Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not attempt to bypass anyoneI followed the instructions I was given by the representative whom I spoke with when I called Revdex.comI was instructed to address my complaint to the *** When correspondence comes to me on paper with the [redacted] letter head it has the Commons Circle, Cincinnati, OH on it, so I used that informationI was not aware that the fee should have been paid with the monthly assessment or I would have paid itAs I stated before, I got an invoice for the annual insurance, I got one for the [redacted] feeI checked the coupon book and there was no place that I could add an additional feeConsequently, I assumed that an invoice would be coming since the assessment could be paid over a month periodWhen I pointed this out to the employee I spoke with, and suggested that an extra line could be added to the coupon in the future, she became sarcastic and said they were not going to do that for meHad there been a better coupon design this problem would not have occurredI was not rude to herFor the entire length of the conversation she was condescending, she interrupted, she refused to answer my questions, she did not listen and kept telling me that that was what the records said Her attitude also said, "listen to me and shut up." She displayed extremely poor customer service and listening skillsA person who acts like a dictator has no place in customer serviceThat is what her role was when she answered the phone MsS***, is displaying these traits a part of your office policy?I would like that call to be played back to me She could have put anything in that log to protect herself especially since she knew she did not deliver good courteous serviceEvey additional fee that I have had to pay in the past was done with a couponI have never paid any fees to have my shed's roof repaired This was a new assessmentMsS***, clearer communication is needed.I was neither unpleasant nor abusive Many homeowners complain about the treatment they get from workers in that officeThey will have to deal with the homeowners and they should learn to treat us betterThey are there because of us.I was not angry( I had my [redacted] fee, insurance and assessment fee since December If I had all the information I needed, I would not have to call that office) I called the office for clarification and did not get it The only person I was rude to was the woman who answered the phone when I called backI was hoping to get the rude one, and when I didn't, I sent that message to Joann because I told her that I needed some answers and she hung up on meIf what she did was not rude was not rude, then I am I can't imagine what is.If I was abusive, then I could understand her action, but I was not If I was, and I was not, she did nothing to diffuse the situationEveryone who works in customer service should be trained to do so If Catherine S [redacted] is satisfied to tolerate and defend employees who deliver that type of service, then it says a lot about her and her company I still believe that training needs to done for people at all levels in that company.I believe that a line should be added to the [redacted] fee coupon for additional fees.I have done nothing that needs to be addressed and will not entertain anyone from the board doing so.I would like homeowners to be treated respectfully even if they are delinquent [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi Emily, Thank you for following up with me I have not heard anything from them I am not surprised thoughTheir procedure is to act like bullies They are quick to take legal actions and to dictate what should be done, when it should be done and how it should be done Courtesy seems to elude them[redacted]
This correspondence comes from Management Plus Realty ServiceManagement Plus is the property manager for the homeowners' association with which Mrand Mrs*** *** *** *** have a dispute, The *** Home Owners' Association, IncThe dispute is a rather minor oneThe Board of the ***
has a policy that the lamps in front of each Lot by the street (known as Peak Drive) must be kept illuminated at all times(It is our understanding that the lamps are set to automatically turn off at the same time each night.) However, the ***'s breached this policy by manually disconnecting their lamp from the electric service inside the bounds of their lotWe believe this lamp, as is the case with all such lamps in the ***, are Common AreaWithout a survey having been done, it is possible that the lamp is located on what is "Limited Common Area", which would be for the use of this particular LotHowever, the distinction of Common Area versus Limited Common Area in this instance is irrelevant, since both areas in the *** are subject to the rules and policies adopted by the BoardSince the Board requires these lights to be kept on, that is all that is necessary to resolve this dispute.However, a separate issue is that the ***s are not "customers" of Management Plus Realty ServiceIf they have a disagreement with a policy of the Board of the ***, they should be required to raise that concern with the *** directly, using their established procedureManagement Plus Realty Service has a contract with and responds to The ***, by and through the BoardWe do not have contracts with individual homeownersAS Such, we ask that you advise Ms*** that her complaint is beyond the scope of any obligation of Management Plus Realty ServiceAs such, we trust that this response resolves Ms***'s concerns with regards to her alleged Complaint with the Revdex.comWe respectfully demand that the Complaint be dismissed and removed from all public reference
Please see the attached information where this claim was answered on February 5, 2016. When I was contacted by Revdex.com it was my understanding that they were looking for permission for us to answer this claim on behalf of The Villages of Northgatge, which was arranged by myself with the current Board President. Now this claim has been moved to my company but the answer to the claim that the Revdex.com already has in hand was not. This has just delayed this homeowner from receiving the answer to the original claim. The answer and circumstances of this claim have in no way changed, the answer originally given is still applicable. Katherine S***, Owner
To: Revdex.com
Re: Complaint on [redacted]
[redacted]
Due to being out of...
