From: Paul B[redacted] <[email protected]>Sent: Friday, December 9, 2016 2:28 PM...
To: infoSubject: Case ID [redacted] [redacted], I am sorry for all this miscommunication. Thank you very much for choosing Johnson Kellie this past summer. I spent some time at the beginning of November after you contacted us researching the information you provided. I am sorry about the miscommunication. I can assure you that the plumber who came to assist has done nothing but the best work and has treated everyone he comes in contact with, with integrity for the entire time I have worked with him. This has been a puzzling situation for us based on his excellent track record and many positive revenues. As a company we back everything that we do. I have credited your account $704. You do not owe us anything. I had asked for this to be communicated to you 2 days after you notified us of the situation, but as I received the letter from the Revdex.com, understand it had not been. Please accept my sincere apology. We do accept checks, Credit Cards and would actually prefer not to work with cash. If you have any problems in the future, please feel free to call my cell phone and work with me directly. My phone number is 317-[redacted]. Paul B[redacted] Vice President of Operations [email protected] 317-[redacted]
From: Paul B[redacted] <[email protected]>Sent: Friday, December 9, 2016 2:28 PM...
To: infoSubject: Case ID [redacted] [redacted], I am sorry for all this miscommunication. Thank you very much for choosing Johnson Kellie this past summer. I spent some time at the beginning of November after you contacted us researching the information you provided. I am sorry about the miscommunication. I can assure you that the plumber who came to assist has done nothing but the best work and has treated everyone he comes in contact with, with integrity for the entire time I have worked with him. This has been a puzzling situation for us based on his excellent track record and many positive revenues. As a company we back everything that we do. I have credited your account $704. You do not owe us anything. I had asked for this to be communicated to you 2 days after you notified us of the situation, but as I received the letter from the Revdex.com, understand it had not been. Please accept my sincere apology. We do accept checks, Credit Cards and would actually prefer not to work with cash. If you have any problems in the future, please feel free to call my cell phone and work with me directly. My phone number is 317-[redacted]. Paul B[redacted] Vice President of Operations [email protected] 317-[redacted]