Johnson's Home Furnishings & Gift Gallery

inline ! The customer e-mailed us in mid October with concerns about trouble with his sofa fabric in one cornerWe scheduled a time at their convenience to come to their houseWhen my husband went to the house to inspect and take pictures there was a dog bed and the customer defensively said they have a dog but it is crated when they aren’t homeMy husband said that we had to take pictures and send to ***He never said that he had never seen anything like itHe said if it was defective fabric it usually is in more than one spotWe forwarded the pictures on Oct 28, [redacted] said they had never had one complaint about this fabric but we’re willing to take a lookThey had two matching sofas and we were told that the fabric was discontinued so it was impossible to repair just the back cushionWe sent the sofa back in mid November and the fabric committee determined that the damage is not due to defect in the fabricIt is localized abrasion as a root cause, whether their pet contributed would be something they would know more than usBut there was pet evidence on the sofa and that is a probable contributorBecause, there wasn’t any fabric to do the repairTo expedite and correct this problem they were told they would have to reselect fabric to do both sofas..I e-mailed him on November 11,at 12:letting him know that they would have to reselectIn regards to fabric protection you must have a cause and a dateWhen he called them he didn’t give a cause that is why it was deniedIf they would have covered that sofa they wouldn’t have covered the matching oneWe agreed that we would cover the cost on one and he would cover the other oneAs evidenced by e-mail November 21,2:pmfrom the customerHis conversation sofa had been at [redacted] for well over a week and had been stripped ready for fabric choiceThe fabric choice was sent to me by customer e-mail on November 18, 9:am from customerThe customer said he told me the fabric had to be returned when he gave me the reselection fabricThat is Not TRUE or rather factual evidenced by his e-mail November 21, at 5:which is a Friday night after [redacted] Brothers closed for weekendI forwarded his request on an e-mail on Friday night November 21, at 6:Again they were closed alreadyWe have truly felt we were trying to resolve this problem in an equitable way which I really thought they did alsoWe could have said sorry but you damaged the sofa and let it goThat’s not who Johnsons Furniture is, we always try to do our bestIf you add up all the money we have spent picking up and redelivering these sofas we end up spending way over what we are asking him to payI know he wanted that fabric back but it was to late it had already been thrown out by the time he e-mailed meI think he was already trying to come up with a reason not to pay his shareThe evidence is in the e-mail from the 18th and 21stI can supply all of these e-mails and pictures upon your requestPlease feel free to call me: [redacted] Johnson’s Home Furnishings###-###-####Here is the only offer we will make: he can pay us $no taxHe states that two of the nine pieces are not usableThis happens when they have to remove fabric from a frameAlso, he states there are threatening e-mails that never happenedI keep a complete log of all e-mails sent from this storeAlso, I have spent an entire day to research all correspondence to answer your inquiry that had to be back to you in seven daysI did not receive it in the mail until the 13th of FebruaryI want an acknowledgement that you have received and read this response

I think that the best way to resolve this is for us to supply him with yards of the fabric that was used to recover his sofa's. This gives him something to use in the future that is relevant. We will pay the tax on the recovering bill and since he states that two pieces that were taken of the damaged sofa were not useable we stand by the offer for $344.00. Let me know if this is satisfactory. ***