the office at the time that this complaint was received, I am just gathering all the information on this complaint. I apologize for the later than anticipated response.
Management Plus is the manager for Rosemont [redacted] located in Mason, OH. As such we work under the direct of the Board of Directors for that Association. Their collection policies are set forth by the Association being enforced by my firm.
We show that the homeowner has resided at the reference address since 2012.
In December of 2014 the payment coupon for 2015 was mailed, this is a coupon for payment, not referred to as a bill, so anyone he spoke with would not have referred to it as such. This file is not accessible so I am unable to determine what address that particular piece of mail was sent to. The following late letters were sent to the off site address that was on file. These were never returned undeliverable. Frequently we have homeowners relocate and it is not uncommon to have alternate addresses even for single family homes. Having received the certified back signed and not receiving any of the Associations mail back as undeliverable we did considered it received and the collection policy was followed.
Please see the attached letter regarding the pool key policy. It is not the policy of the Association to disable the pool key for delinquent accounts. It simply states that delinquent accounts will be turned over for collection.
I too do not have explanation as to how the alternate address was added to the system. I also do not have an explanation as to why the mail was never returned if the alternate address was incorrect.
All homeowners are aware that there is an annual assessment and in the future I would encourage [redacted] to contact the office if he does not receive his payment coupon arrive in December of each year as we cannot be responsible for the postal service, even sending it to what is considered the correct address.
We as a company will refund the legal fees this one time, in the future [redacted] should contact the office if he does not receive his year end letter and coupon by mid December.
Attached is a recent inspection report detailing a total of 3 visits to this home regarding the same issue. Being a homeowners association, certain items are the responsibility of the homeowner association to repair and certain items are the unit owner's responsibility to repair.Three visits to this...
home by a professional contractor/home builder have proven to us that the matter is a homeowner responsibility to repair. The owner has disagreed with that: opinion.There will be no further expense or action taken by the homeowner association in the matter as the Board of Directors have been satisfied that this is an owner issue created by a faulty and improperly installed door completed by the owner.The owner has threatened to sue the association over the matter repeatedly which I have invited him to do as we are confident this is not an association matter.Thank you.[redacted]President Management Plus Realty Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi Emily, Thank you for following up with me. I have not heard anything from them. I am not surprised though. Their normal procedure is to act like bullies. They are quick to take legal actions and to dictate what should be done, when it should be done and how it should be done....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not attempt to bypass anyone. I followed the instructions I was given by the representative whom I spoke with when I called Revdex.com. I was instructed to address my complaint to the [redacted]. When correspondence comes to me on paper with the [redacted] letter head it has the 3500 Commons Circle, Cincinnati, OH 45251 on it, so I used that information. I was not aware that the fee should have been paid with the monthly assessment or I would have paid it. As I stated before, I got an invoice for the annual insurance, I got one for the [redacted] fee. I checked the coupon book and there was no place that I could add an additional fee. Consequently, I assumed that an invoice would be coming since the assessment could be paid over a 3 month period. When I pointed this out to the employee I spoke with, and suggested that an extra line could be added to the coupon in the future, she became sarcastic and said they were not going to do that for me. Had there been a better coupon design this problem would not have occurred. I was not rude to her. For the entire length of the conversation she was condescending, she interrupted, she refused to answer my questions, she did not listen and kept telling me that that was what the records said. Her attitude also said, "listen to me and shut up." She displayed extremely poor customer service and listening skills. A person who acts like a dictator has no place in customer service. That is what her role was when she answered the phone. Ms. S[redacted], is displaying these traits a part