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Johnson Mark LLC

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Reviews Johnson Mark LLC

Johnson Mark LLC Reviews (19)

Complaint: [redacted] I am rejecting this response because: I DID CALL, you couldn't answer my questionSend me via mail then what the amount is I owe still and an address to send you the payment, since I can not pay online! This has taken time out of my job, to deal with the BS that you created by not leaving a message! And by not answering me via email, or mail has prevented me from cooperatingThank you, that is what I want done Sincerely, [redacted]

Once again, our Bank of America PROHIBITS us from communicating with consumers after an account has been recalled from our office Bank of America will be able to provide any information he is requesting We strongly suggest you contact them directly

Our Firm has previously advised Mr [redacted] that our firm no longer represents Bank of America regarding his account and the matter has been closed in our office Unfortunately Bank of America does not provide us with any information as to who is handling an account and they prohibit us from discussing account details with the consumer once an account has been recalled from our office We strongly encourage Mr [redacted] to contact Bank of America directly for any information or questions he has regarding his account

Our client is reviewing this complaint

At your request we are unable to call you work number Our agent has attempted to call you number at 2:mountain time today Our client does not permit us to leave messages or communicate by email

The attached letter will be sent to the consumer today We spoke with the consumer 1/27/2016, she agreed to pmts of $due by the 28th each month At that time the consumer was informed that we do no communicate by email The last payment we received was in Novand was for
less than the full amount When a payment is missed the plan becomes void and you are no longer able to make pmts online Multiple attempts to contact the consumer by phone & by mail, (again we do not communicate by email) We have no record of voice messages, however we did receive an email FebAt that point we determined it was in the best interest of our client to proceed with the garnishment

The consumer expressed concern that we were attempting to collect on a debt that was already paid We received the account in our office 06/02/ We attempted to contact her on 06/07/and again on 06/28/ No messages were left The consumer called our office
06/29/ Since we had no record of her payment she was asked to provide proof of payment, either cancelled check or statement showing the payment She declined We then reached out to our client and they confirmed that they received her payment after her account was sent to our firm for collections Her matter was promptly closed in our office

Whenever we receive a complaint, we conduct an investigation, we remediate as needed, and we respond to the consumer
Mr***’ account was placed with our office by our client on August 14, From placement until now we have attempted to communicate with Mr*** through letters and phone
callsMost of those attempts have been unsuccessfulWe filed suit on the account and judgment was entered on March 27, Since we were unable to contact Mr*** to set up any type of payment or settlement, we proceeded with a garnishmentWe received funds from garnishment in and
On April 22, we were able to speak with Mr*** and were able to set up a payment arrangement on the accountOn November 9, 2015, we received a voicemail from Mr***When we returned Mr***’ call, a gentleman answered and stated that it was not a good time to talk and that there would not be a good time to talkWe have no record of receiving any additional messages from Mr***
We did send a letter to Mr*** in conjunction with each payment from the April payment arrangement to the address listed by the Mr*** on the complaintWe are also sending a response to the consumer in regards to this complaint that provides our most up to date contact informationWe strive to have open and easy communication channels available to discuss account matters and resolve any issues that may arise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I understand that the company is reviewing the complaint and files and will
contact me with the resultsThank you
Sincerely,
*** ***

The consumer has made several complaints regarding our treatment of him in this matter. We do apologize for any inconvenience the consumer has experienced in regards to this matter. The consumer’s first complaint is that we are attempting to collect on a debt that is not his. We have reviewed...

our records and determined that we have correctly identified the consumer. We have sent verification of his debt to him. The consumer has also expressed displeasure in our attempts to call him. We have now put into place measures so that no calls our initiated by our office against him. This does not prevent the consumer from contacting us if he wishes to work out an arrangement with our office. We have also reviewed any and all inbound and outbound calls to the consumer and have determined that our agents acted professionally during these encounters. We welcome any additional feedback that the consumer may have as we strive to treat all professionally and courteously.

The consumer has asked for private information be provided including the account balance and validation of the account in question. It is Johnson Mark LLC’s policy not to disclose such information in a manner that may be viewed by the public or third parties. As such, a letter will be sent to the consumer directly with the account balance and with validation information.

This student loan account was referred to our office
9/11/2015.  On 10/19/2015  our office received a communication from Mr. [redacted] where he stated that the account had discharge through...

Nelnet. We notified our client of the claim and they checked their records. Our client's record did not show that it has been discharged and they indicated the same to our office. If Mr. [redacted] has any documents substantiating his claim they have not been provided to date. We have sent Mr. [redacted] a letter indicating the results of the review and requesting any additional information he may have.

On June 3, 2015 judgment was entered in favor of our
client Capital One Bank (USA), N.A. The judgment included “after accruing costs
expended in the collection of said judgment.” In collecting on this judgment
our client has expended additional garnishment costs which they are entitled...

to
collect. Specifically the costs that were incurred are the Department of
Workforce Services fee of $15.00, the garnishment fee of $50.00, and the
process server fee of $18.00. While my client is entitled to collect these costs, as the remaining balance has been paid the account is now closed.  Please let us know if you have any additional
questions.

We are currently waiting for a response from our client

Complaint: [redacted]
I am rejecting this response because: I DID CALL, you couldn't answer my question. Send me via mail then what the amount is I owe still and an address to send you the payment, since I can not pay online! This has taken time out of my job, to deal with the BS that you created by not leaving a message! And by not answering me via email, or mail has prevented me from cooperating. Thank you, that is what I want done.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. There is no remaining balance stated.2. I would like a validation of the debt so I know where it is from because I forget.3. I feel like I'm just being brushed aside again.Thanks again for your response.
Sincerely,
[redacted]

Our Firm has previously advised Mr. [redacted] that our firm no longer represents Bank of America regarding his account and the matter has been  closed in our office.  Unfortunately Bank of America does not provide us with any information as to who is handling an account and they...

 prohibit us from discussing account details with the consumer once an account has been recalled from our office.  We strongly encourage Mr. [redacted] to contact Bank of America directly for any information or questions he has regarding his account.

Once again, our Bank of America PROHIBITS us from communicating with consumers after an account has been recalled from our office.  Bank of America will be able to provide any information he is requesting.  We strongly suggest you contact them directly.

Complaint: [redacted]
I am rejecting this response because there was important information requested that Johnson Mark LLC could and still can provide by letter: their figure for the remaining balance on the debt, the contact information for Bank of America (phone, email, and postal for this particular matter as there are many Bank of America points of contact) and the Bank of America file or account number. As this matter went to court in Colorado, please also provide the name and contact info for the court and the case #. A printout of all payments on this debt processed by Johnson Mark is also requested, so I can verify the balance calculation. If all of that information is provided via postal mail, this complaint will be resolved successfully once I receive the information.
Sincerely,
[redacted]

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Address: 11778 S Election Rd Ste 240, Draper, Utah, United States, 84020-6808

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www.jmlaw.pro

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Shady, yet now dead: once upon a time this website was reported to be associated with Johnson Mark LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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