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Johnson Plumbing Heating & Air, Inc.

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Reviews Johnson Plumbing Heating & Air, Inc.

Johnson Plumbing Heating & Air, Inc. Reviews (1)

After visiting with Ms *** at her home due to a customer complaint on June 8, 1- After looking into the complaint about Ms *** petOur findings and research on cellulose insulation have found that it is more likely for pets to have illness from fiberglass insulation rather
than cellulose insulation due to the fact the cellulose insulation used is recycled paperAfter talking to Ms *** about the likelihood, she had agreedI’m including a pre existing photo taken two weeks before the project was startedMs *** dogs living area surrounded by fiberglass insulationAfter talking to Ms *** and asking for any vet bills, she had told me that she didn’t have anything from them saying anything about insulation being the final factor in the pets passing2- Tools After talking to Ms *** about missing tools, she could not specify what tools were missing from her tool closet locationI had told Ms *** that I would look through our insulation vehicle.Once I took note of our vehicle, we talked after my visit and explained that there were no tools found on our truck that were not stock or out of the ordinary for that vehicle3- Sink repair After visiting Ms *** home she had showed me the sink that was allegedly broken by our employeesI have included a photo of a sink that was in a back room,on a shelf, that was broken and was never installed in her bathroomIf we look at the photo it clearly shows the sink had been in the location for quite some time before the start of the project with our company. 3- Wall repairs We had started the insulation project and the wall that was insulated first was the wall in question kitchen/ bedroom completed on the first dayThe Technician had explained to her that we had to insulate from the inside due to lack of accessibility from the outsideAfter talking to Ms *** on my visit for this complaint she had stated that she had thought that there would be small penetration to install insulation. After asking if she was home during the insulation process, she had said yes she wasThe room wall was completed under customer supervisionIt was explained to customer that we only seal penetrations, not sand and paint wallsI have included before and after photos of the wall that was insulated. 3- Return Phone calls I have been trying to call Ms *** cell phone and not getting throughDue to the lack of cell service where the customer lives Ms *** explained that she only can use her cell phone when she comes to the cityWhen I try to leave a message the recording says, we can’t leave a messageI have stopped several time to Ms *** home to go over everything but she has not been home at that timeSo please find attached photosAlso completion certificate required by NYS EmPower to verify that the work proposed was completed to the homeowner’s satisfaction and home was left in good condition(in this case, the best we could have left it based on existing conditions)

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