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Johnson Hyundai of Cary, Inc.

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Reviews Johnson Hyundai of Cary, Inc.

Johnson Hyundai of Cary, Inc. Reviews (8)

My name is [redacted]. I have had nothing but difficulties and complications with Johnson Hyundai of Cary since the first time I walked in there. I purchased my very first vehicle from this business in September. I was very excited because I really loved the car I picked out and I respected the sales consultant for not trying to pressure me into anything as a first-time buyer. The first problem I encountered was that it turned out I was sold this vehicle before it went through the initial inspection. After crossing all my T's and dotting my I's, I had to drive off in a loaner, not in my car which was disappointing because they needed to do the inspection. Two days pass afterwards and I had not heard anything from the dealership, so I call requesting the status of my vehicle. Turns out they had forgotten my car and it had been just sitting in the parking lot this whole time and they had not even begun the inspection! Another day passes and I get a call from the dealership to inform me that the tint on my new car is too dark and they will need to take it off in order for it to pass NC regulations. As the sales consultant knew when I purchased the car, that was one of my favorite features so I was very upset. I had to wait another three days to pick up my car while they took off the tint . When I arrived to pick up my vehicle my dad had spoken with management and requested that I have NC regulated tint applied to my new car since it was sold to me under false pretenses. They agreed and had it scheduled free of charge and gave me another loaner and also a coupon for a free car wash for a month as an apology for the trouble. Another couple days pass and I come by the dealership to pick up my car. I wait in the lobby for about thirty minutes and I'm finally informed by a manager that I have to go to the place of business where they took my car to apply the tint to pick it up and an employee at the dealership would escort me. I thought that was obnoxious seeing as the whole process took about an hour and a half to just pick up my car. But finally I had my new car in my hands and I was hopeful that maybe this would be the last time I would have to handle anything with the dealership. I had my car in my possession for maybe three weeks, when suddenly one morning I roll down my driver side window and it will not roll back up. Unbelievable. I call the dealership to inform the service team and schedule an appointment that day. After an hour and a half of waiting, a service team member tells me that they have to order a part for the window, that they were only able to roll my window up half way and that I will need to come back in two days to have it fixed. I ask if it will be fixed and covered under warranty and he tells me "he's not 100% sure because it appears the window was broken from abuse." Abuse? I've only had my car for three weeks, did he think I was consecutively pushing the up and down button on the window? I just did not appreciate being accused like that. I come back in two days and have my window fixed under warrant, no big deal. Now a week later I notice that my new plate and tags have not arrived in the mail. My 30-day tags expired yesterday so I emailed my sales consultant and never received a message back. Will my troubles ever end? It has literally just been one thing after another and I utterly regret ever stepping foot in this business. I will never recommend this business because even after a month of my purchase I am still having issues with the dealership and it is just ridiculous.

Stay. Away.
I had my car towed to Johnson Hyundai after it leaked transmission fluid for the third time. I had been in to get an axle seal (I do most of my own work), and met the parts manager ([redacted]). He was extremely helpful and pleasant. I told him I was having trouble figuring out what was wrong, already having replaced the seal and the axle too, but it was still leaking.
He said that if I couldn't figure it out, bring it in and the service department would figure it out for me for $100. That was great news.
A service rep ([redacted]) called me and told me they had looked at it and it needed a new axle (?!). The axle was BRAND new. I told him that, he said let me check with the tech and call you back. He did and asked if it was a Hyundai brand axle. I said no, but that his service department had told me previously that even they used 3rd party parts on cars that old (2004). He said he didn't know but the tech said it needed a new axle and seal. I said I'd give the go-ahead if he'd guarantee me it would fix the problem. He hemmed and hawed and said let me check with the tech again. Finally he called again and said the axle is loose, it's the wrong one (it isn't, I replaced the left axle too with the same brand and it was perfect). I asked if I could speak with the tech. I told [redacted] it was becoming obvious that they hadn't even taken it apart, basically put it on a lift, wiggled the axle and went to lunch. I waited a week for a service tech to call me, leaving [redacted] a message after a few days...no call, not a word.
I know I am a small customer, but this is ridiculous. Telling me to replace brand new parts? Making virtually zero effort to find the cause of my problem?
I owned my own business for 10 years, and I know the importance of a good reputation. I gave a courtesy call to the general manager, [redacted], to let him know some of his employees were treating a customer poorly. I'd want to know if my employees were doing that. Did I get a call back? Nope. Crickets.
I guess the problem is from the top down.

