Johnson Controls

AC not repaired yet and pending due to parts not available from last 28 days..

I have never seen such worst service from any other company.

Customare Care Team did not have any status and no help form there side..Always replies same..We are escalating this issue..It's already 28 days passed fpr the complained but no one as called or told about the situation

Area service Manager is also not responding and very bad experience taking to him

Hi

I regret to inform you that I had the worst possible experience with Hitachi (service) after being a 21 year old customer, who always had been an admirer and referrer of Hitachi. I am so surprised at the degradation of service standards for which I have become a victim now.

Now, let me tell you what has happened to me...

I had a wonderful Hitachi AC (Logicool) which I purchased in 2001. It has been giving me flawless service till date. Recently, it was behaving erratically sometimes (intermittent abnormality, otherwise running absolutely fine). I sought the help of Mr Sayankumar Kar. He arranged for technicians from AC PLANET in Kolkata, West Bengal as they are responsible for the services in my locality. Two chaps came and advised me to replace the machine as it has become too old. These guys neither gave me anything in writing nor documented any parameters based on which this decision was conveyed to me. Moreover, they scared me by saying that running this AC can lead to fire in extreme circumstances.

I went ahead and got my AC replaced. The new machine was again installed by AC PLANET guys somehow in the same window frame. Now it is running with a lot of noise and vibration (They have told me that this is the best they can do as any changes to the mounting frame is neither their work nor they can help with any third party vendor). Now the biggest shock is the new machine is still behaving the same as my old AC probably due to the line problem.

SO I HAVE LANDED UP WITH WASTING MY MONEY ON A NEW AC (The problem was with voltage and not my old AC as it seems now) AND WITH A LOT OF NOISE AND VIBRATION.

My observation is, barring few technicians like Raju Mondol, others are newly trained juniors with good attitude but inexperienced and not following any documented process which is reviewed by seniors resulting in incorrect judgements leading to loss of customers money and time. Not at all expected from a company like Johnson Controls

Next time, for sure I have to rethink while purchasing my next AC from Hitachi or recommending it to friends and relatives. Utterly Disappointed !

btw: I am now trying to live by the noise when my new window Hitachi machine is running 🙁

Any initiative to solve my problem from Johnsons Controls side is welcome as my complaint email has not been responded as yet

Regards

Madhujit

Well I thought JCI had upgraded the coils in their residential heat pumps but looks like it is not. I know all about the Class Action Suit pertaining to the "copper" coil units. Mine is leaking I had to add 6 pounds of very expensive 410A Freon to it last November and also had a leak dye kit added to it to find out if and where any leaks are. The unit ran for almost a year and a half before it developed problems.
The unit stopped cooling last Sunday, 6 months after that service call. It had lost 9 pounds of expensive 410A Freon and the dye check revealed a leak in the A coil right where it goes into the fin assembly, so now it has to be replaced. I thought maybe this issue was resolved by upgrading these A coil units from plain copper to what ever is being manufactured after 2016.
The HVAC Technician informed me that he has seen this problem in other YORK units, in fact he had spent the day leak testing YORK's in the area and the A coil's are leaking. So the "upgrade" seems to be failing the endurance test.
I do believe since the A coil in my unit has caused me over $900.00 in charges and leak tests JCI needs to reimburse me for these charges due to a defective coil. If the unit was installed wrong or damaged during installation then it would be on me and the installer.
So now I'm looking at $911.00 for labor to install a new A coil in the unit plus any Freon that is going to leak out while waiting for a replacement A coil. I'm still waiting for a phone call from the Service Company about when a new A coil can be shipped out to here.
Again I do feel that JCI need's to cover these service call's since the coil is defective and what seems to be others in this area who have developed the same issue. I might go take the Small Claims Court route if I can't get any satisfaction about this and take my chances. It is not a wear and tear issue over this unit, it's defective parts that were supposed to be upgraded.

Name redacted
Ozark MO 65721
5/26/2021

We apology for the customer service you were receiving and all call interactions you had with our monitoring center will be reviewedAny unprofessional conduct will be addressed and coached accordinglyAs far as your contract, it is the customer's responsibility to read over and understand what they are signingOn the first page, section I, in bold, the Tyco contract states exactly what the customer will be paying per annum and the termIn addition, in the same section, it states what would take place if the customer chooses to terminate the agreement prior to expiration dateIf you had felt that the annual price was too high, before signing the contract, this should have been brought to your Sales Representative’s attentionThat way revisions could have been made and work with you on a price that is manageableSeeing this did not place and you signed the contract, you agreed to the terms and the costYou had signed the contract in May and deciding only a few months later that you had found another provider with a lower rate does not obligate Tyco to let you out of a contractAlso, this does not count for grounds of termination a contract without any penaltiesIn addition, why would we upgrade your entire system, if we just installed a new one months prior? In addition, if you were needing a lower rate, how would upgrading the system help that? The answer, it does notAll in all, we are sympathetic to your frustrations, but we are only holding to you a contract you willing and knowingly signedAt no point did Tyco breach the contract

