ID# [redacted] Physicians ER's billing company spoke to the patient and explained to him that his balance was dueAfter multiple attempts to contact him and his [redacted] via phone and mail, the balance was sent to our collections agency due to a bad address on fileThe patient called the collections agency and paid the amount due but then was refunded the amount from the collection agencyAn email was sent to the patient stating that there was no credit reporting and no negative information was sent to the credit agenciesHis balance is still outstanding since he collected his monies back from the collections agency but we are willing to work with the patient to resolve this issueOur standard is to work with every patient to ensure quality outcomes and excellent customer serviceWe apologize for any error or inconvenience this has caused the patient and his family [redacted] Chief Operating Officer, PhysiciansER [redacted] Office - [redacted] Fax [redacted] ***, [redacted] ***; [redacted]
I have called the patient directly to discuss and will provide follow up after resolution has been madeWe want to work with our patient to ensure a positive outcomeWe believe in providing appropriate care and doing the right thing ethically and morallyWe will work with the patient in every way possible and follow up with a solution *** *** Chief Operating Officer, PhysiciansER *** Office - *** Fax *** *** *** ***, *** ***; *** ** *** ***
We have reviewed **. [redacted]'s patient records and determined that we will waive all fees owed to PhysiciansER and the patient now has a zero balance. The [redacted]'s credit has not been altered in any way and they do not have any negative impact on their credit history. We spoke many times to the [redacted]'s and hope that we resolved this matter to their satisfaction. We would be happy to communicate with our patient if they need anything. Please let me know if this is satisfactory and hopefully resolved. Thanks, [redacted] Chief Operating Officer, PhysiciansER [redacted] Office - [redacted] Fax [redacted]
ID# [redacted] Physicians ER's billing company spoke to the patient and explained to him...
that his balance was due. After multiple attempts to contact him and his [redacted] via phone and mail, the balance was sent to our collections agency due to a bad address on file. The patient called the collections agency and paid the amount due but then was refunded the amount from the collection agency. An email was sent to the patient stating that there was no credit reporting and no negative information was sent to the credit agencies. His balance is still outstanding since he collected his monies back from the collections agency but we are willing to work with the patient to resolve this issue. Our standard is to work with every patient to ensure quality outcomes and excellent customer service. We apologize for any error or inconvenience this has caused the patient and his family. [redacted] Chief Operating Officer, PhysiciansER [redacted] Office - [redacted] Fax [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. This complaint has not been resolved. **. [redacted] did contact me by phone and said she is looking into the issues, but as yet, I still have not received a detailed bill for services.[redacted]g>
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [redacted] was seen at ER Physicians on February 6, 2014. He paid a
$50 co-pay at that visit. We never
received a phone call, statement, bill, letter or any contact from them until
[redacted], [redacted]’s [redacted] contacted them in late October after having received a call
from someone reporting that they represented ER Physicians. We thought it was a billing office but later
found out that it was a collections agency.
We did not contact them as **. [redacted] states. [redacted] returned a phone call
to them. He paid the $850 over the phone,
but he had questions about why [redacted] had not paid the bill. [redacted] contacted the [redacted] and then ER
Physicians was told by [redacted] on November 6, 2014 and [redacted] on January 7, 2015. She was told by both of them that we still
owed $850 and that they never sent our bill to a collection agency. Because we paid the bill about October 23,
2014, we went through [redacted] to have that money returned to us. [redacted] also told me that they had sent us a
bill, but did not have our correct address.
He refused give me the address they had on file or where the bill had
been sent. When I offered him my right
address, he refused to take it, stating that they now had the right
address. If they had our right address
and my [redacted]’s cell phone number (the collection agency called on his cell
phone and our home number is listed) why did they not call us or send us a
statement before sending it to a collection agency? After our insurance paid $12.47, we received
a bill from ER Physicians for $837.53 on December 10, 2014. On January 9, 2015, when we went to ER Physicians
in [redacted] to pick up a copy of our medical
records because [redacted]
had told us that was how we would be able to get an itemized statement, we were
handed another bill for $837.53. This
was 2 ½ months after paying the $850.
Why wouldn’t we ask [redacted] to return the money when at that point, they
actually owed us $12.47? We never
received any email from ER Physicians, but [redacted] was told over the phone that
there was no credit reporting and no negative information sent to any credit
agencies. Our [redacted] account was re-credited
$850 on or about January24, 2015, after being told many times that we still
owed the $850. After that we have been harassed
by the Collection agency threatening us and claiming that we still owe them
$850. when the bill is only for $837.47.
