Johnson's Electric

Thank you for the opportunity to address our customer's concerns.[redacted] LLC, is a reseller of Wild West Domains services.  Upon conducting business with [redacted], LLC, our customer acknowledged and accepted our agreements, found at...

[redacted]/legal-agreements.aspx?ci=20802&prog_id=eniramOn August 2, 2016, our customer purchased a Linux Dedicated Server for a one-month term via online transaction.  The server had renewed on a regular monthly basis since this date.  On March 14, 2017, our customer contacted our Customer Care Center as they were unable to access content on their server.  At that time, our customer was advised that the server drive had failed, and a reprovision of the server was recommended.  On March 15, 2017, our hosting admins pulled the drive in question, and reprovisioned the server with our customer’s agreement.  The drive in question was attached via USB attachment, to allow our customer to attempt to access any available data.On April 5, 2017, our customer canceled the server in question from within their customer account.  A chargeback was initiated on the most recent server renewal on April 10, 2017.  This chargeback withdrew payments made to Wild West Domains.RESOLUTION:Wild West Domains upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated against the renewal in question, withdrawing the funds paid to Wild West Domains.  If our customer did not initiate this chargeback, they should consult their financial institution for help. We are unable to provide goodwill gestures in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the [redacted] – Wild West Domains

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a Wild West Domains customer, nor has Wild West Domains entered into any relationship or agreements with the complainant.Wild West Domains is the...

registrar for the compusource.net domain name.  However, Wild West Domains has no affiliation with the website hosting services provided by the compusource.net business.  Our office has successfully connected with the complainant by phone.  Should the complainant have any questions or concerns regarding website services provided to them by compusource.net, they will need to contact the appropriate business utilizing any information provided on the associated website at http://www.compusource.net/contact.  Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO – Wild West Domains

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.[redacted]THE CONTENT WAS YOUR RESPONSIBILITY AS YOU ARE THE HOST PROVIDER,IT DOES NOT MATTER IF THE SERVERS POINTED ELSEWHERE.[redacted]HAVING SAID THAT THE ILLEGAL CONTENT HAS NOW BEEN REMOVED.
Regards,
Sandra L[redacted]

Thank you for the opportunity to address the concerns presented by the complainant. The complainant is not a Wild West Domains customer, nor has Wild West Domains entered into any relationship or agreements with the complainant.The domain name in question was purchased with privacy services on...

April 20, 2016 by a customer of [redacted]. [redacted] utilizes Wild West Domains as a domain registrar for their customers,  therefore Wild West Domains is the supporting Registrar of record only. RESOLUTION:The purchase of domain names is first come, first served. Given the competitive nature of the domain industry, it is always best to purchase a domain name when it is available. Failing to do so may lead to the domain name being registered by another party.  The complainant is welcome to purchase an available domain of their choice. Again, domain name purchases are first come, first served.The domain name can be searched and found without issue on Wild West Domains’ WhoIs at: [redacted]Wild West Domains is a valid and separate entity from [redacted]. If the complainant would like concerns pertaining to [redacted] reviewed, they will need to submit a complaint through the proper venue.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO – Wild West Domains

Thank you for the opportunity to address our customer's concerns. Based on the information provided, we were unable to locate any GoDaddy account. It appears their complaint may be pertaining to Wild West Domains. However, if their complaint is with GoDaddy, we would be happy to further...

investigate their concerns and may be reached at [redacted].Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.FX Domains is a reseller of Wild West Domains services.  Our customer acknowledged and...

agreed to FXDomains agreements upon conducting business with FX Domains. The latest version of these agreements can be found at: [redacted]
On January 24 and 25, 2016, respectively, FXDomains was instructed to automatically renew multiple domain names per our customer’s account preferences and did so in a good faith effort to honor its agreements with our customer.FXDomains sent renewal notices prior to the expiration on:•       October 25, 2015•       November 24, 2015•       December 24, 2015•       January 8, 2016•       January 18, 2016•       January 19, 2016These notices indicated the expiring items would be automatically renewed unless action was taken. FXDomains provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.On February 9, 2016 FXDomains was notified by our customer’s financial institution that a chargeback had been processed against the latest renewal transactions. The funds were removed from FXDomains and subsequently, the domain names were removed from our customer’s account.On February 14, 2016 our customer contacted our Customer Care teams to inquire about restoring the disputed services.  They were advised of a $50.00 administrative fee, per transaction, for processing a chargeback. This fee is not punitive; rather, it helps offset expenses incurred due to the disputed transaction(s).On February 20, 2016 our customer paid the fees and reactivated the services associated with the disputed January 24, 2016 transaction.RESOLUTION:FXDomains has upheld its agreements in good faith with our customer and honored its terms of service.FXDomains is unable to waive administrative fees associated with transactions our customer disputed with their financial institution.  Should our customer desire to restore the services associated with the January 25, 2016 transaction, they will be required to repurchase those services in conjunction with the applicable $50 administrative fee.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. According to the public whois Database, the domain name in question is registered through [redacted], a reseller of Wild West Domains. [redacted] also provides their own support for their clients.To resolve their concerns, the complainant will need to contact the [redacted] business directly via their webpage at https://en.support.[redacted] or by email at support@[redacted]. We do hope the complainant can amicably resolve their concerns with the [redacted] business.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.  Regards,Gary H[redacted] [redacted]

Thank you for the opportunity to address the complainant’s concerns. The complainant is not a Wild West Domains customer, nor has Wild West Domains entered into any relationship or agreements with the complainant. A public Whois lookup indicates the registration services for the specified domain...

