Johnson Appliances

11/3/4:pm Telephone response obtained from the consumer as follows: Consumer stated he did lose food and he would like to be reimbursed for that

RES < [redacted] @yahoo.com>Jan (days ago)to Better, me Good afternoon,I am following up regarding the above complaintThe company did come out to replace the dryerThe issue has been resolvedThanks.On Tuesday, January 3, 2:PM, Revdex.com wrote:

This consumer response was received by Revdex.com via email DEAR [redacted] I am happy to let you know that the complaint you had assisted me with (JOHNSON APPLIANCES) has now been successfully resolved.The company followed up with me shortly after your last conversation with you.Brian and Bob had assisted in getting me another refrigerator ( [redacted] E SIDE BY SIDE) refrigerator and had picked up the defective refrigerator that was no longer an option to fixI am happy to say this matter can now be closed.I was very happy as the model I received works fine, had been repaired and was tested approximately week prior to the delivery..Brian had apologized for the difficulty it createdI was TRULY relieved as an exchange was the most logical way for both them and meto handle the situation being the store did truly honor its policy of a day warranty.I am MOST appreciative of your effort as I know and understand these small businesses dont want to deal with any backlash from customers and I totally understood him as a businessman and knowing he respected that and gave me something that was acceptable to me seemed a fair compromisein handling the matter since I was truly in need of a refrigerator and knew there arent too many really "GOOD" used appliance stores.It really helped me to know you acted on my behalf and I would accept the business as reputable even under the difficult circumstances I had deltwith since the day the last refrigerator was delivered up until Saturday.Again, it really helps to know that the Revdex.com cares about these matters to intercept during difficult situations like this and knowing that makes really happy.Sincerely, [redacted]

RES <[redacted]@yahoo.com>Jan 13 (4 days ago)to Better, me Good afternoon,I am following up regarding the above complaint. The company did come out to replace the dryer. The issue has been resolved. Thanks.On Tuesday, January 3, 2017 2:06 PM, Revdex.com...

<[email protected]> wrote:

10/27/17 9:22 am  Telephone response obtained from the company as follows: The company stated that the matter was resolved about two weeks ago and there was a follow up call made to the consumer the next day and everything was ok.

11/3/17 4:23 pm Telephone response obtained from the consumer as follows: Consumer stated he did lose food and he would like to be reimbursed for that.

This consumer response was received by Revdex.com via email DEAR [redacted]I am happy to let you know that the complaint you had assisted me with (JOHNSON APPLIANCES) has now been successfully resolved.The company followed up with me shortly after your last conversation with you.Brian and Bob had...

assisted in getting me another refrigerator ( [redacted]E SIDE BY SIDE) refrigerator and had picked up the defective refrigerator that was no longer an option to fix. I am happy to say this matter can now be closed.I was very happy as the model I received works fine, had been repaired and was tested approximately 1 week prior to the delivery..Brian had apologized for the difficulty it created. I was TRULY relieved as an exchange was the most logical way for both them and meto handle the situation being the store did truly honor its policy of a 30 day warranty.I am MOST appreciative of your effort as I know and understand these small businesses dont want to deal with any backlash from customers and I totally understood him as a businessman and knowing he respected that and gave me something that was acceptable to me seemed a fair compromisein handling the matter since I was truly in need of a refrigerator and knew there arent too many really "GOOD" used appliance stores.It really helped me to know you acted on my behalf and I would accept the business as reputable even under the difficult circumstances I had deltwith since the day the last refrigerator was delivered up until Saturday.Again, it really helps to know that the Revdex.com cares about these matters to intercept during difficult situations like this and knowing that makes really happy.Sincerely,
[redacted]