Johnson & Associates

Initial Business Response / [redacted] (1000, 9, 2015/08/05) */ Contact Name and Title: [redacted] EA Contact Phone: XXXXXXXXXX Contact Email: [redacted] @att.net Dear Ms [redacted] I see Ms [redacted] failed to mention that I scheduled an special appt for her on June 27,at am, drove into my office see her ONLYShe did not showThis info was emailed to her nor did she comment on it when I emailed her failure to appear noticeThe tax return was mailed to her the following weekTo date it has not been returned to me so I must assume that she rec'd itA few days later I mailed a few additional copies of papers to her via trackable mail She has her tax return which bears my numbers in her passion and the copy which I'm sure was filed with the IRS and her paperwork for The IRS filing also has my signature and date I never had nor do I have info [redacted] she have the exact life that she deserves Sincerely, [redacted] , EA Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) All of Ms [redacted] 's statement are falseI received an email from her on 6/stating that my taxes were complete and to let her know where (not when) I'd like to pick them upI replied the following day on 6/saying that I would prefer to come by on a Saturday since I would have to take time off of work if it was during the weekNever received a reply to that email, so her statement about an appointment on 6/at 10:am is absolutely false On 7/I emailed her because if had been a week and a half since the email I had sent to her on 6/I requested that she send my paperwork and any tax returns to me with an explanation of the paperwork she had preparedI stated very clearly what my expectations were and what I wanted her letter of explanation to includeI waited a few days and received nothingEarly during the week of 7/I called and left a voice mail at her business again asking that my paperwork be returned to meFINALLY on Friday, 7/I received an USPS Priority Mail package with nothing in it except for the paperwork I had originally given to Ms [redacted] in February with a brief note from her which said "***, Enclosed please find the remainder of your papers [redacted] , EA 7/8/I never received any tax returns from herThat is also a statement from herI have received nothing in the mail from her other than the USPS Priority Mail package I referenced aboveIt is deplorable that after this long she has to lie about what happened just to cover herselfI have proof of all of my statementsAnd her comment "May she have the exact life she deserves." That can be construed as a threatI have several emails backing up my statementsThis woman should not be in business

Dear Valued Customer, We again apologize for the delay and have received word from the rug manufacture that we are to receive them on 3-11- We will have our delivery department contact you as soon as the arrive to set up a delivery appointment to deliver you your rugs We would like to extend a $Furniture & More Gift Card that you can use at any of our locations for the lengthy wait for this merchandise You can pick up your gift card from the Dover location or contact me directly at [redacted] and I can verify your mailing address and mail it out to you Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me %

I have used furniture and more twice for purchasing furniture and I would caution everyone to NEVER use them They have a company philosophy built on lying to customers just to close a deal, specifically regarding the availability of furniture and promising arrival dates that they know they will not be able to meet My first experience was at the rehobeth store and left me sleeping on a mattress for nearly months when I was promised a week delivery date My second and most recent experience I explained everything that happened the first time and was assured that it would not happen again I was told our couches were in stock at the warehouse, there were multiple of them in stock so it wouldn't be a problem Two days later I receive a call that we were going to get the floor models because the system wasn't updated and they didn't have any in the warehouse Then they said that there was a small amount of wear and tear but since it was going against a wall it wouldn't matter because it wouldn't be visibleWe paid over $2,for a couch and love seat, there shouldn't be any defects We were told upfront that our extra ottoman wasn't in stock but that they could have it on December On December 14th I had not heard anything After multiple calls to the store with no answer I contacted another location which informed me that the order was not in and there was no longer an expected delivery date Like magic I called back the store which we ordered from and the store manager answered Her response was that they didn't know what happened and that the delivery truck with our furniture was MISSING! She was very rude and insisted that I was not lied to or misled, that it wasn't their fault I'm sorry but that excuse doesn't fly When speaking to the salesman at the other store I told him that I have been in sales my whole life and I can see past the BS but to do himself a favor and not give into the company philosophy of promising what they couldn't deliver He didn't argue anything that I said and even remarked that he did value his integrity over closing a sale, stating that he would try It is poor business ethics and almost everyone I have ever met who bought from furniture and more had a similar story about promises being broken