Do yourself a favor, and STAY AWAY from Johnson Hyundai. Find a local mechanic that actually cares about you, this place clearly does not.

Edit: 10/24/16 The General Manager [redacted] called me and said he was out last weekfair enough. However, during our conversations, he basically called me a liar! He said [redacted] (service rep) told him he never agreed to have a tech call me. Well, one of us is lying, I'll let you figure out which one...He also had the service tech actually look at my car (first he told me they couldn't take the axle outpure bs), and he finally admitted that if I had agreed to have them do the work, changing the axle and seal WOULD NOT have repaired the car. He said they would have reimbursed my money (yup, dealers always refund your money, always!).

At the end of admitting I'd been right all along, that I knew more than his service tech, that my time had been wasted, that I hadn't gotten call backs I should have (though [redacted] also said he didn't get my messageanyone see a trend here?), he said basically I was out of luck.

THEN he had the AUDACITY to ask me if I'd remove this poor review. I told him at this point the only way that would happen would be if he fixed my car for a very reasonable price. He said good bye and good luck.

I always thought a good name was worth a lot. Apparently not to Johnson Hyundai.

Cancelled automotive Protective GAP insurance policy on my new car. Johnson Hyundai have the refund, but have not paid the money to Hyundai Finance Signed up on 25 April for a Protective GAP insurance policy on my new car. I cancelled the policy within the cooling off period.The insurer wrote;Cancellation of policy XXXXXXXXXXXXXOn Monday, September 30, 2013 3:21 PM, [redacted]" wrote:Cancelled 7/3/13I have driven into Johnson Hyundai once and they said they would distribute the refund to Hyundai Finance ( to help pay off my car) I have rung several times and emailed [redacted] the financing guy as recently as last week. I am yet to see the funds sent to hyundai finance.Desired SettlementI am seeking Johnson Hyundai of Cary to distribute all the money refunded from the GAP insurance, $1165 to either myself or Hyundai finance.Business Response We apologize for this taking so long. We found a coding error in our accounting and we have now corrected it. The refund for $1200 has been overnighted to Hyundai Motor Finance and account should now reflect this. We have called the customer to let him know as well. Consumer Response A representative of Johnson Hyundai rang me after I opened a Revdex.com case. They were quite apologetic and promised me a free first service for my distress. The problem has been resolved to my satisfaction.[redacted]

Traded in car for new purchase on 02/27/14. They have not paid off trade in. I am being sent to collection. And credit ruined Contacted again yesterday by previous lender. Want me to make payments. Now 2 car payments.Desired SettlementPay off trade in they have had for 2 months. Fix my creditBusiness Response On February 27, 2015 [redacted] purchased a [redacted] from Johnson Hyundai of Cary and traded in a [redacted]. The [redacted] was owned by [redacted]. It is our understanding that Ms. [redacted] is the mother of[redacted]. There was a check issued to payoff to the [redacted] owed to [redacted] on March 31, 2015. That check was lost and a stop payment issued and a second check to payoff the [redacted] was issued on April 24, 2015. On April 29th we called [redacted] to confirm the check was received and that the loan was closed. We spoke to a lady named April at [redacted], she confirmed that the loan had been paid off, was closed and that there had not been any derogatory reporting to Ms. [redacted]'s credit. We subsequently called Ms. [redacted] to explain this.

Johnson Hyundai is not providing documents for wear a tear damage claim. General manager ignores my repetitive emails with concerns.In 2011 I leased 2011 Hyundai Sonata that I returned on March 10th 2014. At the time of the initial lease 3 years ago I was offered to buy an agreement that protects me from "wear and tear" and "saves time and possibly money and the end of the lease", as I was told. I gladly went for it as I am a very busy person and will do anything to save myself some time.On March 10th I brought the car back. I wasn't given any documents that car was returned, no questions were asked. When I asked if I owed anything I was told "no". The gentleman who was dealing with me gave me my plates back and told me to go and turn it in ASAP, but that was all he did.Interestingly, nobody looked through my initial agreements or anything like this, nobody told me anything about any money I had to pay... I was really surprised and upset when a month later I received "an attempt to collect debt" letter from Hyundai motor finance that included $400 return fee nobody bothered to mention to me upon the car return and $250 wear and tear. I got even more mad when I called Hyundai motor finance and they told me that wear and tear agreement had nothing to do with them and I have to contact somebody else and file a claim. So much for advertising a time saving perk for a client!I called that insurance company and filed a claim. As I found out there, I have to send them all the documents I turned back to Johnson Hyundai upon returning a car... Since mid April I am unsuccessfully trying to get Johnson Hyundai to send all the needed documents to the insurance company. I emailed a general manager twice with my concerns but no response. All my requests are being ignored. The only person I heard from was their internet manager [redacted] but didn't look like she had enough power to do anything. The whole experience with Johnson Hyundai was quite frustrating. It started with promises of making it easy for me at the end of the lease, which was completely untrue. And it ended with me wasting my time trying to make people to respond to me and to do their job, so I can get my insurance money back. The customer service is just horrific!So much for the company that advertises that they are "thriving for excellence". Desired SettlementI need them to submit the documents to the insurance company so I can have $250 back or they can just reimburse me if they do not want to do the work.Business Response We have spoken with Ms.[redacted] and apologized for the way in which she was handled when she turned in her lease vehicle. We are sending her a check for the $250 for her warranty claim rather than her having to wait for the warranty company to process the claim. We are taking steps to improve our process for lease returns and thank Ms. [redacted] for her feedback. She seemed to be satisfied with the resolution when I spoke with her today.