I realize the difference is not much, but this just proves that there is
no communication and we were right to ask for the $850. back.
Our objective since receiving notice in October (by the
collection agency and not from ER Physicians) that we owe $850 has been to
resolve this bill. They have never
contacted us by phone, mail or email (they have returned calls); they never
sent us a bill when we owed money, just when we did not owe money. We continue to try to resolve this bill and
in early April, [redacted] spoke with [redacted] again who still refused to
provide us with an itemized statement so we can turn it into [redacted], but
did say they will bill our second [redacted].
We have repeatedly attempted to get
an itemized statement. Our total bill
was $1250: $350 for physician’s services
which was resolved by [redacted], $12.37 which was paid by [redacted] and
balance of $837.53 When I called the
clinic and asked how much they charged for services if came in, I was told by 2
different clerks that fees for non-insured started at $175. and would go up
from there depending on services received.
We feel we have a right to know what services [redacted] received that add up
to $1250 when others only have to pay $175.
which is considerably more than the $900 they were asking us to pay out
of pocket.
In addition, we do not feel that we
have been treated well. We have been
given a lot of misinformation, i.e. This was not sent to a collection agency,
they attempted to call us, they sent us an email, among other things. [redacted] at the [redacted] Clinic yelled at [redacted],
saying that if she was busy, she would not have time to help us when there was
not even one patient in the waiting room and she did not like what I was saying
about her coworkers giving us misinformation.
We have spent considerable time and energy on attempting to resolve this
bill with no help from ER Physicians, but she was upset that we were asking
here to spend time helping us resolve this matter when she was just visiting
with a co-worker when we walked in the office.
We have good insurance which should pay these bills, but after multiple
attempts to get the information, was never provided with the information so we
could bill the insurance. We still believe
that somewhere in this system there is possible fraud and if not then gross
incompetence. We should have not been
put through what we have had to go through to resolve this bill. We do not feel that an apology at the end of
a statement that is full of untruths is an apology at all.
Regards,
[redacted] and [redacted]
ID# [redacted] Physicians ER's billing company spoke to the patient and explained to him that his balance was dueAfter multiple attempts to contact him and his [redacted] via phone and mail, the balance was sent to our collections agency due to a bad address on fileThe patient called the collections agency and paid the amount due but then was refunded the amount from the collection agencyAn email was sent to the patient stating that there was no credit reporting and no negative information was sent to the credit agenciesHis balance is still outstanding since he collected his monies back from the collections agency but we are willing to work with the patient to resolve this issueOur standard is to work with every patient to ensure quality outcomes and excellent customer serviceWe apologize for any error or inconvenience this has caused the patient and his family [redacted] Chief Operating Officer, PhysiciansER [redacted] Office - [redacted] Fax [redacted] ***, [redacted] ***; [redacted]
I have called the patient directly to discuss and will provide follow up after resolution has been madeWe want to work with our patient to ensure a positive outcomeWe believe in providing appropriate care and doing the right thing ethically and morallyWe will work with the patient in every way possible and follow up with a solution *** *** Chief Operating Officer, PhysiciansER *** Office - *** Fax *** *** *** ***, *** ***; *** ** *** ***
We have reviewed **. [redacted]'s patient records and determined that we will waive all fees owed to PhysiciansER and the patient now has a zero balance. The [redacted]'s credit has not been altered in any way and they do not have any negative impact on their credit history. We spoke many times to the [redacted]'s and hope that we resolved this matter to their satisfaction. We would be happy to communicate with our patient if they need anything. Please let me know if this is satisfactory and hopefully resolved. Thanks, [redacted] Chief Operating Officer, PhysiciansER [redacted] Office - [redacted] Fax [redacted]
ID# [redacted] Physicians ER's billing company spoke to the patient and explained to him...
