John's Trenching & Electric

The patient stated that he received a bridge from us however this is inaccurate. I believe he is actually referring to his top and bottom partial dentures because in our system he did have an appointment on 4/**/14 and his partials had not returned from the lab at the time. The patient did however...

receive his top and bottom partials the very next week (4/**/14). He returned two more times for adjustments (4/**/14 and 5/**/2014) but left satisfied at his 5/**/14 visit. When he returned on 7/**/15 he did not present any concerns regarding his partials. That was his last visit at our office. Regarding [redacted]'s balance, his ledger is detailed and explains his financial responsibilities for every visit. In addition, he has also received an Explanation of Benefits directly from his insurance company which outlines what he is responsible for. We receive the same documentation from the insurance company that he does. We are always available to review these documents as well as the ledger with [redacted] in person, if he can find the time to come into the office. To provide a summary: For date of service 2/**/12 - $118 was his responsibility due to his insurance copay and deductible. The patient made no payments. For 3/**/12 - $35 was due to his insurance copay and deductible. The patient again made no payments. For 8/**/13 - $137 was due to his insurance company stating that the patient was completely responsible. Pt made a payment of $77.30. For 2/**/14 (the time of his top partials) - $335 was his responsibility due to his insurance copay and deductible. The patient again made no payments. For 3/**/14 (the time of his bottom partials) - $310 was due to his copay. Pt made a payment of $300. Pt has not submitted any other payments since then. The patient had a balance prior to starting work on his partials. His last payment was almost a month before the visit where [redacted]'s partials had not yet come back from the lab. I am unable to speak on the person her refers to as having a poor attitude since I was not present for this exchange. We do apologize and assure you that this behavior is not tolerated at our office. We would, however, like to resolve [redacted]'s balance immediately. So if [redacted] is able to remit payment we would greatly appreciate it. If he is not satisfied with the fit of his partials then he is free to come in for more adjustments. We do not charge patients for any necessary adjustments to dentures. If there are any further questions, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]