of your office policy?I would like that call to be played back to me. She could have put anything in that log to protect herself especially since she knew she did not deliver good courteous service. Evey additional fee that I have had to pay in the past was done with a coupon. I have never paid any fees to have my shed's roof repaired. This was a new assessment. Ms. S[redacted], clearer communication is needed.I was neither unpleasant nor abusive. Many homeowners complain about the treatment they get from workers in that office. They will have to deal with the homeowners and they should learn to treat us better. They are there because of us.I was not angry. ( I had my [redacted] fee, insurance and assessment fee since December 2015. If I had all the information I needed, I would not have to call that office) I called the office for clarification and did not get it. The only person I was rude to was the woman who answered the phone when I called back. I was hoping to get the rude one, and when I didn't, I sent that message to Joann because I told her that I needed some answers and she hung up on me. If what she did was not rude was not rude, then I am I can't imagine what is.If I was abusive, then I could understand her action, but I was not. If I was, and I was not, she did nothing to diffuse the situation. Everyone who works in customer service should be trained to do so.
If Catherine S[redacted] is satisfied to tolerate and defend employees who deliver that type of service, then it says a lot about her and her company. I still believe that training needs to done for people at all levels in that company.I believe that a line should be added to the [redacted] fee coupon for additional fees.I have done nothing that needs to be addressed and will not entertain anyone from the board doing so.I would like homeowners to be treated respectfully even if they are delinquent.
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not attempt to bypass anyoneI followed the instructions I was given by the representative whom I spoke with when I called Revdex.comI was instructed to address my complaint to the *** When correspondence comes to me on paper with the [redacted] letter head it has the Commons Circle, Cincinnati, OH on it, so I used that informationI was not aware that the fee should have been paid with the monthly assessment or I would have paid itAs I stated before, I got an invoice for the annual insurance, I got one for the [redacted] feeI checked the coupon book and there was no place that I could add an additional feeConsequently, I assumed that an invoice would be coming since the assessment could be paid over a month periodWhen I pointed this out to the employee I spoke with, and suggested that an extra line could be added to the coupon in the future, she became sarcastic and said they were not going to do that for meHad there been a better coupon design this problem would not have occurredI was not rude to herFor the entire length of the conversation she was condescending, she interrupted, she refused to answer my questions, she did not listen and kept telling me that that was what the records said Her attitude also said, "listen to me and shut up." She displayed extremely poor customer service and listening skillsA person who acts like a dictator has no place in customer serviceThat is what her role was when she answered the phone MsS***, is displaying these traits a part of your office policy?I would like that call to be played back to me She could have put anything in that log to protect herself especially since she knew she did not deliver good courteous serviceEvey additional fee that I have had to pay in the past was done with a couponI have never paid any fees to have my shed's roof repaired This was a new assessmentMsS***, clearer communication is needed.I was neither unpleasant nor abusive Many homeowners complain about the treatment they get from workers in that officeThey will have to deal with the homeowners and they should learn to treat us betterThey are there because of us.I was not angry( I had my [redacted] fee, insurance and assessment fee since December If I had all the information I needed, I would not have to call that office) I called the office for clarification and did not get it The only person I was rude to was the woman who answered the phone when I called backI was hoping to get the rude one, and when I didn't, I sent that message to Joann because I told her that I needed some answers and she hung up on meIf what she did was not rude was not rude, then I am I can't imagine what is.If I was abusive, then I could understand her action, but I was not If I was, and I was not, she did nothing to diffuse the situationEveryone who works in customer service should be trained to do so If Catherine S [redacted] is satisfied to tolerate and defend employees who deliver that type of service, then it says a lot about her and her company I still believe that training needs to done for people at all levels in that company.I believe that a line should be added to the [redacted] fee coupon for additional fees.I have done nothing that needs to be addressed and will not entertain anyone from the board doing so.I would like homeowners to be treated respectfully even if they are delinquent [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi Emily, Thank you for following up with me I have not heard anything from them I am not surprised thoughTheir procedure is to act like bullies They are quick to take legal actions and to dictate what should be done, when it should be done and how it should be done Courtesy seems to elude them[redacted]
