Johnson Property Management

Thanks for allowing us to respond to the above listed complaintwe're not actually sure why this individual is upset as nothing was done that was outside the scope of the written, signed rental agreementRental references are a courtesyIt is our company policy to always answer them truthfully and factually regardless of account statusJohnson Property Management take pride in our customer services but as a company policy, we do not allow individuals to be verbally abusive to employeesThank you,Johnson Property Management

To whom it mayconcern -We have reviewed the complain from [redacted] , and are happy to reply.The day notice form that [redacted] signed (attached) when she gave notice to moveindicated that the notice was effective for the end of the calendar monthThis is why ourinspector arrived on the first day of AugustThey thought they had until August 5th, butin reality their lease terminated on /31/as per the lease termination form.On the 1st our inspector called the other tenant on the rental agreement, Blake,who then told him that he had people coming to spray the fleas that they left behind onthe 3rdOur inspector told Blake we would return on the 5th to recover the propertyWhythese residents continued to call our office to go over the same thing as was previouslyarranged is unknown, but the phone calls continued and became more and more hostile,and they were asked not to harass our office staff any further.This complaint was written two days before we even generated their final depositreturn statement, and was obviously written out of anger and frustration which isunfortunateWe apologize if they were frustrated with the answers that were provided byour office staff, but as a company policy we have zero tolerance for harassing behavior.They received their prepaid rent back; and most of their original security depositless non-wear & tear related items [redacted] was very happy with me when Icalled her to confirm her forward mail address and let her know she was getting a largecheck back in the mailIt is unfortunate that shehad already fired off a complaint on theinternet before realizing that everything had worked out for her just like she had wanted itto.Sincerely;Johnson Property Management, LLC

Back in when we closed out this account, we responded to ***'s complaint and provided her with all copies of billing invoices related to this apartment turnoverWe aren't sure why this is coming up again three years laterI've enclosed a copy of her itemization, and response to her concerns
from when we handled this dispute previouslyAnother re-examination of her account indicates that charges are still valid, and unpaid.
We do not use security deposits as any kind of a profit center, and only use the monies collected to pay non-wear & tear related chargesThis account currently belongs to Action Collection service of Boise, and any payment or further communication regarding this account would need to be directed to them

Thanks for allowing us to respond to the above listed complaint. we're not actually sure why this individual is upset as nothing was done that was outside the scope of the written, signed rental agreement. Rental references are a courtesy. It is our company policy to always answer them truthfully...

and factually regardless of account status. Johnson Property Management take pride in our customer services but as a company policy, we do not allow individuals to be verbally abusive to employees. Thank you,Johnson Property Management

To whom it may. concern -We have reviewed the complain from [redacted], and are happy to reply.The 30 day notice form that [redacted] signed (attached) when she gave notice to moveindicated that the notice was effective for the end of the calendar month. This is why ourinspector arrived on the...

first day of August. They thought they had until August 5th, butin reality their lease terminated on 7 /31/16 as per the lease termination form.On the 1st our inspector called the other tenant on the rental agreement, Blake,who then told him that he had people coming to spray the fleas that they left behind onthe 3rd. Our inspector told Blake we would return on the 5th to recover the property. Whythese residents continued to call our office to go over the same thing as was previouslyarranged is unknown, but the phone calls continued and became more and more hostile,and they were asked not to harass our office staff any further.This complaint was written two days before we even generated their final depositreturn statement, and was obviously  written out of anger and frustration which isunfortunate. We apologize if they were frustrated with the answers that were provided byour office staff, but as a company policy we have zero tolerance for harassing behavior.They received their prepaid rent back; and most of their original security depositless non-normal wear & tear related items. [redacted] was very happy with me when Icalled her to confirm her forward mail address and let her know she was getting a largecheck back in the mail. It is unfortunate that she. had already fired off a complaint on theinternet before realizing that everything had worked out for her just like she had wanted itto.Sincerely;Johnson Property Management, LLC

Review: I hired Johnson Property to manage my duplex in Spokane. I live in LA. In 2005 they put my name on Avista Utility Co without my knowledge. The only address they gave Avista was their address. Then they moved and never contacted Avista with a change of address. During that time a tenant left and according to Avista, they tried to send Johnson property the bill. They were unable to because they didn't have a new address and the bill was retuned. This resulted in the utility charges going to me with out me being aware of this. Not only was I being charged without my knowledge, the amount was sent to collection and has damaged my credit.

