Johnson's Home Furnishings & Gift Gallery

I think that the best way to resolve this is for us to supply him with 4 yards of the fabric that was used to recover his sofa's.  This gives him something to use in the future that is relevant.  We will pay the tax on the recovering bill and since he states that two pieces that were taken of the damaged sofa were not useable we stand by the offer for $344.00.  Let me know if this is satisfactory.  [redacted]

white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">The customer e-mailed us in mid October with concerns about trouble with his sofa fabric in one corner. We scheduled a time at their convenience to come to their house. When my husband went to the house to inspect and take pictures there was a dog bed and the customer defensively said they have a dog but it is crated when they aren’t home. My husband said that we had to take pictures and send to [redacted]. He never said that he had never seen anything like it. He said if it was defective fabric it usually is in more than one spot. We forwarded the pictures on Oct 28, 2014 [redacted] said they had never had one complaint about this fabric but we’re willing to take a look. They had two matching sofas and we were told that the fabric was discontinued so it was impossible to repair just the back cushion. We sent the sofa back in mid November and the fabric committee determined that the damage is not due to defect in the fabric. It is localized abrasion as a root cause, whether their pet contributed would be something they would know more than us. But there was pet evidence on the sofa and that is a probable contributor. Because, there wasn’t any fabric to do the repair. To expedite and correct this problem they were told they would have to reselect fabric to do both sofas..I e-mailed him on November 11,2014 at 12:45 letting him know that they would have to reselect. In regards to fabric protection you must have a cause and a date. When he called them he didn’t give a cause that is why it was denied. If they would have covered that sofa they wouldn’t have covered the matching one. We agreed that we would cover the cost on one and he would cover the other one. As evidenced by e-mail November 21,2014 2:20 pm. from the customer. His conversation sofa had been at [redacted] for well over a week and had been stripped ready for fabric choice. The fabric choice was sent to me by customer e-mail on November 18, 2014 9:07 am from customer. The customer said he told me the fabric had to be returned when he gave me the reselection fabric. That is Not TRUE or rather factual evidenced by his e-mail November 21, 2014 at 5:48 which is a Friday night after [redacted] Brothers closed for weekend. I forwarded his request on an e-mail on Friday night November 21, 2014 at 6:32. Again they were closed already. We have truly felt we were trying to resolve this problem in an equitable way which I really thought they did also. We could have said sorry but you damaged the sofa and let it go. That’s not who Johnsons Furniture is, we always try to do our best. If you add up all the money we have spent picking up and redelivering these sofas we end up spending way over what we are asking him to pay. I know he wanted that fabric back but it was to late it had already been thrown out by the time he e-mailed me. I think he was already trying to come up with a reason not to pay his share. The evidence is in the e-mail from the 18th and 21st. I can supply all of these e-mails and pictures upon your request. Please feel free to call me:[redacted] Johnson’s Home Furnishings###-###-####Here is the only offer we will make: he can pay us $344.00 no tax. He states that two of the nine pieces are not usable. This happens when they have to remove fabric from a frame. Also, he states there are threatening e-mails that never happened. I keep a complete log of all e-mails sent from this store. Also, I have spent an entire day to research all correspondence to answer your inquiry that had to be back to you in seven days. I did not receive it in the mail until the 13th of February. I want an acknowledgement that you have received and read this response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their agreement to one of my offered resolutions is satisfactory to me. 
Upon delivery of the offered amount of fabric I will pay the remaining $344 per this agreement.
Regards,
 
[redacted]