Customer has been Refunded Account considered Closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below YesI agree that had Furniture and More called in the order, I would have been obligated to go through with the order However, since Furniture and More did not call in the order to the manufacturer, I felt I should be entitled to a refund or reapplication of my $to another order My whole reason for rushing into this order was to speed up delivery as much as possibleHad I been told up front that the manufacturer was closed for the week, I would have rethought the purchase entirely Upon further research on my part, I decided to ask for a refund as the fabrics they offered to me did not meet my requirements of washability with a water soluble cleaner As far as their no return policy is concerned, I was technically not returning anything, since no product was provided to me at the timeIn addition, the no return clause was not provided to me until after they had run my credit card If I had known this store had a no return policyprior to making the purchase, I would not have even considered purchasing from this establishment as there are other companies in the area who are far more consumer friendly On 7/6/2014, I received a call from the store manager, saying that the store will in fact refund my money I am planning to go to the store on 7/to see if in fact this is completed

It is the policy of Furniture and More that all sales are final*** *** read and signed her sales order that states, all transaction are Final, No refunds, Cancellations will result in a store credit for all monies paid and all special orders are subject to a 25% restock feeThe final
sale disclaimer appears on the front of our sales order and is only sentences long It’s a very short paragraph for the customer to read and sign*** *** ordered a special sofa and love seat in the fabric of her choiceFortunately for *** *** The *** *** Company is closed for vacation this week so her order was not processed on 6/If her order had been processed 6/we would not have been able to stop her selection and she would also now be responsible for a 25% restock feeWhen *** *** called yesterday and expressed a desire to change the sofa and loveseat model from the to the Nancy revised our original P.Oto England to cancel *** ***’s selection*** *** was not charged a restock fee*** ***’s salesperson Richard will be calling her 7/to confirm her reselectionAt that time her whole deposit of will be transferred to her new selection Without the practice of all sales final we would be subjecting ourselves to perhaps ending up with a warehouse full of custom orders customer decide to cancelI’m sure when *** *** receives her new sofa and love in the style and color she desires she’ll be very satisfied. Thank YouFurniture and More

Dear Valued Customer,
As we talked yesterday July 1st Furniture & More is very apologetic to the situation The manufacture we ordered your selected bedroom did back order the set and it did ship from the manufacture on June 29th and is due in to us no later than July
3rd I have called and verified this with the Manufacture *** *** We have offered you a free delivery as a result of the delay As soon as the set gets to us we will be sure to schedule you in a prompt manner Should you have any further questions or concerns please feel free to contact me (*** *** *** ** *** Again we do sympathize with you on the delay and offer our apology

Please review attached statement of happenings by Store Manager Thank you

Initial Business Response /* (1000, 9, 2015/08/05) */
Contact Name and Title: *** *** EA
Contact Phone: XXXXXXXXXX
Contact Email: ***@att.net
Dear Ms***
I see Ms *** failed to mention that I scheduled an special appt for her on June 27,at am, drove into my office
see her ONLYShe did not showThis info was emailed to her nor did she comment on it when I emailed her failure to appear noticeThe tax return was mailed to her the following weekTo date it has not been returned to me so I must assume that she rec'd itA few days later I mailed a few additional copies of papers to her via trackable mail
She has her tax return which bears my numbers in her passion and the copy which I'm sure was filed with the IRS and her paperwork for The IRS filing also has my signature and date
I never had nor do I have info
*** she have the exact life that she deserves
Sincerely,
*** ***, EA
Initial Consumer Rebuttal /* (3000, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All of Ms***'s statement are falseI received an email from her on 6/stating that my taxes were complete and to let her know where (not when) I'd like to pick them upI replied the following day on 6/saying that I would prefer to come by on a Saturday since I would have to take time off of work if it was during the weekNever received a reply to that email, so her statement about an appointment on 6/at 10:am is absolutely false
On 7/I emailed her because if had been a week and a half since the email I had sent to her on 6/I requested that she send my paperwork and any tax returns to me with an explanation of the paperwork she had preparedI stated very clearly what my expectations were and what I wanted her letter of explanation to includeI waited a few days and received nothingEarly during the week of 7/I called and left a voice mail at her business again asking that my paperwork be returned to meFINALLY on Friday, 7/I received an USPS Priority Mail package with nothing in it except for the paperwork I had originally given to Ms*** in February with a brief note from her which said "***, Enclosed please find the remainder of your papers*** ***, EA 7/8/I never received any tax returns from herThat is also a statement from herI have received nothing in the mail from her other than the USPS Priority Mail package I referenced aboveIt is deplorable that after this long she has to lie about what happened just to cover herselfI have proof of all of my statementsAnd her comment "May she have the exact life she deserves." That can be construed as a threatI have several emails backing up my statementsThis woman should not be in business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Yes. I agree that had Furniture and More called in the order, I would have been obligated to go through with the order.  However, since Furniture and More did not call in the order to the manufacturer, I felt I should be entitled to a refund or reapplication of my $1000. to another order.  My whole reason for rushing into this order was to speed up delivery as much as possible. Had I been told up front that the manufacturer was closed for the week, I would have rethought the purchase entirely.  Upon further research on my part, I decided to ask for a refund as the fabrics they offered to me did not meet my requirements of washability with a water soluble cleaner.
As far as their no return policy is concerned, I was technically not returning anything, since no product was provided to me at the time. In addition, the no return clause was not provided to me until after they had run my credit card.  If I had known this store had a no return policy. prior to making the purchase, I would not have even considered purchasing from this establishment as there are other companies in the area who are far more consumer friendly.
On 7/6/2014, I received a call from the store manager, saying that the store will in fact refund my money.  I am planning to go to the store on 7/9 to see if in fact this is completed.

