Johnson & Johnson

We are in receipt of the Consumer's claim and have responded directly to the Consumer.Based on documentation provided by this consumer, he was given reimbursement of $75.00 to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGE. Consumer seeks...

additional reimbursement for pain and suffering. This request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and suffering. A formal response has been sent to the consumer from our Legal Department.Based on documentation provided by this consumer, he was given reimbursement of $27.00 * to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGE. Consumer seeks additional reimbursement for pain and suffering. This request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and suffering. A formal response has been sent to the consumer from our Legal Department. *Please note reimbursement was issued in the amount of $27.00, not $75.00 as originally reported. (This amount was determined by receipts, medical documentation, etc. provided by consumer.

Please be advised that your automatic shipment of ROGAINE® Unscented Foam was cancelled on the date you contacted us, March 28, 2016. Additionally, we have reversed the charge on your credit card as of April 8, 2016. All ROGAINE® orders do specifically state they are Auto Delivery and we are sorry...

you were not aware of this with the program. Please keep the additional order as a courtesy as we are not requesting you return it.

According to our system of record, the consumer has been refunded for her order. (In fact, it appears that her account was credited twice.)

A supervisor from our Consumer Care Center reached out directly to this consumer via telephone on 6/29/16. As we do not sell Aveeno products directly, we advised consumer to contact her credit card company to resolve this situation. J&J did not charge any product to her account. This is...

suspected fraudulent activity. Consumer was accepting of this information and was to follow up with her credit card company.

We received the damaged property complaint detailed in this consumer's letter and reviewed the details of his claim. There is no indication that the product was defective when it left our custody and control and at all times prior to purchase. Had the container been leaking prior to purchase, one...

would expect noticeable residue on the outside of the container and reduced content. This reported incident does not imply any product defect or safety issue and the company cannot assume responsibility for accidental occurrences. In addition, this product does carry a stain warning. A postage-paid mailer was provided to consumer, however, the unused portion of product was not returned for review. Consumer has been compensated for the cost of the product.

I have contacted our fulfillment company and can confirm that this consumer's order has been cancelled; his account is closed, and he will no longer receive any product.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have contacted the company and it wasn't no success

On May 9, 2016 a check was issued to this consumer in the amount of $6.50. Typically mailings are received within 7-10 business days. This consumer should already be in receipt of his promised refund.

Review: Rebate not being honored.

After an eye exam I purchased some contacts made by Johnson and Johnson. Some of their Accuvue line to be more specific. While deciding on which contact to purchase the lady at the eye doctor told me about a rebate that Accuvue (Johnson and Johnson) are running where if I purchased a certain volume of contacts that I would be provided with a rebate after I filled out all the necessary information and sent it to the company. It has been over 3 months since Accuvue has received the rebate information and approved it, which was on 5/5/2014. I attempted to call them about not receiving the rebate back and I received a general reply that they do not know why it has been sent out but it will get sent out as soon as possible. From this statement I do not believe that they ever intend on sending this rebate out to me and that this was just a form of false advertising.Desired Settlement: I would just like the rebate that was promised provided in a timely manner.

Business

Response:

Dear Revdex.com Organization,

Please see the below Revdex.com complaint information along with our response to the complaint.

Response to Review:

This consumer’s rebate was held on a small delay. We have issued a check via one day shipping for the full rebate amount of $125.00 and the consumer should receive it shortly.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,