Johnson Motors Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

Their response is I should have had the truck checked by a mechanicI have emails from johnson motors where I ask specifically if the truck had any rust issuesTheir response was they would check with their shop, that was where the truck was having a wheel bearing replaced and seeThey then responded by email saying the truck was in great shape with no rust and must have been garaged keptI never saw the paper saying I declined having the truck looked at until I was in the finance office signing the loan agreementThey never told me to have a mechanic look at it, they infact told me the truck was in great shapeI didn't test drive the truck because the gas light was on, the sales lady took it to the gas station and out gas in so I wasn't there then to see the gas spill all over the groundFor them to say the gas tank wasn't leaking is absurdIt had a 2" hole rusted thru the topThat doesn't happen in hours of drivingBottom line is they lied to me knowing I was coming miles to buy a truck and I was trusting them to be honest about the truckThey were not and when I told them about the problems their response was you bought it as is so, sorry but it's yoursIf not for capital one, I'd be stuck with it and it's not safe to be on the roadThe safety inspection that was done only checked the wheels not the frameI would guarantee that when they bought the truck, what they paid for it would reflect that there was rust damage presentI was willing to negotiate something with them, but the body shop told me they wouldn't drive the truck periodThe frame is rusted all the way throughI spent on plane tickets, rental car, gas and travel expensesI missed two days from work. You would think a Chevrolet dealership wouldn't conduct business like thisI also paid a month of insurance, labor to pull the bed and fuel tank, new fuel door, and cleaned pounds of rust off the rear frame before we realized it was all the way thru the metalI was very thorough in my questions about the truck, they lied

[redacted]The Revdex.comDear [redacted]Response to complaint ID [redacted]On January 15 Mr. [redacted] arrived at our dealership to look at, test drive and,if he wanted to purchase the 07 Colorado. Upon arrival he passed on taking a test drive the vehicle, however he did spend about...

20 minutes looking it over. He was told again that the truck was being sold as is, and he could take the vehicle to any local independent garage and have it looked a before signing any paperwork. (See copies enclosed). Because we were having a busy day and his was an out of state transaction Mr [redacted] was waiting for a little over a hour before we could do any paperwork, which he could use to look the truck over even further.It should be noted that before leaving, we filled his tank and the truck sat here for about an hour with no leaks and once he got home to Georgia he removed the bed, took out the fuel lines and cancelled his loan on the truck. (Copy enclosed). He asked about an adjustment to the price which I agreed to if it was reasonable, his estimate was 9300.00. At that point I told him we would just pick up the truck.We sent tow haul recovery company to pick up the truck and then drivers to haul it back to pa, (truck is unable to be driven). It should also be noted that this truck pasted Pa state inspection, 2 months prior from being sold.Thank YouDavid N[redacted]Lower 40 sales manager Johnson Motors

Review: I bought a 2005 [redacted] from Johnson's Motors in September of 2012. I bought an extended 3 year warranty with it. My [redacted] started to jerk when it shifted and it wasn't shifting quite on time, it shifted a little late. So I made sure to take it to Johnson's since I thought the problem was the transmission and I knew the transmission was covered under warranty. I live out towards Pittsburgh so when I called on 5/28/13 I needed to make sure I was able to get in and out that day, and that happened.They told me they found air pockets in the line to the transmission and that flushing it, replacing gasket and filter would fix it.They suggested spark plugs be changed but it wasn't necessary, so I didn't let them do it. They charged me at 355$ and some odd change. I made sure they were confident it would be fixed if I allowed this work, they again said yes. When I was driving the car again later that day, after leaving Johnson's the car was acting up and way worse than before. I called and demanded it be fixed. I talked to other mechanics who said if there were air pockets my car wouldn't even drive! Even a salesman (at Johnsons) agreed I was lied to with that! They gave me a rental car and took mine back. So they called me back today on 5/29/13 and said they just found a sensor that isn't functioning that they didn't see yesterday. They said the warranty would cover the sensor fixing. They said they still saw air pockets today too. Then they said the spark plugs needed changed where as before it was just a suggestion. I told them not to touch my car until I called them back with a yes. I want my money back from yesterday's work since they even said it did not fix it!! They only want to give me $174. They claim what they did needed done, so they refuse a refund. They originally said flushing the transmission would fix it! It did not so I am out almost 400$ for something that did not work! They also called me today to say my car was done! They worked on it without authorization!Desired Settlement: I want all of my $355 and odd change back! Not just $174. I was told the problem would be fixed when they flushed the transmission system, replaced the filter, and replaced the gasket. That was not the case, it acted up worse. There is no reason to give me only a chunk of the money back. Now I need to spend 50$ gas to fill up the rental car to drive up there to get my car and 50$ to fill up my car to get back home. I don't have the gas money to get it until I get paid. They took all my money.