nam[redacted] are provided by 4.domains, a reseller of Wild West Domains services. We have no control over the websites' content as the site files are hosted elsewhere; at Digital Ocean, Inc., via IP address [redacted]. If the complainant is unable to amicably resolve the matter with the registrant of the domain, they may want to contact the hosting provider for the websites to determine if they have policies to address their concerns. The IP of the associated website, [redacted] appears to be operated by Digital Ocean, Inc. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted]Office of the CEO – Wild West Domains

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the very delayed response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me in relation to the Wild West Domains only. [redacted] Coulson Mul[redacted] is still in violation of providing my private details on his website and this information should not be held hostage for a monetary fee especially given the most recent turn of events outlined below. It would seem the [redacted] - Coulson M[redacted] also does not want his personal information listed online and has since requested to have information removed from the domlab.net website, which was done without any monetary charge. Please see the changes that have occurred since I initially contacted this office via the attached screenshots 5.17.thedailywhois an[redacted].
Regards,
Karen S[redacted]

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to Wild West Domains’ agreements upon conducting business with us. The latest version can be found at: https://www.[redacted]On December 26, 2008 our...

customer purchased an Economy Hosting Windows plan for 1 year via a support agent over the phone. Our customer utilized [redacted] to build their website and publish to the Wild West Domains hosting plan. In 2006 Wild West Domains began informing customers of the discontinued [redacted] software and advised they would need to upgrade both hosting and website building software.On April 18, 2016 our customer purchased a Website Builder Personal plan for 1 year via a support agent over the phone and moved the website content from the hosting plan. Wild West Domain’s Website Builder is a proprietary, do-it-yourself, template based product for constructing a website.RESOLUTION:Wild West Domains upheld its agreements with our customer in good faith and honored its terms of service.On occasion a company must make the decision to cease (End-of-life or EOL) providing a particular product or service. This is the case with our offering of [redacted]On April 15, 2016 users of our hosting environment were migrated to a new platform in which some users of [redacted] encountered an error which was quickly rectified upon contact with our Hosting Support teams. Given the need to rebuild the site as a result of the discontinued FrontPage product, our customer chose to move to our Website Builder product. Our customer will need to complete the building of their website to meet their business needs.Wild West Domains does not compensate for potential lost business or time.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri HelmanOffice of the CEO – Wild West Domains

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following.The complainant is not a Wild West Domains customer, nor has Wild West Domains entered into any relationship or agreements with the complainant.  Any agreements that the...

complainant may have made with the third party in question would be outside of Wild West Domains’ control or influence. The complainant is attempting to gain control of an expired domain name registered through Integrity Domains, a reseller of Wild West Domains' services. RESOLUTION:The complainant has contacted Wild West Domains’ Change department and provided identification documentation necessary to move the domain to an Integrity Domains account the complainant can access. On February 19, 2016 our change department requested the complainant to provide an Integrity Domains account number so they may expedite the domain move.  The complainant has not responded to our change department's request with the information required to complete the process. As the domain is in an expired status, we recommend the complainant respond to our change department's request in a timely manner.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO – Wild West Domains

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by the complainant. We have reviewed this matter and
would like to present the following.This dispute is between the complainant and a third-party
company, [redacted]. The...

complainant has not entered into any agreements
with Wild West Domains. Furthermore, Wild West Domains has no affiliation with
the [redacted] business in question.We suggest
the complainant utilize any contact information they may have and contact the
correct business entity to resolve their concerns. It appears the business in
question provides support via their web page located at
https://en.support.[redacted] Thank you again for the opportunity to address and bring
clarity to the concerns presented by the complainant.Kindest
regards,Kajavia
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I will note that as per the agreed procedure which Godaddy and or Domains Priced Right was kind enough to describe, I was NOT sent the confirmation emails, and I was left in a state of being unable to work with my domains for at least 5 days. So now I'm going to try to repeat the procedure and screen cast it both on my GoDaddy account and my Domains Priced Right account. I'm actually a fan of GoDaddy as well as being a mostly happy client for more than 13 years so far. The founder of GoDaddy is probably one of the most important 100 people in computer history because he made domains accessible to the world from their previous state of being super expensive and controlled by a cartel like group that also were involved with ICANN. I agree that the ICANN changed the rules recently and I suspect their negligence has something to do with me loosing access to my own domain names. But we have to resolve the issue as it's troublesome particularly apparently for American businesses. I'm grateful for the Revdex.com for assisting us all with this issue, and to GoDaddy for 13 years of professional service and help with this latest serious issue. Regards,
[redacted]

We have never been able to access the domain we purchased (twice) almost two years ago.  Since we have been unable to gain the cooperation of the parties involved in this matter, I am going to ask that this complaint be reported as unresolved with the Revdex.com.  We will find alternative dispute resolution methods to settle this matter.  Thank you for your assistance in handling this complaint.Kind regards

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The domain in question is registered through [redacted], a reseller of Wild West...

Domains services.  The complainant has not entered into terms with Wild West Domains regarding this domain; this is a third party complaint. Aside from being the registrar of record, Wild West Domains has no affiliation with the site in question or its operation. The website’s content is not hosted on our servers and Wild West Domains has no control over the content on the site.  RESOLUTION:The complainant will need to contact the site administrator directly for further assistance with their concerns; this is a third party complaint.  If the complainant and site administrator are unable to come to an amicable resolution, the complainant may also want to connect with the hosting provider for this website, [redacted] (available at [redacted]), to determine if they may be able to assist.EDUCATION:If the complainant believes that the domain in question is utilizing invalid WHOIS information, we respectfully ask that they provide more information at the following URL: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO[redacted] Phone

Thank you for the opportunity to address our customer’s additional concerns.
Domains Priced Right experienced unforeseeable technical issues that affected multiple customers. Such situations are addressed in the terms our customer agreed to upon conducting business with us. With respect for their concerns, Domains Priced Right will not be providing compensation in any form.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - Wild West Domains