Improper head gasket repair caused engine to seize. Dealer is refusing to enact the warranty.On 01/18/14 I had Johnston Subaru of Cary perform significant repair work to my 2003 Subaru Baja. (invoice # XXXXXX) This work included replacing the Head Gasket, Timing Belt, and Water Pump. Since the repair date the car has had its oil level checked regularly and was seen to be at full on 04/30/14. On 05/27/14 while driving the engine seized and as a result I had the car towed to Johnston Subaru. Upon completing there inspection of the vehicle they informed me that one of the pistons seized up and caused a chain reaction breaking the timing belt among other parts of the engine. Johnston Subaru quoted $10000+ for repair cost to replace the engine and also informed me that the car could go for scrap at around $300. They have also stated several times that I should simply apply for a new vehicle through them instead of considering to have my vehicle repaired.Johnston Subaru of Cary is refusing to rectify the damage that a faulty Head Gasket Repair has caused. And in so doing has left me with no means of transportation and loss of work income.Desired SettlementI would like Johnston Subaru to honor the warranty on the service to my Subaru Baja and return the vehicle to me in working order.Business Response Our service manager and technician met with the customer and inspected the vehicle with the customer and explained how the problem that is now occurring is not a result of the work done in January. The customer said that he understands this now. I have called the customer to follow up and he said that he no longer has a complaint.

