Johnson Subaru of Cary

I purchased my car off the Johnson Subaru showroom floor and it consumes so much oil that the emergency oil light in the dash comes on between every oil change and has since it was new.
My wife and kids have been stuck on the side of the highway with the oil light
on fearing that driving any further would result in catastrophic engine failure
due to low engine oil levels. The car was not engineered to use this much oil
during ordinary driving conditions and Subaru and Johnson Subaru are simply
passing along the future costs of engine repairs to consumers by holding
steadfast to their claims that the oil consumption I and many others are
experiencing is "normal."

I purchased the car on September 15, 2013 and 4 days later (September 19, 2013) Subaru issued TSB Number 02-143-13R which has since been revised with additional recommendations for repairs. The TSB acknowledges an issue with oil consumption in the 2.5L FB engine which is in my vehicle. The repair protocols outlined in the TSB were obviously not the result of a 4 day investigation into the problem.
The problem existed for many months in the 2013 model year Legacy I own, and the same problem has existed for years in previous Forester models. There is a
problem in either the quality control or in design which is a
manufacturing defect and the TSB states the fix is extensive, which translates
into "expensive" and Subaru is more than happy to pass that expense along to me by holding fast to false statements that the oil consumption I'm experiencing is
"normal."
I feel like the car and reputation of Subaru quality has been misrepresented...I'd go so far as to say I have been lied to. Further, I am getting the run around from
Johnson Subaru and obviously customer service is not a priority because they
could care less. The Service Manager called me twice, once asking
me if I'd like a new engine put in my car, to which I replied, "yes." He said
he'd be happy to do that if he could find a way for Subaru to pay for it. I
asked him to get back to me by the end of the week with an update and I never
heard back from him again.
I am completely dissatisfied with my vehicle and the response from
Subaru and Johnson Subaru. There is nothing normal about the oil consumption I am experiencing and the issued TSB tells me that Subaru recognizes there to be a manufacturing defect for which they are unwilling to take any responsibility due to the expensive nature of repairs. I have been contacted by the attorney's
leading the class action lawsuit against Subaru for this exact problem, but at
this time, do not wish to extend the hassles and frustration I have already
experienced. While I like driving the car, Subaru has already missed the mark
with me due to their inability to come clean and make the necessary repairs -
it's dishonest and I'm tired of the hassle. The car has lost value due to the
known oil consumption issues (TSB) which will show up in a CARFAX if I try to
sell the vehicle. It would also be unethical for me to sell the vehicle without
disclosing the problem to the purchaser. I will not do to another consumer what
Subaru has done to me...it's just wrong! I want Subaru and Johnson Subaru to own up to the problem and make it right by buying back my vehicle at a fair market value. I'll continue to update this review so consumers know the outcome.

I purchased my car off the Johnson Subaru showroom floor and it consumes so much oil that the emergency oil light in the dash comes on between every oil change and has since it was new.
My wife and kids have been stuck on the side of the highway with the oil light
on fearing that driving any further would result in catastrophic engine failure
due to low engine oil levels. The car was not engineered to use this much oil
during ordinary driving conditions and Subaru and Johnson Subaru are simply
passing along the future costs of engine repairs to consumers by holding
steadfast to their claims that the oil consumption I and many others are
experiencing is "normal."
I purchased the car on September 15, 2013 and 4 days later (September 19, 2013) Subaru issued TSB Number 02-143-13R which has since been revised with additional recommendations for repairs. The TSB acknowledges an issue with oil consumption in the 2.5L FB engine which is in my vehicle. The repair protocols outlined in the TSB were obviously not the result of a 4 day investigation into the problem.
The problem existed for many months in the 2013 model year Legacy I own, and the same problem has existed for years in previous Forester models. There is a
problem in either the quality control or in design which is a
manufacturing defect and the TSB states the fix is extensive, which translates
into "expensive" and Subaru is more than happy to pass that expense along to me by holding fast to false statements that the oil consumption I'm experiencing is
"normal." I feel like the car and reputation of Subaru quality has been misrepresented...I'd go so far as to say I have been lied to. Further, I am getting the run around from
Johnson Subaru and obviously customer service is not a priority because they
could care less. The Service Manager called me twice, once asking
me if I'd like a new engine put in my car, to which I replied, "yes." He said
he'd be happy to do that if he could find a way for Subaru to pay for it. I
asked him to get back to me by the end of the week with an update and I never
heard back from him again. I am completely dissatisfied with my vehicle and the response from
Subaru and Johnson Subaru. There is nothing normal about the oil consumption I am experiencing and the issued TSB tells me that Subaru recognizes there to be a manufacturing defect for which they are unwilling to take any responsibility due to the expensive nature of repairs. I have been contacted by the attorney's
leading the class action lawsuit against Subaru for this exact problem, but at
this time, do not wish to extend the hassles and frustration I have already
experienced. While I like driving the car, Subaru has already missed the mark
with me due to their inability to come clean and make the necessary repairs -
it's dishonest and I'm tired of the hassle. The car has lost value due to the
known oil consumption issues (TSB) which will show up in a CARFAX if I try to
sell the vehicle. It would also be unethical for me to sell the vehicle without
disclosing the problem to the purchaser. I will not do to another consumer what
Subaru has done to me...it's just wrong! I want Subaru and Johnson Subaru to own up to the problem and make it right by buying back my vehicle at a fair market value. I'll continue to update this review so consumers know the outcome.","neg-1