing the original issue of the broken shifter Mr. [redacted] believes that  we are going to rebuild his truck at no cost. When he realized that by constantly calling our place of business was getting him nowhere he decided to go to the NJ Revdex.com to try to st[redacted]g arm us. I'm sorry but I cannot authorize any further repairs.

Complaint: [redacted]
I am rejecting this response because: We asked the tow tuck driver to take us to the mechanic of our choosing and we were told that we first had to get it checked out by your shop first. We were not made aware of our other options. We also very clearly informed the shop of the reason we had brought it in and that reason was ignored and not addressed until we charged for unnecessary work and brought it immediately back. Yes they did finailly fix it for "free" because the solution was a very cheap part and less than 15 minutes of labor. They had already gouged us for way more that is was worth with their prior "repairs." We did agree to the estimate over the phone for the repairs done ONLY under the impression that it was addressing the problem we had brought it in for which was not related to the car being unable to start. 
We left the shop "happy" only out of fear that we would not receive our keys back if we continued to complain as we had been treated rudely and ignored by multiple people up to that point and really needed to get out of town quickly.  Your business practices are disgraceful. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it's a flat out lie due to being inside with the branch manager at her desk when she called and cancelled.  
Regards,
[redacted]

We are under and have to meet very strict vehicle release guidelines. We cannot release a vehicle on the word of a vehicle owner. All vehicles MUST have ALL Valid Paperwork ie..registration, insurance and Police Release Forms and in this case when a vehicle is part of a police investigation we must...

be notified by the investigating division Sargent or receave a signed letter on the department letterhead authorizing us to release the impounded vehicle and to whom we can release it to. Although under certain circumstances we will attempt to call the investigating authorities it is frowned upon and make an effort not to.

Customers vehicle was towed on a flatbed tow truck. As I stated in my previous letter we towed customer 's vehicle when placing the transmission into neutral the shifter broke due to excessive wear. As a sign of good customer relation we replaced the steering column at no charge to our customer. Fast forward to the completion of the repairs customer complains that there are additional damages. The fact that customers vehicle needs breaks has nothing to do with the vehicle being towed or the steering column being replaced. I cannot and will not be taken advantage of by a customer that is looking for free services.

Review: MY SON'S CAR GOT TOWED TO A LOCATION THAT WAS TOLD TO US JOHN MAIN AUTO BOY 1445 UNION TPK NORTH BERGEN THE CAR WAS THERE FOR 4 HR AND WE WERE TOLD IT WOULD BE 263.65 THEY GAVE ME THE BREAKDOWN ON TO HOW THEY GOT THAT FIGURE SO I WENT DOWN AND PAID THE 263.65 AND THE CAR WAS NOT AT THAT LOCATION WE WERE GIVIN A PINK SLIP AND TOLD WE MUST HAND IN PINK SLIP IN ORDER TO GET CAR BACK OR IT WOULD NO BE RELASED TO US THEY SENT US TO ANOTHER LOCATION A FEW BLOCKS AWAY AND THE CAR WAS ON STREET WITH KEY'S IN IT AND NO ONE IN SITE ON A DESERTED STREET WE STILL HAVE POSESSION OF PINK SLIP WE WENT BACK AND FILE A COMPLAINT AT ADDRESS ABOVE AND I REQUESTED THE SORAGE FEE BE RETURNED BECAUSE THE CAR NEVER MADE IT TO THERE LOT I MADE SEVERAL CALLS AND SPOKE TO A PAT OFFICE MANAGER AND TOLD HER HOW UNFAIR WE WERE CHARGE A STORAGE FEE AND CAR NEVER MADE IT TO LOT TO DATE I HAVE MADE SERVERL CALLS AND NO WILL RETURN MY CALLDesired Settlement: AT LEAST THE STORAGE FEE THE CAR NEVER MADE IT TO LOT AND WAS ONLY IN POSSESSING OF CAR FOR 4 HRS

Business

Response:

This is just a simple misunderstanding; Ms. [redacted] called several times on this matter. We explained to her that as she was in route to our offsite storage facility located about a half mile from our office we had informed one of our drivers that we had a full release on its way. The driver drove the vehicle out of the yard according to company releasing procedures. While he was waiting we had to send the releasing driver to the scene of a Motor Vehicle Accident. In a judgment call he (knowing the facility is under 24 hour surveillance) left the vehicle outside our gates so the customer would not have to sit there and wait for him to return. Unfortunately this answer was not good enough for the complainant and she continued to call and request to speak to a higher up. We had our office manager [redacted] address this issue with Ms. [redacted] but to no avail.

It is my strong opinion that this matter does not warrant a refund of any nature. It is a case of doing something good that turns around and bites you back.

Review: John's Main Auto Body, on May 9, 2015, towed my truck, 2002 Toyota Tundra, to [redacted]), [redacted]. Upon drop off at [redacted], their driver, [redacted], broke my automatic shifter on my truck. He said that John's Main Auto Body would fix it for free. They did not fix it right the transmission is shifting hard and feels like the vehicle is braking all this started after the vehicle was towed for a starter and the towing company broke the shifter on the column.. shifter was changed by towing company, transmission feels like it is slipping in and out struggling.Desired Settlement: lawsuit, or have John's Main Auto Body, pay [redacted], to fix it the proper way.

