John's Used Auto Parts

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
We want our money back for the transmition that was sold to us which does not work since day one and also for them to pay the labor since we still need to pay for having this installed when it does not work and now we have to pay to have it removed and give it back to them.
Regards,
[redacted]

I am responding to the complaint filed by [redacted]. I have been trying to resolve this with her, but their is a language barrier. Neither her brother or the mechanic speaks English. I have been trying to resolve this with the customer, but getting nowhere. I sold her a part with a 90 day...

part warranty, no labor.  We tested the transmission before it left our store and it was working fine. I have told her I would replace the transmission with no cost to her. I offered to bring it to my shop and I’d have my mechanic replace it with a different transmission at no cost to her. Or, I told her, once the transmission is out, that I will go pick it up, or someone can bring it to my shop and I’ll give her her money back. She keeps telling me she had to check with her brother, then I don’t hear anything for 3 days and she will call me back and ask me the same thing. This has been going on for 3 weeks. I have tried many times to resolve this issue with her.[redacted]