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Johnson Boiler Works Inc

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Reviews Johnson Boiler Works Inc

Johnson Boiler Works Inc Reviews (2)

Our company installed this *** furnace and air conditioner with a ten year parts and labor warranty on June 6, On Monday October 20, at 4:she called and said she had water on the floor at the furnaceShe was informed that it was overtime for our service techs and we would need
to call someone out She was adamant that she has a Parts and Labor warranty and she wanted someone right now The tech found that the external condensate pump that is not part of the furnace was the problem and that is not covered by the *** furnace warranty When she received the bill she called and was very upset about the charge and we removed the overtime charge to settle the bill That bill was $and we received $164.08.We never heard from her for any maintenance or service again until the call that is in the complaint now of May 29, of no ac and we dispatched our tech and he found that the dual capacitor on the outdoor unit was burnt out He replaced the capacitor and washed the coils on the unit Checked the operation and all was working That bill was $ The unit is years old at this time with no history of yearly maintenance.She called again on July 11, with no ac and we dispatched our tech and he found that the volt contactor was bad and he replaced it and checked operation and all was well That cost was $ She sent the first payment on August of $then the next payment in September was $the next was October of $and the final payment on November of $25.74.Now it’s June and she thinks we should have been able to tell that it was going to have a problem year later and was very upset that we didn’t have a tester to predict that.I’m sorry that she feels that $of service in years is something that she feels our company needs to be turned in to the Revdex.com.*** ** ***PresidentJohnson Boiler Works Inc

Revdex.com,Again, I write regarding air conditioner gone bad after Johnson Co. sent two service people.  The business reply from Johnson states they sent someone to fix leak on furnace Oct. 29, 2008 and I was told it would be overtime.  I was not told the call would be overtime at that time and I was not upset, only concerned, about this.  When the bill arrived, I phoned Johnson regarding this, as no one told me it was overtime.  The bill was adjusted and I paid all I owed, but I could not understand why that part was not covered on the warranty.  What this part of my complaint has to do with the air conditioner, I am questioning.  I read my book that was furnished at time of installation.  Where does it state I had to call for maintenance when it was working efficiently, and a ten year warranty was in effect?  If there had been a problem, I would have put in a call immediately.  My argument still stands, regarding the air conditioner as to why, after two service people worked on it, why it was not done the first time and stopped working again after the second service man was here.  I wish to comment that I am not an irate person and do hope this can be resolved soon.Thank you for your time.
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Address: 53 Marshall St N, Benwood, West Virginia, United States, 26031-1010

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