Dear Valued Customer, 
We again apologize for the delay and have received word from the rug manufacture that we are to receive them on 3-11-2016.  We will have our delivery department contact you as soon as the arrive to set up a delivery appointment to deliver you your rugs.  We would like to extend a $100 Furniture & More Gift Card that you can use at any of our locations for the lengthy wait for this merchandise.  You can pick up your gift card from the Dover location or contact me directly at [redacted] and I can verify your mailing address and mail it out to you.  
 
Thank you,

Dear Valued Customer,  We at Furniture & More are sorry that you feel as if we attempted to deceive you in anyway.  I have attached a copy of our sale flyer to show the prices that we are charging on the recliner in question.  This sales flyer is even attached to recliner that you liked on display in the store.  I will agree to you paying the $500 for the Power recliner that we currently have on sale.  However, we must get this sale in right away as this recliner goes off sale on Monday 5-26-14.  If your order is not in by then we (Furniture & More) do not get the item at a discounted price and therefore can not offer the agreed upon $500 price.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
 
 
 
 
 %3

I have used furniture and more twice for purchasing furniture and I would caution everyone to NEVER use them. They have a company philosophy built on lying to customers just to close a deal, specifically regarding the availability of furniture and promising arrival dates that they know they will not be able to meet. My first experience was at the rehobeth store and left me sleeping on a mattress for nearly 6 months when I was promised a 3 week delivery date. My second and most recent experience I explained everything that happened the first time and was assured that it would not happen again. I was told our couches were in stock at the warehouse, there were multiple of them in stock so it wouldn't be a problem. Two days later I receive a call that we were going to get the floor models because the system wasn't updated and they didn't have any in the warehouse. Then they said that there was a small amount of wear and tear but since it was going against a wall it wouldn't matter because it wouldn't be visible.... We paid over $2,000 for a couch and love seat, there shouldn't be any defects. We were told upfront that our extra ottoman wasn't in stock but that they could have it on December 10. On December 14th I had not heard anything. After multiple calls to the store with no answer I contacted another location which informed me that the order was not in and there was no longer an expected delivery date. Like magic I called back the store which we ordered from and the store manager answered. Her response was that they didn't know what happened and that the delivery truck with our furniture was MISSING! She was very rude and insisted that I was not lied to or misled, that it wasn't their fault. I'm sorry but that excuse doesn't fly. When speaking to the salesman at the other store I told him that I have been in sales my whole life and I can see past the BS but to do himself a favor and not give into the company philosophy of promising what they couldn't deliver. He didn't argue anything that I said and even remarked that he did value his integrity over closing a sale, stating that he would try. It is poor business ethics and almost everyone I have ever met who bought from furniture and more had a similar story about promises being broken.

Dear Valued Customer,  We at Furniture & More are sorry that you feel as if we attempted to deceive you in anyway.  I have attached a copy of our sale flyer to show the prices that we are charging on the recliner in question.  This sales flyer is even attached to recliner that you...

liked on display in the store.  I will agree to you paying the $500 for the Power recliner that we currently have on sale.  However, we must get this sale in right away as this recliner goes off sale on Monday 5-26-14.  If your order is not in by then we (Furniture & More) do not get the item at a discounted price and therefore can not offer the agreed upon $500 price.

Customer has been Refunded.  Account considered Closed.