This correspondence comes from Management Plus Realty ServiceManagement Plus is the property manager for the homeowners' association with which Mrand Mrs*** *** *** *** have a dispute, The *** Home Owners' Association, IncThe dispute is a rather minor oneThe Board of the ***
has a policy that the lamps in front of each Lot by the street (known as Peak Drive) must be kept illuminated at all times(It is our understanding that the lamps are set to automatically turn off at the same time each night.) However, the ***'s breached this policy by manually disconnecting their lamp from the electric service inside the bounds of their lotWe believe this lamp, as is the case with all such lamps in the ***, are Common AreaWithout a survey having been done, it is possible that the lamp is located on what is "Limited Common Area", which would be for the use of this particular LotHowever, the distinction of Common Area versus Limited Common Area in this instance is irrelevant, since both areas in the *** are subject to the rules and policies adopted by the BoardSince the Board requires these lights to be kept on, that is all that is necessary to resolve this dispute.However, a separate issue is that the ***s are not "customers" of Management Plus Realty ServiceIf they have a disagreement with a policy of the Board of the ***, they should be required to raise that concern with the *** directly, using their established procedureManagement Plus Realty Service has a contract with and responds to The ***, by and through the BoardWe do not have contracts with individual homeownersAS Such, we ask that you advise Ms*** that her complaint is beyond the scope of any obligation of Management Plus Realty ServiceAs such, we trust that this response resolves Ms***'s concerns with regards to her alleged Complaint with the Revdex.comWe respectfully demand that the Complaint be dismissed and removed from all public reference
Please see the attached information where this claim was answered on February 5, 2016. When I was contacted by Revdex.com it was my understanding that they were looking for permission for us to answer this claim on behalf of The Villages of Northgatge, which was arranged by myself with the current Board President. Now this claim has been moved to my company but the answer to the claim that the Revdex.com already has in hand was not. This has just delayed this homeowner from receiving the answer to the original claim. The answer and circumstances of this claim have in no way changed, the answer originally given is still applicable. Katherine S***, Owner
To: Revdex.com
Re: Complaint on [redacted]
[redacted]
Due to being out of...
the office at the time that this complaint was received, I am just gathering all the information on this complaint. I apologize for the later than anticipated response.
Management Plus is the manager for Rosemont [redacted] located in Mason, OH. As such we work under the direct of the Board of Directors for that Association. Their collection policies are set forth by the Association being enforced by my firm.
We show that the homeowner has resided at the reference address since 2012.
In December of 2014 the payment coupon for 2015 was mailed, this is a coupon for payment, not referred to as a bill, so anyone he spoke with would not have referred to it as such. This file is not accessible so I am unable to determine what address that particular piece of mail was sent to. The following late letters were sent to the off site address that was on file. These were never returned undeliverable. Frequently we have homeowners relocate and it is not uncommon to have alternate addresses even for single family homes. Having received the certified back signed and not receiving any of the Associations mail back as undeliverable we did considered it received and the collection policy was followed.
Please see the attached letter regarding the pool key policy. It is not the policy of the Association to disable the pool key for delinquent accounts. It simply states that delinquent accounts will be turned over for collection.
I too do not have explanation as to how the alternate address was added to the system. I also do not have an explanation as to why the mail was never returned if the alternate address was incorrect.