Emailed Commercial Sales Manager [redacted] requesting confirmation of customer contact to discuss their desired resolution pertaining to contract termination charges (CTCs) or replacement of systemCSM replied advising, "I have already discussed the CTCs with him on occasionsThe issue is he received quotes from other providers & they are less than we areHe wants to cancel with us for their lesser rateHis contract is only or so months oldService issues have not been an issue as noted in his service recordHe just wants to leave us for a cheaper providerI wouldn't approve waiving the CTCs on his original request, or secondary requestHe did not like my response and he is just trying another avenue to get what he wantsI cannot approve waiving of the CTCs and have explained that to him"Service history was also reviewedResolution comments on Job # [redacted] indicate there was no dial tone on the line to the fire alarm panel when our tech was outLater service jobs were cancelled per the request of our customer with comments mentioning the site is under renovation

TYCO has worked with their local installation department and had a coordinator work with the customer on scheduling the sub contracted installer back out for the week of July 24thInstaller was scheduled to go back out to customer location on Friday July 28thAfter their visit the Fire system has been operational and communicating a successful Timed Communication testAll was repaired and up and running

This email is response to Complaint # [redacted] Although we at Milstead Automotive do sympathize and have been a victim of windshield damage due to rocks or other debris left on or by the side of the roadWe cannot be held responsible for our truck tires picking up debris that a small enough to fit between the treads of tires while traveling on the roadways The responsibility of keeping the roadways and right of ways clean belongs to the state, county or cityPlease contact the proper athority that would be responsible for maintaining the roadways in the area that the windshield damage occurred and always maintain a safe following distance behind any commercial vehicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will gather the necessary information in order for an amicable settlement to be reached in regards to compensation for the extended fire watch due to the lack of communication and response Sincerely, [redacted] ***

Emailed [redacted] and apologized for the frustration Tyco has caused herAdvised her that I will be working her complaint and will be contacting the local sales and install offices to see if we can come to some sort of a resolutionWill follow up as soon as I hear back from the upper management in these offices

Revdex.com: This letter is to inform you that Milstead Automotive, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/19/and assigned ID [redacted] I have spoken with [redacted] today, April 22nd to resolve the issue Regards, [redacted] ***

Pulled a copy of the customer's contract for their [redacted] location and it did have the Modification to the Term clause in itWhich means the customer has the right terminate the agreement at any time as long as a Day notice is providedCall Mr [redacted] and left a voice message informing him of thisAdditionally, sent the customer an email concurring what was stated on the voice mailApologized to the customer for the misinformation and advised we will honor the agreement

Yes, I did read the contract and this is not about finding a cheaper provider I signed the contract after speaking to the regional manager and explaining to him that the owner of the building was planning to divide the building in two and told me once that is done I would be able to change things Right now I'm paying for the burglary system that use to monitor square feet but now it only monitors my portion of the building which is I don't understand why I'm paying for service that is not being provided I'm only renting and having Tyco monitor square feet of space Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

To Dispute Resolution Team, BBB, This letter is in response to the complaint from Shane Wilson, Case # [redacted] . Milstead Automotive records calls for quality assurance. After reviewing the recorded call from Gary [redacted] ( [redacted] ) to Milstead Dispatch it is obvious that Mr.... [redacted] complaint is unfounded. The dispatcher explained to Mr. [redacted] the hourly charge with fees including the fact that there would be a minimum charge and that his request would required two trucks to complete each with and hourly rate. He asked several questions including what would be the minimum charge. The dispatcher calculated the minimum charge to be around $660.00 for both trucks and explained multiple times that was only the minimum charge and the charges would be based on the time each vehicle was dispatched to the time it returned to base. I personally contacted Mr. [redacted] to let him listen to the recorded call. He agreed that during that call the conditions of the agreement including price structure and the minimum charge were fully explained but he stated that there was a second call. I asked if he could give me a time frame of the call so I could search our archives. He said he would contact me with a date and approximate time but I have not heard from him.Sincerely Vern [redacted] General ManagerMilstead Automotive LTD

Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ The equipment listed, model SSZ16, serial number XXXXXXXXXX is for a Goodman brand heat pumpJohnson Controls does not manufacture or have any affiliation with Goodman Air Conditioning & HeatingAny requests for assistance would need to be addressed to their attention

Initial Business Response / [redacted] (1000, 17, 2014/05/09) */ RE: [redacted] XXXXXXXX This is to acknowledge receipt of your recent correspondence regarding the above named consumer I have provided our local representative a copy of Mr [redacted] 's correspondence and they are following up with him in support of his complaint I will advise more information as it becomes available Sincerely, [redacted] Manager, Consumer Relations

Eric did a phenomenal job with our interior painting He was nice, helpful and truly cared about the job

We apologies for your frustration, but unfortunately this Revdex.com profile is for Tyco Integrated CustomersWe are unaffiliated with *** Security and have no access to their customer databasePlease reach out to ***'s Revdex.com profile

Hello ***,Thank you for reaching out regarding this matterI have reached out to your National Account Manager, Anthony R***, for more informationEither him or myself may be getting back toI did leave you a message regarding this issue and was wanting to verify that this issue is for ***
* *** ***.Do you know who you reached out to, to get the permit? In order for us to connect the dry system to the fire panel, Anthony advised we would need a rider signed to have a permit submitted

Mr***,We apologize for any frustration you are experiencing with ADT Home Security Services, but unfortunately this Revdex.com portal is for Tyco Integrated Security ServicesTyco does not have access to the ADT customer database, and nor are we affiliated with them, but we have forward your
complaint to ADT's Customer Service Relations department to address your concerns