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Johnson Tractor Reviews (11)

Dear Revdex.com Representative, [redacted] placed an order with us on April 14, for a lift kit [redacted] s lift kits are drop shipped from the manufacturer for their distributors, of which we are one Normally, these kits are in stock and shipped directly to our customers from [redacted] s in a matter of to hours However, when Mr [redacted] ’s order was sent over, we were informed that the manufacturer was out of stock We started communicating with the manufacturer on a daily basis regarding the anticipated ship date of this kit They are reluctant to give us a firm date as they are never 100% certain when all parts will be in The best they could do was give us an approximate ship date and then we both hope for the bestConsequently, when we communicated with Mr [redacted] , we gave him the approximate ship date believing that it would be so And according to our live chat log and email account, we were in communication with Mr [redacted] almost on a daily basis For unknown reasons and circumstances completely out of our control, the manufacturer had to push back their ship date estimates or times The lift kit ended up shipping on May 1st (weeks after ordering) and was delivered on May 5th Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The vendor made statements in their response as follows: The conversation I had regarding the sufficient amount of rear lift to equalize the front and back, as per the stated recommendations for front lift, were directly with the MANUFACTURER A gentleman named [redacted] to be exact He explained that in order to obtain a sufficient amount of lift for my truck to sit level as per stated kit recommendations, I would need BOTH the newer style, larger block AND the add-a-leaf that I did not receive This is important to point out as prior to this fiasco, I had no idea that there was a 'new' block and an 'old' block or that I would not be receiving the exact items listed in the pictures and descriptions BOTTOM LINE, it clearly states that BLOCKS and ADD A LEAF's are included I was under the outlandish assumption that I would actually get what is advertised and I paid for - a block and a leaf spring that would provide a sufficient amount of lift for my truck to sit level at the kits recommended settings (sarcasm)The point here is that what was itemized in the descriptions and all other representations is NOT what I received (I have attached proof of these representations lifted straight from the vendors web site as I type this message) It's absurd to think that a consumer should have to accept a factory change that they not made aware of in any way prior to, or after purchase, and have to determine on their own that kit components were insufficient in either the 'old' or 'new' configuration Bottom line, both a sufficient block and leaf spring should be included in this kit as per virtually all other competitive options from other manufacturers This is an extremely misleading business practice and it needs to be corrected Just include a 6" block (NOT a 4.5" block) and an add-a-leaf and the kit would be complete "On repeated occasions, we explained that to the customer and while it would make no functional difference, per his original request even offered to exchange the new taller block for the older block and add-a-leaf kit as pictured." This statement is completely inaccurate It DOES make a dramatic functional difference (unless you think the rear of a truck sitting 2" lower than the front is normal) I also NEVER received an offer to exchange any lift components This is an outright lie and I have all email communications I would like to see written proof of this offer "In short, the customer insisted that he should receive exactly what was in the picture, we offered to comply and he refused our offer." "The customer refused to accept our offer." Completely false I never received any such offer(s) “Runaround”? TRUE I have received NO offers of any type of resolution from either the vendor or the manufacturer beyond the manufacturers response to "go and buy an add-a-leaf" Well I DID buy one I just didn't get it! “Consumer stuck in the middle”? The vendor and manufacturer passing me around like a hot potato isn't being stuck in the middle? Our unwillingness to “honor what should have been included in the kit”? TRUENo reasonable person can look at the attachments and tell me that I received what I paid for I purchased a STANDARD kit Regards, [redacted]

Mr [redacted] has returned his merchandise and his account has been credited in full We understand the complaint by the customer, however, our website does list the procedure required for installation We have sold hundreds of these lowering shackles and this is our first complaint on this product

Based on initial phone conversations with ***, we had misgivings about setting up Ace Motorsports as a dealer and truly should have trusted our instinctsWithout posting a blow-by-blow rebuttal to his Revdex.com claim, rest assured, it is loaded with falsehoods and totally misrepresents the chain of events [redacted] was treated with nothing but courtesy and respect each and every time we spoke, always told the truth and we did everything possible to help him get the parts he needed He simply wanted something to happen that couldn't happen on his time frame and he apparently thought that a verbal tirade and a twisting of events might change things for the betterAfter taking a high degree of abuse, we enthusiastically cancelled his order and refunded his money.In his complaint, [redacted] asked for a refund and an apologyBefore his Revdex.com filing, [redacted] had already apologized several times for any possible misunderstandings (we overheard them all) and we did refund his moneyIn terms of complaint resolution, we have done what [redacted] asked for and I can’t imagine why he or the Revdex.com will consider this case to be unresolvedIf there is anything else we need to do, please contact me directly at ###-###-####

Mr* ***:
"">
I recently was made aware of your complaint regarding the return of your $deposit placed on a used tractor. I have instructed our Janesville office to return your money. You should see a check within the week. I have an address of EBerkshire Lane, Waupaca, WI 54981. Is this correct?
We often have people wishing for us to “hold’ items for them resulting in lost sales opportunities. In this case, however we should have returned your money promptly. My apologies.
Johnson Tractor
608-756-(office)
608-295-(cell)

Customer's response is filled with absolute false-hoods, my guess meant to mislead and confuse Revdex.com. We despise rewarding bad behavior but at the same time, do not want a tarnished record with Revdex.com.
Is the customer demanding specifically a free pair of add-a-leafs? If we send him the free parts, will Revdex.com clearly consider this matter resolved? I am willing to send the customer free parts only if our record will show this matter to be "resolved". Please let me know if this is the case. If it's left to the customer to decide whether or not we have fulfilled his wishes once the free parts are sent, we are in a most uncomfortable position
Thanks in advance
-***

