Johnson Brothers Painting Corporation

I will not recommend this company to anyone This company did a horrible job on communication to the insurance company and the client The work from this company to reconstruct, rebuild and remodel my home is Not completely down correctly I hd to hire another company to come behind this company to complete some task This company Quilty of work is substandard that I had to have them come back over several times to complete a task The timelessness to complete a task is so poor that it took them months to complete my home (which they really didn't complete) that was supposed to be completed in months

This company did very sub-par workIt took longer than expected, there was many mistakes made by their contractors including additional damage, their price quote was reasonable but their final bill ( I'm guessing I'm being charged for their mistakes) was over $40,more than we were quoted and the work was sloppy and unprofessional.In addition they stole items of value when they stored our property during constructionThey continued to employ people they knew were stealing from customersI'm appalled from the whole situation and pray someone learns from those they have cheated and decide to choose a better company in which to hire

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I met with the owner of Sermat Construction, MrH***, he seemed very sincere and caring, I disagree with some of his pointsThe contract was signed on March 9th, the actual work began on March 25thMrH*** is correct about the cabinets being ripped up by the water mitigation company, the problem is the cabinet guy came took measurements and was gone, we talked about the parts [lazy Susan for example] three weeks later we got cabinets that is clearly the wrong color, and wrong parts, which was later corrected, except the lazy Susan was in the wrong place [also taking another 2-weeks]This should not be held against us for their mistakeThe plummer showed up to install the sink, which was to big by 1/of an inch, the plummer had no tools to cut out the needed space, at no time did I tell anyone I would do it, I did it on my own the next day because we were still without a sink, seven days went by, we are now washing dishes in the bath tub, it was the 25th of March that I called and demanded and threaten legal action if our sink wasn't replacedI mentioned to MrH*** about work being started and not completed for weeks at a timeI'm no computer wiz by any means, but to be charged for work that was clear for him to see is not right [painting and sheet rock], plus to be charged for hauling [hauling what is my question that has yet to answered], the dumpster was provided and picked up by the company the water mitigation people called, again why am I charged for hauling?I'm no legal type person, but to my contract in public is not good for me, nor is it any one's business.In summary, as a person, I have no ill will against MrH***, his company and sub contractors kinda dropped the ball in some areas, to blame me for the cabinet snafu is ludicrous, the top cabinets should have been a clue to the color, we NEVER got a chance to see what was ordered or asked for our input.I'm not asking for any special treatment, no handouts, only to be compensated for two months and a number of days of ill treatment, work not completed [paint, sheet rock] and for a while no sinkYour plummer was supposed to have called you about the sink, which I'm guessing he didn't, which is why a week went by.I'm a little concerned about our private information [the contract] being made public.*** ***

Revdex.com:
I have reviewed the offer and/or response made by Sermat in reference to complaint ID ***, and have determined that I accept their tentatively
accept their offerThe work will not be completed until 8/and at that time if the work is 100% completed and the problem is successfully resolved then I will happily close this case, but am fearful of closing it prematurely
Regards,
Perry Farley

Dear Sirs:In response to the complaintof 1/6/2014:We were requested to performan Emergency Serivce for ** ***.On 9/8/we pulledcabinets, countertops and removed hardwood flooring under the cabinets in thekitchen area to allow the mitigation company to
begin the process of drying outthe property.Following the completion ofthe water mitigation we completed the following on 9/5/2014, 9/16/and9/17/2014:Replaced damage framing,plywood and hardwoodRepaired the cabinetsRe-installed cabinets and countertopsPlumbing associated itemselectrical itemsAll of the above items were performed as emergency serviceitems so that we would provide the homeowner with a fully functioning kitchenso they could stay in their house.The balance of the work would be dependent upon the agreedscope and price with the insurance adjuster from *** ***.*** submitted their estimate of repairs to the Independentadjuster on 9/The adjuster did not complete her estimate until10/13/2014, however, we did not receive a copy of the adjuster’s estimate untilNovember 26,2014.*** *** stated that he called the office several times theweek prior to the 13th of October, but we do not have any record ofthose callsWe do however, have a record of the calls that he made on the 13thand 14th of OctoberThe homeowner did in fact call us four time onMonday 10/13/in the afternoon, ** *** was at the time out of the officewith other clients, and again time before 9:00am on the 14thOctober, ** *** was in a production meeting from 8:until approx.12:noon.** *** did return ** *** calls after the conclusion of hismeetingHe did not reach him, but left a voicemailWe will agree that ** ***message could certainly have been more professional, and apologize for the toneof the message.However, ** *** at this point had not heard from theadjuster as to her scope and pricing, and he had received phone calls in avery short period of time, to which he did not have an answer for ** ***Therewas not a question prior to this of our not completing the work, Sermat waswaiting for the adjuster to complete their estimate in order to be sure that wewere all in agreementPer the documents from *** *** their estimate was notcompleted until October 13, and still had to be reviewed by theirmanagement team.In reference to the credits that *** *** is requesting:Sermat’s detailed invoice for work already completed on theabove dates was submitted on 9/30/to *** ***, it included:Electrical minimum for Electrical service call to re-installelectrical wiring in the bottom of the cabinets.Plumbing that included:~angle stops 9shut off valves)~P-trap~Detach and reset garbage disposalLabor minimum for wood flooring Once brought to our attention 11/22/we attempted toresolve the issues with *** *** and the adjusterThere was an email sent toboth parities on 12/3/here we agreed to remove the wood floor laborminimum ($132.01) which w as done on 12/10/However, we stand by theelectrical and plumbing charges in question, as they were required in order toprovide the homeowner with a functional kitchen.The email on December included a document attachmentdetailing the plumbing itemsThere were not duplicate or overlapping charges.On 12/4/we received an email from *** at *** ***that stated she agreed to detach and reset the garbage disposal but she alsostated that the P-trap and angle stops were not a direct result of the loss andshe would not be able in include themThe disputed items needed to be removedand replaced in order to make the necessary repairsIf they were not removedit would not be have been possible to remove the cabinetIf they had not been replacedit would not be possible to connect the sink to the house plumbingIn ouropinion and past experience it is for the insurance company to cover theplumbing and electrical items, however, it is not up to the contractor to makethat determination on coverage, we did what is trade practice.To be clear about the total price that we charged:The original estimate was for $3952.07, we issued a credit forthe wood floor minimum of $which left a balance of $ 3820.06.The credits that ** *** is requesting are for the electricalminimum and plumbing itemsHe would not have a functioning kitchen if we hadnot removed and replaced those items.In order to resolve this issue we would be glad to work with** *** and his insurance company to recover any monies he feels he is entitletoo.We will be happy to forward any additional documentation youfeel necessary, please let us know what you deem appropriate.Thank you,*** ***

I will not recommend this company to anyone. This company did a horrible job on communication to the insurance company and the client. The work from this company to reconstruct, rebuild and remodel my home is Not completely down correctly. I hd to hire another company to come behind this company to complete some task. This company Quilty of work is substandard that I had to have them come back over several times to complete a task. The timelessness to complete a task is so poor that it took them 9 months to complete my home (which they really didn't complete) that was supposed to be completed in 5 months.

This company did very sub-par work. It took longer than expected, there was many mistakes made by their contractors including additional damage, their price quote was reasonable but their final bill ( I'm guessing I'm being charged for their mistakes) was over $40,000 more than we were quoted and the work was sloppy and unprofessional.In addition they stole items of value when they stored our property during construction. They continued to employ people they knew were stealing from customers. I'm appalled from the whole situation and pray someone learns from those they have cheated and decide to choose a better company in which to hire.