To Whom it May Concern; Mr [redacted] called our shop on Friday April 8th as well as today April 11, On Friday he commented that we had "busted wires on the oxygen sensor and distributer, the oil pan was missing a bolt, the valve covers were filthy, it was filthy all over""Looks like a wrench was never taken to the exhaust manifolds they are filthy'The engine was "definately not cleaned up at all and it heated up and had an antifreeze leakWe told him to bring it up and we would see what was going onHe refusedToday he said we broke an accessory bracket but still won't bring it to our shop Mr [redacted] had told us this vehicle had been sitting at least months and that he had just purchased itHe provided many accessories which we installed at no chargeWe made Mr [redacted] aware he has a transmission problem (no 3rd gear or overdrive) as well as with the shifter, so we could not test drive it, but it ran fine in the shopWe also made him aware that it may need a crankshaft position sensor and the odometer was not working when he picked up the car on March 14.(written on his invoice.) We do not understand why Mr [redacted] does not want to bring it to us, to address the issues he statedWe did reiterate that we do not do car restorations and we use the original accessories which come on the carWe have not seen the vehicle since March 14, We will gladly honor our warranty (he was given a copy) but the vehicle needs to be brought back to usSincerely;Stephanie G***Pilot Engines, Inc
To Whom it May Concern; Mr*** called our shop on Friday April 8th as well as today April 11, On Friday he commented that we had "busted wires on the oxygen sensor and distributer, the oil pan was missing a bolt, the valve covers were filthy, it was
filthy all over""Looks like a wrench was never taken to the exhaust manifolds they are filthy'The engine was "definately not cleaned up at all and it heated up and had an antifreeze leakWe told him to bring it up and we would see what was going onHe refusedToday he said we broke an accessory bracket but still won't bring it to our shop Mr *** had told us this vehicle had been sitting at least months and that he had just purchased itHe provided many accessories which we installed at no chargeWe made Mr. *** aware he has a transmission problem (no 3rd gear or overdrive) as well as with the shifter, so we could not test drive it, but it ran fine in the shopWe also made him aware that it may need a crankshaft position sensor and the odometer was not working when he picked up the car on March 14.(written on his invoice.) We do not understand why Mr *** does not want to bring it to us, to address the issues he statedWe did reiterate that we do not do car restorations and we use the original accessories which come on the carWe have not seen the vehicle since March 14, We will gladly honor our warranty (he was given a copy) but the vehicle needs to be brought back to usSincerely;Stephanie G***Pilot Engines, Inc
Had my engine in my chevy srebuilt and installed by them-picked up yesterday.Was originally quoted $price turn key.Picked up the truck yesterday and was charged $because they had to replace the clutch slave cylinder,timing cover, and motor mountsI understand parts sometimes can't be re used, but a timing cover and motor mounts should be figured in to an engine replacementI feel the slave cylinder was probably broken by them, thus the replacementThe main issue I have I am going to have to replace the clutch master cylinder now(clutch system was working fine when I took it in) and there was an almost $difference in price with no contact from them prior to pick up
To Whom it May Concern; Mr [redacted] called our shop on Friday April 8th as well as today April 11, On Friday he commented that we had "busted wires on the oxygen sensor and distributer, the oil pan was missing a bolt, the valve covers were filthy, it was filthy all over""Looks like a wrench was never taken to the exhaust manifolds they are filthy'The engine was "definately not cleaned up at all and it heated up and had an antifreeze leakWe told him to bring it up and we would see what was going onHe refusedToday he said we broke an accessory bracket but still won't bring it to our shop Mr [redacted] had told us this vehicle had been sitting at least months and that he had just purchased itHe provided many accessories which we installed at no chargeWe made Mr [redacted] aware he has a transmission problem (no 3rd gear or overdrive) as well as with the shifter, so we could not test drive it, but it ran fine in the shopWe also made him aware that it may need a crankshaft position sensor and the odometer was not working when he picked up the car on March 14.(written on his invoice.) We do not understand why Mr [redacted] does not want to bring it to us, to address the issues he statedWe did reiterate that we do not do car restorations and we use the original accessories which come on the carWe have not seen the vehicle since March 14, We will gladly honor our warranty (he was given a copy) but the vehicle needs to be brought back to usSincerely;Stephanie G***Pilot Engines, Inc
To Whom it May Concern; Mr*** called our shop on Friday April 8th as well as today April 11, On Friday he commented that we had "busted wires on the oxygen sensor and distributer, the oil pan was missing a bolt, the valve covers were filthy, it was
filthy all over""Looks like a wrench was never taken to the exhaust manifolds they are filthy'The engine was "definately not cleaned up at all and it heated up and had an antifreeze leakWe told him to bring it up and we would see what was going onHe refusedToday he said we broke an accessory bracket but still won't bring it to our shop Mr *** had told us this vehicle had been sitting at least months and that he had just purchased itHe provided many accessories which we installed at no chargeWe made Mr. *** aware he has a transmission problem (no 3rd gear or overdrive) as well as with the shifter, so we could not test drive it, but it ran fine in the shopWe also made him aware that it may need a crankshaft position sensor and the odometer was not working when he picked up the car on March 14.(written on his invoice.) We do not understand why Mr *** does not want to bring it to us, to address the issues he statedWe did reiterate that we do not do car restorations and we use the original accessories which come on the carWe have not seen the vehicle since March 14, We will gladly honor our warranty (he was given a copy) but the vehicle needs to be brought back to usSincerely;Stephanie G***Pilot Engines, Inc
Had my engine in my chevy srebuilt and installed by them-picked up yesterday.Was originally quoted $price turn key.Picked up the truck yesterday and was charged $because they had to replace the clutch slave cylinder,timing cover, and motor mountsI understand parts sometimes can't be re used, but a timing cover and motor mounts should be figured in to an engine replacementI feel the slave cylinder was probably broken by them, thus the replacementThe main issue I have I am going to have to replace the clutch master cylinder now(clutch system was working fine when I took it in) and there was an almost $difference in price with no contact from them prior to pick up