Johnson & Glazebrook, Inc.

Review: To Whom It May Concern,

I moved into your property on September 8, 2014 and lived there until September 30, 2015. I paid my rent every month on time, not one time late in that year. I told Cindy H[redacted] I had all intention of giving you a 100% rating for service. NOT after this complaint.

I requested to attend the move out inspection to be able to address any issues at the time. I left a message with Michele Irby letting her know I wanted to attend, when I called her back she said she had forwarded my messages to Cindy H[redacted]. I did not get a return call back from Cindy H[redacted] until after the inspection. Even though I had left her a voice message as well the day I moved out. I was very upset, but let it go because I presumed they would be HONEST.

I left the home completely clean from top to bottom. NO broken or needed repairs to lights or fixtures. NO over excess to the walls (you graded as B), only normal wear and tear, that I cleaned before leaving the property. You also state not to cover plug any holes in the wall from pictures. Also NO hardwood scratches, they were there when I moved to the property. And last but certainly not least you charge me $275.00 for general cleaning of WHAT???? I paid over $200 for carpet to be cleaned on all 3 floors. Even though I lived there alone and the carpet was never dirty and used on the bottom level possible 5 times in a year.

I want to be refunded back for the $275.00 General Cleaning. Property already cleaned, no mention of this before move in/out. What exactly did they clean??? Also refunded for the $231.00 for Walls to be repaired. That is bogus and you know that. Also refunded for the $35.00 for a light bulb you claim was out.

Before I moved out every realtor that came to my property stated they had never been to a property so immaculate. I watched on my security camera when my pre-inspection happened prior to move out, and there were no issues and she didn’t even look to see if my filters had been changed.

Please respond as soon as possible, because I no intention of letting you still $726.50 from me. I want to be refunded at least 541.00. I will allow the $100 for the oil spill from my car, even though the spill is still there after the move out. I will allow the $50.00 you claim for hardwood scratches, even though they are still on the hardwood flooring as of this date. I will allow the garbage deposal cleaning that you are referring to because I don’t have proof of that.Desired Settlement: To be paid $541.00 for refund of security deposit, not included in the original refund paid of 473.00. Total security was 1200.00

Business

Response:

To Whom It May Concern: We are in receipt of your letter dated November 13, 2015 regarding a complaint from a previous tenant regarding the disposition of her security deposit. The tenant contacted our office on November 13, 2015 in regards to her refund check. She was told that the check had been mailed out along with a statement of her Security Deposit. She had stated that she did not received it on that date. A copy of her account statement was then sent to her via email. She was advised at that time, if she was going to dispute the charges on her security deposit, she would need to do so in writing. Also, on that date, she was emailed a Security Deposit Dispute Form. She immediately filled out this form and returned it back to our office. Our Broker spoke with [redacted] on Friday, November 13 , 2015 and scheduled an appointment with her for Tuesday, November 17, 2015 at 4 p.m. to meet and discuss her concerns and share photos. [redacted] notified our Broker on November 16, 2015 that she has decided to cancel her appointment and refused to reschedule. Today, we were able to meet with the owner of the property to discuss her dispute. The owner has agreed to make some adjustments to her security deposit. We have attached a copy of the correspondence that was mailed to her today. We are currently awaiting her response. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office. Sincerely, Rebecca G[redacted] Owner/Broker

Review: I moved out of one of their houses on 31DEC2014 because it was a bad neighborhood. Cops were in the area with their lights on on a weekly basis. It get exceptionally bad during the Summer. Before I moved out I did my 60 day check out notice and told them I was intending on moving out and that I wanted a check out sheet so I could ensure that my check out went smoothly. I asked about holes in the walls from pictures being hung and was told to not worry about them, even though I could easily have plugged them and repainted it as I had the materials. They charged me exuberant price of $295 . Furthermore, they charged me for a further cleaning, which one of their approved maid Services did. I paid almost $300+ for that service, only for them to charge me another $190. I then paid for one of their approved carpet cleaners to come out, paid $150+ for that, only for them to recharge me another $142 for more carpet cleaning. Note that their carpets had that black ring around it from ionization and lack of cleaning from previous tenants, this was noted in the move in inspection. They also hit more on grass that was bare in the back yard, which when I moved I said something about the over hanging trees on the backyard and a pile of crap leaning against the fence from the neighbors which caused a lot of the bareness in the back. The back yard was also reseed, yet they charged me another $45 for that. Finally after I had moved out and wasn't living there from 25dec14-31dec14, Two screens were removed, looking like someone attempted to break in, which is why I brought up the bad neighborhood in the beginning of the story. I came over on the 31st and put the screens inside, and in my move out I told them the screens were inside, however I did not want to put them back in and break them. This was in writing to them. They charged me $70 for missing screens. I went through the house and put in missing lightbulbs. Not enough room to fit complaint in $877 charged.Desired Settlement: A call should have come up with ANY issued with my inspection. I told them that I was active duty military and that I was not going to be in the area for the time they wanted to do the walk out. I received my refund days 100+ days late due to the fact that they sent it to my old address that I moved out of, instead of the forwarding address I left them in writing. If they lost that, they should have called, as they still had my #. I was 100% compliant on my bills, never had any issues with them till I trusted them in their walk out, and I was told they stab you in the back in the end, but I thought it was just people crying. I have never been dealt like this before and I will highly recommend people not going to them.