The business has not responded to my complaint in a completely truthful or ethical fashion
Specifically, Johnson's indicates that I did not give a cause for the issue when working with the guaranteeThe cause was given as premature wear due to a fabric defectThe claim was denied because they do not cover premature wear; only specific destructive eventsThis is different than what I was told when I purchased the protection agreement, that "everything from accidents to bad fabric choice is covered." I am still confident that this was a fabric issue since the wear was happening in multiple locations as referenced in the e-mails both Johnson's and myself have citedJohnson's has even agreed in their response that wear would evidence in multiple locations as it did (two areas on one sofa and another area on the second sofa)
Johnson's indicated in their response that the conversation sofa that had been at the supplier for over a week had already been stripped BEFORE I gave the go ahead to recover and that is why the fabric evidence for litigation was not savedIf this is true that is an abhorrent situation since I had not given any indication that I would agree to anything until 11/
As indicated by my original complaint, but not addressed in the response, Johnson's was being equitable at firstBut then they hid the fact that my conditions could never be met, then returned the first sofa, picked up the second sofa, and delivered the second one back BEFORE ever indicating there was an issue with the terms of our agreement; then turning to rudeness and threatening tonesThis is an unethical business practice
The fact remains that I paid for the original sofas and all their parts and the agreement was for me to pay $for recovering along with the return of all fabric piecesThis was agreed to, but not metThus my request for re-negotiation of the terms or mediation
The fabric that I originally paid for was not returnedThis fact is not in dispute by either partyBy simple math there is approximately yards of that fabric, minus a yard for the damaged sectionsSimilar fabric runs about $a yard at local retailersyards x $replacement cost = $I assume that the rest of the stated $is labor chargesI will agree to pay the $originally agreed to minus the non-returned, useable fabric replacement cost of $detailed aboveThis would equal a final payment of $for my portion of the labor and other costs, minus the fabric that was agreed to be returned but kept / destroyed instead
Otherwise I will agree to mediation by the Revdex.com or another disinterested 3rd party

white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-">The customer e-mailed us in mid October with concerns about trouble with his sofa fabric in one cornerWe scheduled a time at their convenience to come to their houseWhen my husband went to the house to inspect and take pictures there was a dog bed and the customer defensively said they have a dog but it is crated when they aren’t homeMy husband said that we had to take pictures and send to ***He never said that he had never seen anything like itHe said if it was defective fabric it usually is in more than one spot. We forwarded the pictures on Oct 28, *** said they had never had one complaint about this fabric but we’re willing to take a look. They had two matching sofas and we were told that the fabric was discontinued so it was impossible to repair just the back cushionWe sent the sofa back in mid November and the fabric committee determined that the damage is not due to defect in the fabricIt is localized abrasion as a root cause, whether their pet contributed would be something they would know more than usBut there was pet evidence on the sofa and that is a probable contributor. Because, there wasn’t any fabric to do the repairTo expedite and correct this problem they were told they would have to reselect fabric to do both sofas..I e-mailed him on November 11,at 12:letting him know that they would have to reselect. In regards to fabric protection you must have a cause and a dateWhen he called them he didn’t give a cause that is why it was deniedIf they would have covered that sofa they wouldn’t have covered the matching one. We agreed that we would cover the cost on one and he would cover the other oneAs evidenced by e-mail November 21,2:pmfrom the customerHis conversation sofa had been at *** for well over a week and had been stripped ready for fabric choiceThe fabric choice was sent to me by customer e-mail on November 18, 9:am from customerThe customer said he told me the fabric had to be returned when he gave me the reselection fabricThat is Not TRUE or rather factual evidenced by his e-mail November 21, at 5:which is a Friday night after *** Brothers closed for weekendI forwarded his request on an e-mail on Friday night November 21, at 6:Again they were closed already. We have truly felt we were trying to resolve this problem in an equitable way which I really thought they did alsoWe could have said sorry but you damaged the sofa and let it goThat’s not who Johnsons Furniture is, we always try to do our best. If you add up all the money we have spent picking up and redelivering these sofas we end up spending way over what we are asking him to pay. I know he wanted that fabric back but it was to late it had already been thrown out by the time he e-mailed meI think he was already trying to come up with a reason not to pay his shareThe evidence is in the e-mail from the 18th and 21st. I can supply all of these e-mails and pictures upon your request. Please feel free to call me:*** *** Johnson’s Home Furnishings###-###-####Here is the only offer we will make: he can pay us $no taxHe states that two of the nine pieces are not usableThis happens when they have to remove fabric from a frame. Also, he states there are threatening e-mails that never happenedI keep a complete log of all e-mails sent from this store. Also, I have spent an entire day to research all correspondence to answer your inquiry that had to be back to you in seven daysI did not receive it in the mail until the 13th of February. I want an acknowledgement that you have received and read this response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their agreement to one of my offered resolutions is satisfactory to me.
Upon delivery of the offered amount of fabric I will pay the remaining $per this agreementRegards,
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