I just received another call from Avista stating that I was being charged an additional $250 from the other side of the duplex. The same situation occurred there. My name was put on the account with no way of reaching me and me being unaware my name had been placed there. When I complained to [redacted] the owner of Johnson Property, she refused to take any responsibility stating that she never received a bill from Avista and that she was not the one who put my name on the Avista account without a contact address and phone number for me. In addition when I parted ways with Johnson Property, I asked [redacted] to send ALL pertinent Utilities to me. I never received any paperwork for Avista and was under the impression that the tenants took care of those utilities and never dreamed the management co had put my name on the account without my knowledge.Desired Settlement: I hired this company to over see my property as I live in LA. They allowed tenants in who did not pay their rent, they duplicated charges on my statement and they were wreckless in not updated their address with the utility company and they left out extremely pertinent information that now has affected my credit and cost over $600. It is my opinion that they pay this bill and not me!

Business

Response:

I would like to clarify some statements which where made by our past owner. The first statement regarding our address change causing all the issues she experienced is not entirely accurate. We did relocate our business in December of 2011 and all of our mail was correctly forwarded to our new location. The fact that the Complainant terminated our service in April of 2013 and proceeded to either manage her properties herself or moved them to a new company is not something that we are aware of. Typically when our company inherits a property from prior management company, we contact all of the utility service companies and notify them of our position with the property. It is not our duty to notify the utility companies when the property is released from our care to who the new company, owner, or entity is, as that is not a decision that is ours to make. To further illustrate, if we are terminated, our company will package up all of the lease and current tenant information and forward to whomever the owner requests, leaving the new management entity the task to reinstate the new replacement management entity as the new utility contact. It is extremely far out of the scope of our responsibility to make the changes for the new management company, both practically speaking and avoiding increased liability speaking.

Another point I would like to make is that the problem the complainant is having with Avista is not our companies responsibility as Avista will not allow our company or any other entity to open/change an account without owner permission. If you contact Avista, they will reaffirm that it is the owners responsibility to keep the utility current on any changes which affect their ability to service that property.

This is the first time in over 15 years of providing management expertise to the general public that we have had a situation where the owner cites our company as the fault of their failure to communicate with the utility company. We sympathize with our past customer and understand her frustration, but I believe that her unfortunate circumstance was a fault of her own.

Designated Broker, Johnson Property Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I was still under contract with Johnson Property for the 3 months I was being unknowingly charged by Avista Utilities which were in; January, February and March 2013. We ended our contract in April 2013. Because I was unaware I had an account with Avista, they continued to charge me. According to the Supervisor at Avista and their notes, calls were made and bills were sent to Jonson Property without payment. The mail was returned and the phone calls were left unanswered. Furthermore, the tenants paid these utilities, not me. How could this be my responsibility when I was never made aware my name was on this account? According to Avista; the account was set up in my name with the prior address and phone number of Johnson Property. Avista had no way of contacting me and since the contract was with Johnson Property, Avistas protocol is to deal directly with them.

I was shocked to find I had been in collection since August 2013 and wasn't even notified until March 10 2014. To make matters worse, when I asked [redacted] who handled my account all those years to forward ALL pertinent paperwork in April 2013, Avista was not included in that package. When I brought this to the attention of Johnson Property their response was; "we can't pay a bill if we don't get one! Their attitude was cold and they claimed no responsibility what so ever. Avista's response was that Johnson Property is responsible as the contract during that time was with them and not me. Having said that; Avista sent me to collection and not Johnson Property. I feel that neither parties are taking responsibility and instead passing the buck!

I am now waiting for paperwork from Avista, so I will forward that when I receive it along with my contract with Johnson Property.