All homeowners are aware that there is an annual assessment and in the future I would encourage [redacted] to contact the office if he does not receive his payment coupon arrive in December of each year as we cannot be responsible for the postal service, even sending it to what is considered the correct address.
We as a company will refund the legal fees this one time, in the future [redacted] should contact the office if he does not receive his year end letter and coupon by mid December.
Katherine P. S[redacted], owner
Attached is a recent inspection report detailing a total of 3 visits to this home regarding the same issue. Being a homeowners association, certain items are the responsibility of the homeowner association to repair and certain items are the unit owner's responsibility to repair.Three visits to this...
home by a professional contractor/home builder have proven to us that the matter is a homeowner responsibility to repair. The owner has disagreed with that: opinion.There will be no further expense or action taken by the homeowner association in the matter as the Board of Directors have been satisfied that this is an owner issue created by a faulty and improperly installed door completed by the owner.The owner has threatened to sue the association over the matter repeatedly which I have invited him to do as we are confident this is not an association matter.Thank you.[redacted]President Management Plus Realty Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi Emily, Thank you for following up with me. I have not heard anything from them. I am not surprised though. Their normal procedure is to act like bullies. They are quick to take legal actions and to dictate what should be done, when it should be done and how it should be done....
Courtesy seems to elude them.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not attempt to bypass anyone. I followed the instructions I was given by the representative whom I spoke with when I called Revdex.com. I was instructed to address my complaint to the [redacted]. When correspondence comes to me on paper with the [redacted] letter head it has the 3500 Commons Circle, Cincinnati, OH 45251 on it, so I used that information. I was not aware that the fee should have been paid with the monthly assessment or I would have paid it. As I stated before, I got an invoice for the annual insurance, I got one for the [redacted] fee. I checked the coupon book and there was no place that I could add an additional fee. Consequently, I assumed that an invoice would be coming since the assessment could be paid over a 3 month period. When I pointed this out to the employee I spoke with, and suggested that an extra line could be added to the coupon in the future, she became sarcastic and said they were not going to do that for me. Had there been a better coupon design this problem would not have occurred. I was not rude to her. For the entire length of the conversation she was condescending, she interrupted, she refused to answer my questions, she did not listen and kept telling me that that was what the records said. Her attitude also said, "listen to me and shut up." She displayed extremely poor customer service and listening skills. A person who acts like a dictator has no place in customer service. That is what her role was when she answered the phone. Ms. S[redacted], is displaying these traits a part of your office policy?I would like that call to be played back to me. She could have put anything in that log to protect herself especially since she knew she did not deliver good courteous service. Evey additional fee that I have had to pay in the past was done with a coupon. I have never paid any fees to have my shed's roof repaired. This was a new assessment. Ms. S[redacted], clearer communication is needed.I was neither unpleasant nor abusive. Many homeowners complain about the treatment they get from workers in that office. They will have to deal with the homeowners and they should learn to treat us better. They are there because of us.I was not angry. ( I had my [redacted] fee, insurance and assessment fee since December 2015. If I had all the information I needed, I would not have to call that office) I called the office for clarification and did not get it. The only person I was rude to was the woman who answered the phone when I called back. I was hoping to get the rude one, and when I didn't, I sent that message to Joann because I told her that I needed some answers and she hung up on me. If what she did was not rude was not rude, then I am I can't imagine what is.If I was abusive, then I could understand her action, but I was not. If I was, and I was not, she did nothing to diffuse the situation. Everyone who works in customer service should be trained to do so.
If Catherine S[redacted] is satisfied to tolerate and defend employees who deliver that type of service, then it says a lot about her and her company. I still believe that training needs to done for people at all levels in that company.I believe that a line should be added to the [redacted] fee coupon for additional fees.I have done nothing that needs to be addressed and will not entertain anyone from the board doing so.I would like homeowners to be treated respectfully even if they are delinquent.
[redacted]