that his balance was due. After multiple attempts to contact him and his [redacted] via phone and mail, the balance was sent to our collections agency due to a bad address on file. The patient called the collections agency and paid the amount due but then was refunded the amount from the collection agency. An email was sent to the patient stating that there was no credit reporting and no negative information was sent to the credit agencies. His balance is still outstanding since he collected his monies back from the collections agency but we are willing to work with the patient to resolve this issue. Our standard is to work with every patient to ensure quality outcomes and excellent customer service. We apologize for any error or inconvenience this has caused the patient and his family. [redacted] Chief Operating Officer, PhysiciansER [redacted] Office - [redacted] Fax [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. This complaint has not been resolved. **. [redacted] did contact me by phone and said she is looking into the issues, but as yet, I still have not received a detailed bill for services.[redacted]g>
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [redacted] was seen at ER Physicians on February 6, 2014. He paid a
$50 co-pay at that visit. We never
received a phone call, statement, bill, letter or any contact from them until
[redacted], [redacted]’s [redacted] contacted them in late October after having received a call
from someone reporting that they represented ER Physicians. We thought it was a billing office but later
found out that it was a collections agency.
We did not contact them as **. [redacted] states. [redacted] returned a phone call
to them. He paid the $850 over the phone,
but he had questions about why [redacted] had not paid the bill. [redacted] contacted the [redacted] and then ER
Physicians was told by [redacted] on November 6, 2014 and [redacted] on January 7, 2015. She was told by both of them that we still
owed $850 and that they never sent our bill to a collection agency. Because we paid the bill about October 23,
2014, we went through [redacted] to have that money returned to us. [redacted] also told me that they had sent us a
bill, but did not have our correct address.
He refused give me the address they had on file or where the bill had
been sent. When I offered him my right
address, he refused to take it, stating that they now had the right
address. If they had our right address
and my [redacted]’s cell phone number (the collection agency called on his cell
phone and our home number is listed) why did they not call us or send us a
statement before sending it to a collection agency? After our insurance paid $12.47, we received
a bill from ER Physicians for $837.53 on December 10, 2014. On January 9, 2015, when we went to ER Physicians
in [redacted] to pick up a copy of our medical
records because [redacted]
had told us that was how we would be able to get an itemized statement, we were
handed another bill for $837.53. This
was 2 ½ months after paying the $850.
Why wouldn’t we ask [redacted] to return the money when at that point, they
actually owed us $12.47? We never
received any email from ER Physicians, but [redacted] was told over the phone that
there was no credit reporting and no negative information sent to any credit
agencies. Our [redacted] account was re-credited
$850 on or about January24, 2015, after being told many times that we still
owed the $850. After that we have been harassed
by the Collection agency threatening us and claiming that we still owe them
$850. when the bill is only for $837.47.
I realize the difference is not much, but this just proves that there is
no communication and we were right to ask for the $850. back.
Our objective since receiving notice in October (by the
collection agency and not from ER Physicians) that we owe $850 has been to
resolve this bill. They have never
contacted us by phone, mail or email (they have returned calls); they never
sent us a bill when we owed money, just when we did not owe money. We continue to try to resolve this bill and
in early April, [redacted] spoke with [redacted] again who still refused to
provide us with an itemized statement so we can turn it into [redacted], but
did say they will bill our second [redacted].
We have repeatedly attempted to get
an itemized statement. Our total bill
was $1250: $350 for physician’s services
which was resolved by [redacted], $12.37 which was paid by [redacted] and
balance of $837.53 When I called the
clinic and asked how much they charged for services if came in, I was told by 2
different clerks that fees for non-insured started at $175. and would go up
from there depending on services received.
We feel we have a right to know what services [redacted] received that add up
to $1250 when others only have to pay $175.
which is considerably more than the $900 they were asking us to pay out
of pocket.
In addition, we do not feel that we
have been treated well. We have been
given a lot of misinformation, i.e. This was not sent to a collection agency,
they attempted to call us, they sent us an email, among other things. [redacted] at the [redacted] Clinic yelled at [redacted],
saying that if she was busy, she would not have time to help us when there was
not even one patient in the waiting room and she did not like what I was saying
about her coworkers giving us misinformation.
We have spent considerable time and energy on attempting to resolve this
bill with no help from ER Physicians, but she was upset that we were asking
here to spend time helping us resolve this matter when she was just visiting
with a co-worker when we walked in the office.
We have good insurance which should pay these bills, but after multiple
attempts to get the information, was never provided with the information so we
could bill the insurance. We still believe
that somewhere in this system there is possible fraud and if not then gross
incompetence. We should have not been
put through what we have had to go through to resolve this bill. We do not feel that an apology at the end of
a statement that is full of untruths is an apology at all.
Regards,
[redacted] and [redacted]