Business

Response:

When the vehicle was checked, the transmission was over filled, which caused it to airiate. The transmission shifts due to pressure on the clutch plates to engage them, and with air bubbles in the system it will cause the vehicle to shudder. We flushed the transmission to get the fluid level to where it should be. When the vehicle came in the next day we determined it needed a mass air flow sensor which was covered under her extended warranty contract with a $100.00 deductible, so we replaced it. We reimbursed the customer $174.00, not the total amount of $355.00 because she would of had a $100.00 deductible for the warranty repair and we felt it was fair to charge her $80.00 to flush the transmission to get the fluid to the right level. As far as not having authorization to fix her vehicle as she stated she demanded we fix her vehicle. And far as for the spark plugs the vehicle has a 100,000 miles on it, and they were a recommendation.

Consumer

Response:

I did not demand my car to be fixed, I specifically said "do not fix my car until I call you back with an ok." Then I got a call an hr later saying my car was done and ready for pick up. The response they had just sent me was exactly the opposite of the first message I had sent. They are just saying this to save their skins. I had 3 people check the Transmission Fluid before I took it into Johnson's, including myself. It was exactly to the level it needed to be. The first day I was at the shop they said the problem was fixed and it wasn't. That's why I came back in the second day. The work they charged me for on the first day had done nothing to fix the problem. There was no air in the line to the transmission like they had told me on day 1. I had spoke to other mechanics who all say if there was air in the line my car would not move at all. So flushing the line was not necessary. My car was not at 100,00 when it had been there. They were going to over charge me for getting the spark plugs done. I know it shouldn't cost what they were asking, as I've had it done on my previous cars before so I did not want them doing it. That was not the problem with my car anyway. I feel I should get the rest of the money back because what I paid for, what they assured me would fix it, had not.

Regards,

Review: Salesman stated the warranty I purchased for roughly $2,000 was for an additional 100,000 miles. Car was purchased with approximately 36,000 miles. At 105,000 vehicle started have serious engine & transmission issues. At this point dealership told me the warranty was up to a toral of 100,000 miles & I was responsible for repairs. This is not what the salesman told me. I expected warranty was good to 136,000 miles or I never would have paid $2,000 for a 64,000 mile warranty.Desired Settlement: Repair vehicle under warranty or refund me the $ paid for the warranty.

Business

Response:

This is in response to ID [redacted], [redacted]. First of all Mr. [redacted] denies even talking about the warranty Mr. [redacted] purchased because these warranties are discused in the Business Office by our Business Managers. The type of warranty Mr. [redacted] purchased is referred to as a Wrap. Basically what that means it simply wraps around the original Manufacturer's Warranty. These types of warranties cannot exceed 100,000 miles period. After speaking with [redacted], who did the paperwork for Mr. [redacted], she stated he would have been well aware his extended warranty would end at 100,000 miles on the odometer of his vehicle. Please see the attached forms Mr. [redacted] signed. Thank you, [redacted]