I have a 2013 Elantra Gt four door hatch back with Nexen 215/45 R17 with the 17 inch aluminum rims. I have had the vehicle for about 7 months (purchased on May 15, 2015). It was pre owned with about 23,000 miles on it.The first tire blow out was on October 15th, 2015 (about 26,000 miles on car). When I started my car that mourning the tpms light was on. I got out and checked each tire and they appeared fine. A little down the road I started to hear a thumping noise. So, I pulled over and my rear right side tire was completely flat. My speed did not exceed 35 mph and there were no pot holes or other road hazards. I put my spare tire on and called Johnston Hyundai to schedule an appointment as soon as I got to work. I had to go to the dealer that day so they could inspect the tire and see if it would be covered under warranty. They confirmed it was under warranty and told me they would be replacing not only the tire but the rim as well. They had to order the parts and it would be a couple of days. On October 19th I received a call from Johnston Hyundai that they had received the parts and had mounted and balanced the tire and wheel. They said to come in at my earliest convenience to install the wheel. So, I left work early that day to get the wheel installed. When I got to the dealer and they preceded to tell me they cannot install the wheel. When I asked why they never really gave me a reason why, so I went to a friend's work and put the wheel on myself. He helped me install my tire, but just by checking the lug nuts where on secure and tight. After putting the new tire on I noticed that the steering wheel had a slight vibration. The next day I called the dealer and told them something doesn't feel right and that my tpms light is still on. They told me to come in later that day so they could replace the tpms and take a look at the car to see what they could figure out. (A sales adviser that was working with me, who no longer works with the company, did state that they used the old tpms from the old tire and rim. So that was probably the cause of the tpms light being on). When I arrived at the dealer they had never ordered the part like they said they were going to. I made another appointment for the tpms to be replaced and asked them to look at the vibration in the steering. I asked if they would put it on their alignment rack and I would pay for it. They assured me it was just the fact of the new tire being on the car and it needed to wear down and even out, but they would check it when I brought it in for the next appointment. They also said that if I hadn't hit anything then there was really no need to check the alignment on the car. I dropped the car off for the scheduled appointment and four or five hours later I get a phone call from the dealer stating they couldn't replicate the tpms light coming on after they reset it and that it's fine. When I asked about the alignment I was yet again told that it is not necessary and that I could come and pick up my car. When I pick up my car up the advisor ([redacted] kept saying the alignment was ok, and if it is still happening in a week or so to call and schedule an appointment. I did not receive any paperwork from this visit. When I asked about it I was told that they did not pull the car into the shop or perform any service to the car so there is no paperwork. Over the next two weeks I called the dealer periodically (4 times) and voiced concerns about the vibration in the steering and I was still having the same issue with the tpms light coming on. I was told yet again to give it another week and at that point I said something is wrong with my car and I would like to make another appointment as soon as I can. The adviser ([redacted] yet again just said give it another week to give the tire time to wear down even. Frustrated I said ok I will give it another week. Now after three weeks of voicing concerns over these issues I had enough and made an appointment to get my car looked at. November 16th was the earliest appointment that was open. The day after making the appointment I was driving down the road going about 50 mph (about 33,000 miles on the car) and heard a pop noise before the steering wheel pulled hard to the left and I almost hit the car driving next to me. I try to correct but it feels as if there is no power steering. I had to turn hard to the right to avoid other vehicles and I hit the curb. The front driver side tire had broken apart (large chunk of tread missing) while I was driving. I put my spare tire on, but it started to show tread and went flat 10-15 miles down the road. I had to get my car towed to Johnston Hyundai. This was on November 15th 2015 that it got towed to the dealer. On the November 16th I went to the dealer, which was my scheduled appointment date. I spoke with the service advisor about what happened. I explained the whole event with the tire and he told me they would go over it and see if it was cover under warranty. (I showed up at around 7:30am) I leave the dealer ship and wait for a call. Around 2 or 3 I get a phone call from the dealer stating that it would not be covered under warranty because I was in an accident and they do not cover that. I returned to the dealer and ask to speak with their Service Manager ([redacted] so I could explain to him what happened. He kept asking me why they replaced my rim (from the first claim) in the first place and I kept telling him that I couldn't tell him why his technicians did what they did and that is why I took my car to the dealership. He tells me he doesn't understand and it's not their fault and they will not pay for the work to be done. I then ask to speak with their General Manager, [redacted] We go out and look at my car and I explain to him everything that had happened. He says that it not their fault but the fault of whoever put the new rim and tire on my car. I tell him that I got the work done there. He argued that I did not get the work done there. Another dealership employee had overheard our conversation and had been there when I was there for the first tire. He told the GM that I was there for that first warranty wheel not too long ago. So, after fifteen to twenty minutes of him telling me I was incorrect on where I got the work done, and was stating that it was at fault of whoever put the new rim and tire on my car, they find the paper work that the tire was replaced by them.After finding the paperwork he changed his argument stating it was the front tire at fault and that my tires do not qualify for the wheel and tire protection dues to the amount of remaining tread. Even though there are only 32,000 miles on them. I explained I had just been there multiple times and was not informed of any issues with my tires, and that the dealer's multi check inspection should have found any issues. He was starting to get upset with me and then started saying that it was my fault because I clearly hit something dead on with the front of my vehicle. I preceded to tell him I did not hit anything but the curb on the right side of my car and that the two identical marks on the front bumper where from the straps from the tow. I guess he agreed that they were from the straps because he started to tell me it was my fault for not double checking their work before I left his dealership. He also stated that since I work at another dealership the technicians where I work should have noticed my tires being bad. After about an hour or so I call Hyundai customer care and make a dealer complaint against Johnston Hyundai. While on the phone with Hyundai customer service the GM started yelling at me asking me who I was on the phone with. Demanding that I tell him who I was talking to. I told him that it was none of his business who I was on my personal cell phone with. He asked me that about five times making it hard to talk on the phone with the lady at the call center. So much so that she asked who that was in the background and even made note in her notes that the GM was yelling and being rude. The GM told me he would wait for me in his office and to come there when I got off the phone. When I got off the phone with the customer care line I went to his office. He starts talking to me like I am a child, and shows me the wheel warranty pamphlet pointing at the picture asking ok now which one happened to you. I stated yet again that I didn't hit anything to cause the tire to pop it just did while I was going down the road. He stood up threw the paper work that he had on his desk right at me and told me to [redacted]ing leave. I left his office immediately and did not say a single word to him after that. There were witnesses but they all worked there at Johnston Hyundai (there were about four people) they all left quickly as I left out of the office. I tried to look for them later, but no luck. When I got out side I called the customer service number again and told them about him throwing paper work at me and swearing at me. They told me if I was not able to drive my car that I should leave it at the dealer and wait for them to contact me back.Desired SettlementI would like for them to take the car back. I don't feel comfortable driving the car any more and how Hyundai treated me as a customer was horrible and would like a different car. If possible I would like to get what I put towards the car back to out it towards another car not produced by Hyundai.Business Response Johnson Hyundai will not take the car back due to the fact the car was involved in some type of accident or impact which blew out the right side passenger front tire and punctured the right rear tire. The car arrived with 2 damaged tires and 2 damaged wheels on 11/16/2015. The car was brought to Johnson Hyundai with this damage, the car also has a left front drivers side tire that the tread is completely worn off and metal bands are exposed making the vehicle unsafe to drive. The car had come to us previously on 10/15/2015 with a damaged right rear tire and wheel, both were replaced at that time under a warranty the customer had purchased. When this vehicle was in on the visit the customer was informed that the tires were not in good shape and the car needed an alignment. The car came back to us on 10/31/2015 with a TPMS light on, the part was ordered and installed. The car was returned to us on 11/16/2015 and it appears that his car is way out of alignment, tires were in bad shape and that at some time this car appears to have been in an accident which voided the warranty and the customer was given a quote to repair the car. The warranty work was declined due to abuse, negligence, and the fact that the car had had suspension damage as a result of the numerous times this car appears to have hit curbs on both sides.There are low profile tires and wheels on this particular car. Tire pressures and alignment are critical to the performance of the Elantra GT. All of these issues regarding the tires, wheel , and alignment are a result of abuse and negligence.Consumer Response They never informed it was a bad tire I have the paper work to prove they did not say it was a bad tire I asked them to align it several times they refused they never installed a tmps light I can prove that the original one is still on the car and I have witnesses to them telling me the car was fine and in perfect shape if the car was in an accident it was before I bought the car and they lied on the report and said it never was. They never told me my tires were in bad shape at any point in time did they tell me my tires were in bad condition and if they were when I brought it in the first time a tire popped how was it covered by the tire warranty that I bought . They are lying and I can prove this. And also with me calling and going by like I did how did I neglect my car it was in perfect condition except for the tires exploding while I was driving I am not the only one with these issues and they dealers are doing the same thing and saying its the customer not taking car of my car. I did take car of my car and did all the correct procedures. Final Business Response When the vehicle was brought to us on the last visit there were cords showing on the tires that were worn so badly on the edges that the car was unsafe to drive. Ms. [redacted] explained to us that the shop that she works at checked the alignment. I asked her when they checked the alignment if they told her that her tires were unsafe and worn severly. She said that they did not have time to check the front tires. If her shop did check the alignment on the car they would have to have seen the tires. The right front tires was a spare and the right rear tire had a huge gouge in the side wall. One would only presume that the right front was punctured when she struck something and damaged the front and rear tire on the passenger [redacted]