Business

Response:

We were indeed called by the Mr. [redacted] to tow his vehicle to a repair shop. While loading Mr. [redacted]' vehicle onto our flatbed tow truck, "[redacted]" our tow operator entered said vehicle and attempted to place the vehicle into "neutral" While placing the vehicle into neutral the shift handle broke. [redacted] called his supervisor and asked for advice. [redacted] was instructed to inform customer to bring his vehicle to our repair facility to further investigate. It was determined that the primary cause for the mechanical failure was due to excessive wear. As a show of good business conduct we agreed to do the necessary repairs at no cost to our customer. It took several days for the steering column to be located and ordered. Customer was very inpatient during this process, calling several times a day to ask if his parts had arrived. As soon as his parts arrived it took two business days to remove old column and install new one. After getting his vehicle back Mr. [redacted] returned and said that his light bulbs needed to be replaced, his transmission was slipping, the engine didn't sound right, his tires were underinflated and needed to be fixed or replaced etc.. This is a case of give an inch take A MILE. It is my standing that because we tried to do the right thing by fixing the original issue of the broken shifter Mr. [redacted] believes that we are going to rebuild his truck at no cost. When he realized that by constantly calling our place of business was getting him nowhere he decided to go to the NJ Revdex.com to try to st[redacted]g arm us. I'm sorry but I cannot authorize any further repairs.

Consumer

Response:

I am rejecting this response because: they are not being truthful, I never said that my tires were underinflated, or my lightbulbs were broken, I never stated those claims. My brakes were all messed up.

Business

Response:

Customers vehicle was towed on a flatbed tow truck. As I stated in my previous letter we towed customer 's vehicle when placing the transmission into neutral the shifter broke due to excessive wear. As a sign of good customer relation we replaced the steering column at no charge to our customer. Fast forward to the completion of the repairs customer complains that there are additional damages. The fact that customers vehicle needs breaks has nothing to do with the vehicle being towed or the steering column being replaced. I cannot and will not be taken advantage of by a customer that is looking for free services.

Review: Commercial vehicle had a break down and needed to be towed.

Technician at John's main claimed the vehicle needed a battery, alternator and Belt.

Total service amount of 1236.00 includes towing.

I told the tech that the battery in the vehicle had been replaced less than a year ago and can he please return original parts so that I can get warranty money back on the battery.

The parts he sent back were tested by our fleet mechanic and the onlyproblem with the vehicle was the pulley that drove the belt from the alternator. Alternator was not defective, belt was in good shape and the battery he sent back was not the battery that was in the vehicle. Facility staff was not very cooperative when asked about the original battery location.Desired Settlement: Fairness and honesty with the public especially in times of breakdowns.

Business

Response:

I have reviewed Mr. [redacted]'s repair file and consulted with the repairing technician. Our technician disputes the claim that he was ever told of any warranty on a battery or any request for old parts, in fact my office staff states that old parts were requested after repairs were complete and repairing technician had left for the day. Customers car was towed in after breaking down exiting the New Jersey Turnpike. Repairing technician states that the vehicle's serpentine belt had been shredded and the battery was fully drained. After charging battery for several hours and testing it under a load it was found that battery was fair at best. The alternator was removed from vehicle and tested. Test results showed that the alternator was only generating 10 volts. with these results it was recommended that the Battery, Alternator and serpentine belt be replaced. After replacing the above parts the vehicle was run for several hours with satisfactory results.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Bull [redacted]!! the battery they sent back was not even the original battery of the vehicle.We tested the alternator at our location and its in fine working order. The belt they sent back was not shredded as they claim. Needless to say I will never use this shop again for any work on our vehicles. I will pay the tow back to Home base than to deal with such nonsense. I rhink its time for the News agencies to do a check on the buisiness ethics of Johns Main for sure.

Review: My car was impounded Sunday night due to a computer issue from my insurance. Unfortunately it was taken to main towing. Monday I went to release my car and I was handed a cell phone that I had locked up in the glove department but I did not question it I was just happy I have my car back. I get in my car and my glove department still was "locked". Once I get home I decided to check my glove department to see why was the phone even taken out. Turns out they stole my emergency cash and a very important sunglasses that was given to me by a relative who passed away. Upon realizing this I called the office for main towing and I was told that " I should be happy they at least returned my cellphone back" which made me even more mad because one they are not suppose to search your car and two it was locked away. So I went back to the towing company in person and they accused me of leaving everything in plain sight view which is 100 percent incorrect and told them I always locked away these items. They once again told me that I should be happy I even received my cell phone back and I told them the only reason I received that back was because it can be tracked. I even tired bargaining with them and told them I don't care about the cash I just need those sun glasses back because they have sentimental value and they said they did not take anything and to file a complaint for their supervisor. Which I did and have yet to receive a phone call back. I also did file a police report for the theft. But it was not right for them to search my car and steal my items and then accuse me of the wrong things.Desired Settlement: Return of my sunglasses and a apology