Johnson's Landscaping Services Inc

Review: The privacy fence installed in my backyard by Johnsons landscaping has sagged and the gate does not function because of this. I've repeatedly informed Johnsons Landscaping to take care of this issue and there hasn't been any attempt to perform repairs on their part. The fence was installed in June 2013 and they provided a guarantee for 12 months, but they have not honored this guarantee.

I informed them of this issue in October 2013 and they acknowledged the problem and agreed to fix it, but it still hasn't been resolved.Desired Settlement: Repair the privacy fence and fix the gate

Business

Response:

June 10, 2014Dear [redacted],In response to your letter from June 3, 2014. We did a job for **. [redacted], a signed contract totaling, $16,454.70 and dated March 15, 2013. The project was completed on June 5, 2013.The fence portion of the project was a total cost of $1,510.00. It entailed a 24' long vinyl fence with a 42" wide vinyl gate. We had a subcontractor install the fence portion and Johnson's Landscaping Service installed the gate.We did receive a call on October 31, 2013 and our designer [redacted] responded and generated a warranty ticket for the gate repair. Ticket #[redacted], dated November 10, 2013. We did some research and concluded this ticket was never completed.I sincerely apologize for this mishap. [redacted] and his family moved to [redacted], WA, 2 weeks later and we had a pretty bad winter, weather wise, which hindered us from completing a lot of work. To the best of my knowledge this was the last conversation or phone call that was received from **. [redacted], until the letter I received dated June 3, 2014.Again, please accept my apology for not doing the gate repair work. That's not how Johnson's Landscaping Service does business and we would be more than happy to come out and take care of this for **. [redacted] as soon as we can.Please give us a date and time to be there and I'll make sure to accommodate **. [redacted] as best as we can.Respectfully,