Never received a written estimate, just a verbal that changed and was higher when we picked up the car. Charged over $500.Initially the car was brought in 12/28/2015. Was told that their was work required on the radiator system and that the a/c had a leak. We did not indicate that we had a problem with the a/c. Parts for the radiator were paid for and a receipt for parts given. The radiator was "Fixed" the the following week on 12/30., but completely removed the freon from the a/c system. Again NO written estimate given. Numbers for repairs kept changing. The mechanic initially stated to my wife in front of the service person that it was a small problem. The service manager shot him a look and he stopped talking. Service manger went outside my wife's ability to hear and came back with $2400 estimate for radiator and a/c work. Did not have the a/c work done since we felt that we were being scammed. But now A/c does not work because freon was removed and the sound under the hood is still there after spending $500. Sent a survey back that expressed my dissatisfaction, but have not heard from the dealership.Desired SettlementReimbursement to have the a/c recharged by another repair business.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@johnsonautomotive.comWe apologize that there was confusion over the estimate to repair the different items on Mr. [redacted]'s vehicle. We have reached out to him and are setting up a time for him to discuss this with our Service Manager, [redacted] as well as revisiting the a/c issue to see if we can come to a resolution that is satisfactory. Meeting will take place the week of 1/18/16.

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Description: Car Dealerships, Auto Repair - Maintenance, Auto Part Suppliers

Address: 5000 Old Raleigh Rd, Cary, North Carolina, United States, 27511-7933

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