Initial Business Response /* (1000, 7, 2015/09/22) */
I have left several messages and an email, I am waiting for a response back from TonyaShe has requested that her Coolant be changed out and made rightWe are certainly willing to do that
*** ***
Johnson Auto Plaza chooses to utilize this body shopThis was a manufacturer's defect and should not have taken weeks to rectifyOnce the
body shop determined how the repairs needed to be completed, it literally took them hours to complete the repairIn the interim, it took hours of phone calls on my part and literally minimal efforts at communicating anything to me from Johnson's. They are deceptive in their practices and stated it was the body shop who failed for over weeks to send over an estimateHowever, the body shop GM showed multiple emails where Liz in service for Johnson Auto Plaza failed to properly communicate any details of the repairs needed to my vehicleThe dealership kept informing me that this was not their issueHowever, that is not the case. If Johnson's chooses to utilize this body shop as their vendor, then that is a reflection upon their business as it is their choosing of vendors to complete their manufacturers repairsI literally spoke to different people all getting nowhereI requested the GM call me and to no surprise I never received a callThe only person who actually made every attempt to help me was *** who didn't even work in that departmentTheir practices are questionable at best and they are very unprofessional in their continual giving of information given back to meThey are correct and I am in possession of my car as of yesterday afternoonHowever, this will not end here as this will continue to go to Chrysler and anyone else that I need to go to so that this treatment will not be continued with other guestsThe passing of the buck and this blame game is something you don't doYou own up to the errors and handle the situation and not compound it for well over a months time frame for two hours worth of labor
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com, We have contacted the customer and have agreed to refund his money per his request. We spoke about the situation and reiterated that we stood behind our original diagnosis but understand that another shop could have a second opinion and we value that opinion and the repair that was done...
at the other shop. Please feel free to contact me directly with any questions or clarification. Thanks [redacted] ###-###-####
Initial Business Response /* (1000, 6, 2015/09/15) */
We are not sure if we did the damage or not but we have agreed to replace the left side rocker if needed. The body shop told [redacted] that the clip may be broken but will not know until the piece is taken off. We have the part and are awaiting...
the appointment to repair
[redacted]
Johnson Auto Plaza
Initial Consumer Rebuttal /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Still the best dealership I've ever done business with, side skirt is replaced and it looks better than ever please mark this as closed/satisfied or whatever is needed, as I am 100%satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have spoken with [redacted] and agreed to her desired resolution of a refund of $100. Due to the timing of the case and the fact we just got it today I hand walked the request through our business and we will be mailing the check today. Thank you for your time and getting us involved in this...
This transaction has been refunded in the amount of $24.91 to the customer account as of 9:03am 7/25/2017. Please accept our apologies for the issues and let us know if there is anything we can do to help you in the future. [redacted]
The vehicle is repaired at *** *** *** and waiting for *** to pick upThere seems to be a communication issue with the body shop and ourselves
Initial Business Response /* (1000, 7, 2015/09/22) */
I have left several messages and an email, I am waiting for a response back from TonyaShe has requested that her Coolant be changed out and made rightWe are certainly willing to do that
*** ***
Johnson Auto Plaza chooses to utilize this body shopThis was a manufacturer's defect and should not have taken weeks to rectifyOnce the
body shop determined how the repairs needed to be completed, it literally took them hours to complete the repairIn the interim, it took hours of phone calls on my part and literally minimal efforts at communicating anything to me from Johnson's. They are deceptive in their practices and stated it was the body shop who failed for over weeks to send over an estimateHowever, the body shop GM showed multiple emails where Liz in service for Johnson Auto Plaza failed to properly communicate any details of the repairs needed to my vehicleThe dealership kept informing me that this was not their issueHowever, that is not the case. If Johnson's chooses to utilize this body shop as their vendor, then that is a reflection upon their business as it is their choosing of vendors to complete their manufacturers repairsI literally spoke to different people all getting nowhereI requested the GM call me and to no surprise I never received a callThe only person who actually made every attempt to help me was *** who didn't even work in that departmentTheir practices are questionable at best and they are very unprofessional in their continual giving of information given back to meThey are correct and I am in possession of my car as of yesterday afternoonHowever, this will not end here as this will continue to go to Chrysler and anyone else that I need to go to so that this treatment will not be continued with other guestsThe passing of the buck and this blame game is something you don't doYou own up to the errors and handle the situation and not compound it for well over a months time frame for two hours worth of labor
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com, We have contacted the customer and have agreed to refund his money per his request. We spoke about the situation and reiterated that we stood behind our original diagnosis but understand that another shop could have a second opinion and we value that opinion and the repair that was done...
at the other shop. Please feel free to contact me directly with any questions or clarification. Thanks [redacted] ###-###-####
Initial Business Response /* (1000, 6, 2015/09/15) */
We are not sure if we did the damage or not but we have agreed to replace the left side rocker if needed. The body shop told [redacted] that the clip may be broken but will not know until the piece is taken off. We have the part and are awaiting...
the appointment to repair
[redacted]
Johnson Auto Plaza
Initial Consumer Rebuttal /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Still the best dealership I've ever done business with, side skirt is replaced and it looks better than ever please mark this as closed/satisfied or whatever is needed, as I am 100%satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have spoken with [redacted] and agreed to her desired resolution of a refund of $100. Due to the timing of the case and the fact we just got it today I hand walked the request through our business and we will be mailing the check today. Thank you for your time and getting us involved in this...
case
This transaction has been refunded in the amount of $24.91 to the customer account as of 9:03am 7/25/2017. Please accept our apologies for the issues and let us know if there is anything we can do to help you in the future. [redacted]