Business

Response:

To Whom It May Concern: We are in receipt of your letter dated March 17, 2015 regarding a complaint from a previous tenant regarding the disposition of his security deposit. It is unfortunate that the tenant did not receive his security deposit statement and refund check within the 45 days as our lease stated. However, the tenant did not supply us with a forwarding address, and the statement and check were mailed out to the tenant to his previous address on February 4, 2015, 36 days from the time the tenant move out. The tenant contacted our office on March 6, 2015 in regards to his refund check. He was told that it was originally mailed out on February 4, 2015 to the address he rented, since we did not have a forwarding address. Since he had not received the statement/check, a stop payment was issued and a new check and statement were mailed to the tenant to the address he provided to our office during the communication on March 6, 2015. The new check and statement were mailed on March 13, 2015 and the check has been cashed by the tenant. We have not heard from the tenant in regards to any disputes of the disposition of his security deposit. It is our policy that should a previous tenant dispute any of the charges that were deducted from his security deposit, a dispute needs to be submitted to our office in writing. Once a written dispute is received in our office, we will contact the owner to discuss the tenants concerns. Johnson & Glazebrook, Inc., is not a party to the lease. We are acting agent on behalf of the owner. We have not received any further communication from this tenant. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office.

Review: Johnson and Glazebrook acted as property management for my Fredericksburg home. The people who were renting the property failed to pay rent and then left at the end of their lease while the rent issue was in court. We received a judgment for the late rent. When the management company entered the house after the tenant moved out, the house was in horrible condition. Starting 4 days after the management company entered the premise, we were in discussions about what would be damages and what would be considered normal wear and tear. Nearly $10,000 later, we had the premise available to rent again. Several months later, we still had not received any of the security deposit to cover those expenses. After many attempts to come to an understanding with Johnson and Glazebrook (and I can provide the detailed and dated emails if you need), we discovered that they had applied the security deposit to the unpaid rent (for which we already had a judgment). At that point, it was already past the 45 days to take the tenant to court to claim damages to the house. Now, we believe it to be fraudulent to try to put a lien on the tenant from the court order as the paperwork from the management company shows the rent to have been paid from the security deposit.Desired Settlement: We would like the paperwork to show the money was used to pay the outstanding bills so that we can pursue the judgment for the unpaid rent.

Business

Response:

Revdex.com Serving Central Virginia, Inc.

720 Moorefield Park Drive, Ste 300

Richmond, VA 23236

Re: Revdex.com Case #[redacted] -Johnson & Glazebrook, Inc.

To Whom [t May Concern:

We are in recei pt of your letter dated August 26, 2013 regard ing a complaint from a previous owner regard ing the disposition of their tenants security deposit.

The tenants in question rented the home from July 2008 to August 2012. Since we are on a deadline to provide the tenant a damage report within 45 days from date of termination of the lease, we had no choice but to estimate some basic tenant move-out charges (general cleaning, chimney cleaning, grass cutting and gutter cleaning) and apply the security deposit to these estimated charges and the charges pending on the tenant's account. After numerous attempts to obtain verifiable damage charges from the owner, we finally proceeded to finalize the estimated charges and the figures the owner provided us even though we did not agree with some of their damages. This home was built in 1974 and was in need of some renovations due to it's age and felt the owner did not take this into consideration with the damage charges the owner provided. The damage report provided to the tenant can not be changed after an account is finalized, as the owner has suggested and as it would be fraudulent to do so. The disputed amount the owner has stated is the unpaid rent that was due on the account in which the owner has received through the security deposit funds. We are sorry that [redacted] is unhappy with this transaction but with the lease required deadline, we had no choice but to have a report out to the tenant within the specified timeframe.

However, the owner can pursue a separate warrant in debt against the tenant for add itional damages he feels are Warranted. He is not limited to 45 days for court action. The courts will determine acceptable damages charges against the tenant and then the owner can proceed with collection efforts.

We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office.