Customer knowingly left out important facts.
The factory did make a change to the lift kit but the change DOES NOT affect the degree of lift to the rear of his truck.   The kit used to include a smaller lift block
and a pair of add-a-leafs to achieve a certain amount...

of lift.  Now the kit includes just a taller block that achieves precisely the same amount of lift.   On repeated occasions, we explained
that to the customer and while it would make no functional difference, per his original request  even offered to exchange the new taller block for the older block and add-a-leaf kit as pictured. 
The customer refused to accept our offer. He wants to keep the new taller blocks AND receive add-a-leafs at no charge.  That’s simply not a fair option.     
In short, the customer insisted that he should receive exactly what was in the picture, we offered to comply and he refused our offer. 
“Runaround”?  Absolutely false.   
“Consumer stuck in the middle”?  Absolutely false.     
Our unwillingness to “honor what should have been included in the kit”?  Absolutely false.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vendor made false statements in their response as follows:
The conversation I had regarding the sufficient amount of rear lift to equalize the front and back, as per the stated recommendations for front lift, were directly with the MANUFACTURER.  A gentleman named [redacted] to be exact.  He explained that in order to obtain a sufficient amount of lift for my truck to sit level as per stated kit recommendations, I would need BOTH the newer style, larger block AND the add-a-leaf that I did not receive.  This is important to point out as prior to this fiasco, I had no idea that there was a 'new' block and an 'old' block or that I would not be receiving the exact items listed in the pictures and descriptions.  BOTTOM LINE, it clearly states that BLOCKS and ADD A LEAF's are included.  I was under the outlandish assumption that I would actually get what is advertised and I paid for - a block and a leaf spring that would provide a sufficient amount of lift for my truck to sit level at the kits recommended settings (sarcasm). The point here is that what was itemized in the descriptions and all other representations is NOT what I received (I have attached proof of these representations lifted straight from the vendors web site as I type this message).  It's absurd to think that a consumer should have to accept a factory change that they not made aware of in any way prior to, or after purchase, and have to determine on their own that kit components were insufficient in either the 'old' or 'new' configuration.  Bottom line, both a sufficient block and leaf spring should be included in this kit as per virtually all other competitive options from other manufacturers.  This is an extremely misleading business practice and it needs to be corrected.  Just include a 6" block (NOT a 4.5" block) and an add-a-leaf and the kit would be complete.
 "On repeated occasions, we explained that to the customer and while it would make no functional difference, per his original request  even offered to exchange the new taller block for the older block and add-a-leaf kit as pictured."  This statement is completely inaccurate.  It DOES make a dramatic functional difference (unless you think the rear of a truck sitting 2" lower than the front is normal).  I also NEVER received an offer to exchange any lift components.  This is an outright lie and I have all email communications.  I would like to see written proof of this offer.   
"In short, the customer insisted that he should receive exactly what was in the picture, we offered to comply and he refused our offer."  "The customer refused to accept our offer."  Completely false.  I never received any such offer(s).
 
“Runaround”?  TRUE I have received NO offers of any type of resolution from either the vendor or the manufacturer beyond the manufacturers response to "go and buy an add-a-leaf".  Well I DID buy one I just didn't get it!
“Consumer stuck in the middle”?  The vendor and manufacturer passing me around like a hot potato isn't being stuck in the middle?  
Our unwillingness to “honor what should have been included in the kit”?  TRUE. No reasonable person can look at the attachments and tell me that I received what I paid for.  I purchased a STANDARD kit.  
Regards,
[redacted]

Mr. [redacted] has returned his merchandise and his account has been credited in full.  We understand the complaint by the customer, however, our website does list the procedure required for installation.  We have sold hundreds of these lowering shackles and this is our first...

complaint on this product.

Based on initial phone conversations with [redacted], we had misgivings about setting up Ace Motorsports as a dealer and truly should have trusted our instincts. Without posting a blow-by-blow rebuttal to his Revdex.com claim, rest assured, it is loaded with falsehoods and totally misrepresents...

the chain of events. [redacted] was treated with nothing but courtesy and respect each and every time we spoke, always told the truth and we did everything possible to help him get the parts he needed.  He simply wanted something to happen that couldn't happen on his time frame and he apparently thought that a verbal tirade and a twisting of events might change things for the better. After taking a high degree of abuse, we enthusiastically cancelled his order and refunded his money.In his complaint, [redacted] asked for a refund and an apology. Before his Revdex.com filing, [redacted] had already apologized several times for any possible misunderstandings (we overheard them all) and we did refund his money. In terms of complaint resolution, we have done what [redacted] asked for and I can’t imagine why he or the Revdex.com will consider this case to be unresolved. If there is anything else we need to do, please contact me directly at ###-###-####.

Dear Revdex.com Representative,[redacted] placed an order with us on April 14, 2014 for a lift kit.  [redacted]s lift kits are drop shipped from the manufacturer for their distributors, of which we are one.  Normally, these kits are in stock and shipped directly to our customers from...

[redacted]s in a matter of 48 to 36 hours.  However, when Mr. [redacted]’s order was sent over, we were informed that the manufacturer was out of stock.   We started communicating with the manufacturer on a daily basis regarding the anticipated ship date of this kit.  They are reluctant to give us a firm date as they are never 100% certain when all parts will be in.  The best they could do was give us an approximate ship date and then we both hope for the best. Consequently, when we communicated with Mr. [redacted], we gave him the approximate ship date believing that it would be so.  And according to our live chat log and email account, we were in communication with Mr. [redacted] almost on a daily basis.  For unknown reasons and circumstances completely out of our control, the manufacturer had to push back their ship date estimates 2 or 3 times.  The lift kit ended up shipping on May 1st (2 weeks after ordering) and was delivered on May 5th.  Sincerely,[redacted]

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