Johnson RV

Our experience with Johnson RV

We just purchased a new Jayco Terrain 4x4 adventure van. These & the Revel are in demand so there is a looooong lead time. However, our sales rep Rudy kept in touch with updates and was always there to keep us up to date on the progress. When our vehicle arrived he facilitated a thorough walk through. This was not our first van so we were a tad (a lot) over confident. After getting home we continued to text him with questions. He always responded almost immediately to our questions & when they continued set up another private walkthrough & their technical coach & a review by a mechanic to make sure every issue was resolved. Should we ever need a new van, Johnson will be our dealer. But it will be a long time in the future as we LOVE this van.

Janice & Greg

I am so sorry [redacted] that you were not able to see my contact information that is included on the complaint form This is Kevin J [redacted] and I am the General Manager at the Denver store where you purchased the motor home

I am very sorry to hear that *** complaints had not been handled properly I was aware of her complaint, but was told that her issue was being handled out of our corporate store Kate W*** who was the assistant to the owner was handling the complaint I would be very
happy to talk to *** and work towards a resolution to make sure that her experience with our company is a good one If *** would be willing to contact me at *** I would love to have a conversation with her Thanks for your understanding

Complaint: ***
I am rejecting this response because: I do not know who sent the response. There is no name attached. I did try to contact corporate, but did not receive any satisfactory help, and the motor home continues to have issues. I just want a motor home that we can feel safe in and enjoy traveling. It has spent more time in the shop than we have been able to use it
Regards,
*** ***

I am so sorry [redacted] that you were not able to see my contact information that is included on the complaint form.  This is Kevin J[redacted] and I am the General Manager at the Denver store where you purchased the motor home.

Mr. [redacted] has been in touch with the General Manager at the Puyallup location.  The issue was resolved and plates were issued within 5 days.  Mr. [redacted] is happy with how the problem was handled.

Revdex.com:
I have reviewed the response made by the business, and am willing to speak with Mr. J[redacted].  The motor home continues to have issues and I am hoping we can resolve the problem soon.   He can call me during the day next Monday or Tuesday (Oct. 26,27).  My home phone is [redacted] and my cell is [redacted].  Thank you for your help.
Regards,
[redacted]