Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do not accept this response as Kevin committed to do the repairs agreed upon within the time frame necessary I received no call or communication that the work could not be done in the agreed upon time frame I gave them plenty of lead time, and furthermore, Kevin agreed the repairs could be done within the stated and agreed upon time frame I still require $reimbursement Furthermore, the flyers the company puts in mailboxes around the neighborhood (without postage) state "No complaints with the Revdex.com" although there are several complaints This is advertisingRegards,
Maria Silk
We are sorry that this customer was not happy with the way the ceiling repair looked after it driedWe did however go through the house with the customer the day that we finished this job and the customer inspected all the work that we had completedThey then said that there was a spot in one
room that looked as though it had been missed with paint. We looked at it with the customer and explained that it had not been missed with paint and that it was simply an area that looked like it had been missed but upon closer examination it was actually a shadow on the wall that made it look like it was a different shadeThey looked closer and agreed with us on this issueThey then said there was some paint on their floor in a couple placesWe then removed the paint from the floor right then to be sure that they were satisfied and they said that they were. We then looked at the kitchen ceiling and it looked acceptable to them( at that time) so they went ahead that day and paid us in full for the work that we had completed They seemed to us to be completely satisfied with the finished product that day and then they paid us in full for the completed workThey asked us to look at the outside of the house too , suggesting that they may have us paint it for them next spring because they were happy with our workThe customer then called us to say that the drywall work that we completed on their ceiling had dried and cracked and did not look the same way it did the day that we had finished the workThe customer did NOT tell us at that point that they were unhappy with any paint that was on their floor / furniture or that they were unhappy with the paint job that we did on their ceilings but did mention the way the ceiling had dried and cracked where we had repaired the ceilingWe told them that we would come back to look at the ceiling and put another texture coat on it for them no chargeUnfortunately two of our workers had two weeks off from being able to work because of the flu and we were behind on other jobs due to holiday breaks and bad weatherWe were not able to get back to their house to look at the ceiling quick enough for the customer so they went ahead and submitted this complaintThey also did not say that the small amount of debris that came off of our tarps that landed on their grass was a problem otherwise we would have picked it up that day . Since they were not willing to wait for us to have the workers and the time to get back to their ceiling issue , we will offer a refund of $so that they can have someone else retexture the ceiling ....the hard part of the ceiling repair has already been completed by us in that we removed the old damaged drywall and reinstalled a new piece already and now it will not take much time to retexture the small ft by ft area that they say needs attentionWe do not feel that a refund is due on the other areas that they claim needed more work for two reasons 1) we were not able to return to their house to see the questionable areas that they mentioned and 2) we walked through the entire job with them the day that we did the work and they said at that time that it was completed to their satisfaction ...again we are sorry that we could not get back to look at their complaints in time to satisfy this customer
The refund was sent to this customer last week If they do not receive it by this weekend we will stop payment on it and issue anotherAs we had stated previously we incurred a loss on some materials that we had purchased , lost estimation and scheduling time, as well as days of work / income lost when they decided to cancel this jobThey had indicated to us that they wanted to save money and do the work themselves and that is the main reason that they canceled the job ; i.eto save the money. They had also not canceled the job when the temps were in the 30's but instead had postponed it and rescheduled the work with us at that point
The remaining $owed to customer was mailed to them early last week We will send a duplicate payment if they do not receive it by this next coming week The customer did cancel this work with our company on two different occasions and we did have some materials that we
had purchased for this job We lost time and money in the time we spent doing the original estimate and we also lost days of work due to their cancelation They had explained to us that they decided to do the work themselves , to save the money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
This has to be the worst business ever He did a terrible job I would not recommend this guy or his company to anyone His work is crappy, he leaves a mess behind, and his cancels all the time He's not reliable Not only that but he continuously leaves flyers in your mailbox We are completely out $because we now have to pay someone else to come a his crappy job
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have not yet received the $that MrCanull claims to have mailedI also find that his response was not accurateWe cancelled the job once because the highs were going to be in the 30s on the scheduled dateMrCanull told us during the estimate that as long as the weather was above degrees he could do the exterior paintWhen we did tell him we would not be rescheduling with him, my husband explicitly asked him if he had bought supplies for our jobHe said that he had notIt has been more than three months since he cashed our checkAnd more than two months since we have asked for a refundUnacceptable
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do not accept this response as Kevin committed to do the repairs agreed upon within the time frame necessary I received no call or communication that the work could not be done in the agreed upon time frame I gave them plenty of lead time, and furthermore, Kevin agreed the repairs could be done within the stated and agreed upon time frame I still require $reimbursement Furthermore, the flyers the company puts in mailboxes around the neighborhood (without postage) state "No complaints with the Revdex.com" although there are several complaints This is advertisingRegards,
Maria Silk
We are sorry that this customer was not happy with the way the ceiling repair looked after it driedWe did however go through the house with the customer the day that we finished this job and the customer inspected all the work that we had completedThey then said that there was a spot in one
room that looked as though it had been missed with paint. We looked at it with the customer and explained that it had not been missed with paint and that it was simply an area that looked like it had been missed but upon closer examination it was actually a shadow on the wall that made it look like it was a different shadeThey looked closer and agreed with us on this issueThey then said there was some paint on their floor in a couple placesWe then removed the paint from the floor right then to be sure that they were satisfied and they said that they were. We then looked at the kitchen ceiling and it looked acceptable to them( at that time) so they went ahead that day and paid us in full for the work that we had completed They seemed to us to be completely satisfied with the finished product that day and then they paid us in full for the completed workThey asked us to look at the outside of the house too , suggesting that they may have us paint it for them next spring because they were happy with our workThe customer then called us to say that the drywall work that we completed on their ceiling had dried and cracked and did not look the same way it did the day that we had finished the workThe customer did NOT tell us at that point that they were unhappy with any paint that was on their floor / furniture or that they were unhappy with the paint job that we did on their ceilings but did mention the way the ceiling had dried and cracked where we had repaired the ceilingWe told them that we would come back to look at the ceiling and put another texture coat on it for them no chargeUnfortunately two of our workers had two weeks off from being able to work because of the flu and we were behind on other jobs due to holiday breaks and bad weatherWe were not able to get back to their house to look at the ceiling quick enough for the customer so they went ahead and submitted this complaintThey also did not say that the small amount of debris that came off of our tarps that landed on their grass was a problem otherwise we would have picked it up that day . Since they were not willing to wait for us to have the workers and the time to get back to their ceiling issue , we will offer a refund of $so that they can have someone else retexture the ceiling ....the hard part of the ceiling repair has already been completed by us in that we removed the old damaged drywall and reinstalled a new piece already and now it will not take much time to retexture the small ft by ft area that they say needs attentionWe do not feel that a refund is due on the other areas that they claim needed more work for two reasons 1) we were not able to return to their house to see the questionable areas that they mentioned and 2) we walked through the entire job with them the day that we did the work and they said at that time that it was completed to their satisfaction ...again we are sorry that we could not get back to look at their complaints in time to satisfy this customer
The refund was sent to this customer last week If they do not receive it by this weekend we will stop payment on it and issue anotherAs we had stated previously we incurred a loss on some materials that we had purchased , lost estimation and scheduling time, as well as days of work / income lost when they decided to cancel this jobThey had indicated to us that they wanted to save money and do the work themselves and that is the main reason that they canceled the job ; i.eto save the money. They had also not canceled the job when the temps were in the 30's but instead had postponed it and rescheduled the work with us at that point
The remaining $owed to customer was mailed to them early last week We will send a duplicate payment if they do not receive it by this next coming week The customer did cancel this work with our company on two different occasions and we did have some materials that we
had purchased for this job We lost time and money in the time we spent doing the original estimate and we also lost days of work due to their cancelation They had explained to us that they decided to do the work themselves , to save the money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
This has to be the worst business ever He did a terrible job I would not recommend this guy or his company to anyone His work is crappy, he leaves a mess behind, and his cancels all the time He's not reliable Not only that but he continuously leaves flyers in your mailbox We are completely out $because we now have to pay someone else to come a his crappy job
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have not yet received the $that MrCanull claims to have mailedI also find that his response was not accurateWe cancelled the job once because the highs were going to be in the 30s on the scheduled dateMrCanull told us during the estimate that as long as the weather was above degrees he could do the exterior paintWhen we did tell him we would not be rescheduling with him, my husband explicitly asked him if he had bought supplies for our jobHe said that he had notIt has been more than three months since he cashed our checkAnd more than two months since we have asked for a refundUnacceptable
Regards,
*** ***