Regards,

Business

Response:

I believe that we have addressed the complaint and that the complainant was awaiting some type of verifications... Our position still stands that if the tenant is not paying the utilities, the owner is ultimately responsible for those unpaid bills, not the management company or any of their agents . The owner must provide an address to the utility company after our management period is dissolved, or they will get no notices of any type delivered automatically to them concerning their property(s).

thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

dear sirs/madam,

the tenant was released from her lease and her money was returned. This was a situation where we are the property manager, not the owner, and our firm is accountable to the owner for the condition of the property and the tenant for the structure of the tenancy. The owner has the final say of what they want to fix, update, or change, not the management company. The condition of the property was what it was when the tenant previewed it prior to signing a lease which effectively accepts the property in its present condition. The fact that the tenant discovered what she determined to be faults with the property after her move in, is beyond our control. Usually a home that is built 20-60 years ago, will always have faults. She should consider herself lucky that the owner allowed her to be released without any penalties, as this person had accepted the condition and terms by executing a lease, of which would be considered a legally binding contract...

Thank you,

I feel like I need to let people know my experience with this company. I don't have the best credit I am rebuilding after a bankruptcy I have no idea if that came into play because after taking my application money they never contacted me at all after two messages to find out something regarding my application someone called from the office and simply hung up! Worst customer service! I would not recommend have this business represent your listing and would not want to rent from the agency either! Truly have never been treated this way and I am very frustrated!

Review: This is arising out of the same problem as yesterday.

My father called our agent, we were prepared to pay extra costs, equal to the costs of moving - a very substantial amount, even though we are prepared to keep those costs down. That is what we intended to offer.

Our agent did not even follow up on the new offer and did not even call the owner. The agent herself denied the offer on the spot without even getting the full information. - this is after denying us access to the owners contact information. We looked in the tax assessors to attempt to find the owners contact information office but the information is not listed under address and we do not have the time, nor experience to find the owner by legal description of the property.

We believe we are in contract with the agent in which they owe us a right of good faith and fair dealing which includes passing on all new offers to the owner, even if the offer includes a more payment, to not do so, especially if the offer is changed to include higher amounts of money. We have no faith that the entire circumstances have been passed along to the owner nor the opportunity to contact the owners ourselves, which is our legal right.

We are at a loss as to explain the reason that a 3 month extension for more money is being denied outright by the agent without contact by the offer. We could have at the very least, had the opportunity to negotiate, perhaps an even greater amount of money, we will never know. When I called to speak to [redacted] about whether other property was available today, I was told no she was not. I was told the person who answered the phone could give us the information and I asked her to do so. There was nothing available which was even near our price range. I simply was exasperated and frustrated and with frustration but without anger, began to say, "I can't believe I called three times and was not called. . . " I was then cut off abruptly with a statement that the issue is between us and [redacted] and she would not get involved. I understand her reasoning. However, the issue is with us and Johnson property management, not [redacted] and that is indicative of how this has been personalized into a battle between us and herself - rendering out suspicion whether the failure to follow up on any ONE of our messages, is a result of personal animosity - even if justified by either one.

I have had personal animosity between clients whom I am under contract from and I have never once allowed it to get away from my personal duty to them, at least until that obligation was discontinued. This obligation will not be discontinued, cannot be discontinued, until a full accounting of our money held in trust and receipt of any owed to us. That is the legal standard and I am withholding filing a lawsuit, hoping now to simply settle the matter through a third party.Desired Settlement: Therefore, we are now requiring all costs of moving due to the fact this is the amount we would have been willing to pay (through a loan and tax money) had it been conveyed and accepted. It was neither conveyed, nor accepted.

This offer is made again in good faith and in hopes to prevent expensive lawsuits which entail at least up front expense to both parties. Johnson has denied any concern toward legal liability based only on the law applying to rental property and not the duties underlying all contract law and agent law. I will be happy to provide examples of the law.

Business

Response:

Per the owners request, our company terminated the occupancy of the named Complainant. The lease had expired and the owner chose to have the tenancy terminated. We executed such request. The Tennant would not believe that owner wished to have them move and wanted to speak with the owner. We will not under any circumstances release our owners name to said tenants, per the owners request. Do to the instability and apparent inability to understand basic English, my staff person has filed a police report regarding this individual... There are no conspiracy's, secret agendas, or whatever else this individual is dreaming up about how or company is treating them. We are just doing what the owner has requested by utilizing the laws and procedures that this great State of Washington has afforded us.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted],