We would like apologize for any misunderstanding and my staff and I are taking steps to better inform our customers on any changes and the availability of flowers for arrangements Again we are sorry for the inconvenience caused to the customerSincerely, [redacted]
Complaint: I am rejecting this response because: The sales person that called stated the price was incorrect on the website and blamed it on telefloraI was not told that it would be an upgraded arrangement nor did I need and upgraded arrangementI was informed that that arrangement's price was higher due to the Valentine holiday than what was advertised on the website Sincerely, [redacted] ***
Dear *** ***: Re: Customer complaint ID # We place orders for our flowers one month prior to the Valentine holiday to be able to provide flowers at the advertised priceWe start receiving customer orders two to three weeks prior to Valentine's DayWhen this customers order for ten
red tulips for $was placed days before Valentine's Day we no longer had this tulip and could not get anymore from our vendorWe offered him a better quality tulip arrangement that was available from our vendor for $and the customer declinedWe always strive to please our customers and regret that we were unable to so at the time of this orderSincerely *** *** Johnson's Petals & Stems & Country Crossroads
Placed an order online for one price was called and told that the price online was incorrectThis is the second time they have done thisI canceled the orderThey are trying to gouge customers during the Valentine Holiday period and not sell at priced agreed to with the telafloral network they are partnered with
We would like apologize for any misunderstanding and my staff and I are taking steps to better inform our customers on any changes and the availability of flowers for arrangements. Again we are sorry for the inconvenience caused to the customer. Sincerely, *** ***
Complaint:
I am rejecting this response because: The sales person that called stated the price was incorrect on the website and blamed it on telefloraI was not told that it would be an upgraded arrangement nor did I need and upgraded arrangementI was informed that that arrangement's price was higher due to the Valentine holiday than what was advertised on the website
Sincerely,
*** ***
We would like apologize for any misunderstanding and my staff and I are taking steps to better inform our customers on any changes and the availability of flowers for arrangements Again we are sorry for the inconvenience caused to the customerSincerely, [redacted]
Complaint: I am rejecting this response because: The sales person that called stated the price was incorrect on the website and blamed it on telefloraI was not told that it would be an upgraded arrangement nor did I need and upgraded arrangementI was informed that that arrangement's price was higher due to the Valentine holiday than what was advertised on the website Sincerely, [redacted] ***
Dear *** ***: Re: Customer complaint ID # We place orders for our flowers one month prior to the Valentine holiday to be able to provide flowers at the advertised priceWe start receiving customer orders two to three weeks prior to Valentine's DayWhen this customers order for ten
red tulips for $was placed days before Valentine's Day we no longer had this tulip and could not get anymore from our vendorWe offered him a better quality tulip arrangement that was available from our vendor for $and the customer declinedWe always strive to please our customers and regret that we were unable to so at the time of this orderSincerely *** *** Johnson's Petals & Stems & Country Crossroads
Placed an order online for one price was called and told that the price online was incorrectThis is the second time they have done thisI canceled the orderThey are trying to gouge customers during the Valentine Holiday period and not sell at priced agreed to with the telafloral network they are partnered with
We would like apologize for any misunderstanding and my staff and I are taking steps to better inform our customers on any changes and the availability of flowers for arrangements. Again we are sorry for the inconvenience caused to the customer. Sincerely, *** ***
Complaint:
I am rejecting this response because: The sales person that called stated the price was incorrect on the website and blamed it on telefloraI was not told that it would be an upgraded arrangement nor did I need and upgraded arrangementI was informed that that arrangement's price was higher due to the Valentine holiday than what was advertised on the website
Sincerely,
*** ***