Johnson's Surplus

Be cautious in dealing with this company. I dealt with Johnson's Surplus solely by telephone. I sourced thirty-five RV windows with them and paid for thirty-five windows and mounting rings by credit card. I then made independent arrangements to haul the windows out of state. When my shipper arrived at Johnson's to pick up the windows, he asked to inspect the load and count the windows. He was told that Johnson's had already wrapped up the windows and would not re-wrap them if the hauler insisted on inspecting and counting them. Stiff armed by Johnson's, the hauler took the load without inspecting it. At delivery, the load was inspected and was found to be seven windows and mounting rings short. Johnson's initially offered to refund the cost of the missing windows and mounting rings. Later, for some reasons, they claimed that the load was "only' short five windows. The problem with that assertion is that it looks like an admission that Johnson's knew all along that the load was short of the number of windows ordered and paid for. That, coupled with Johnson's refusal to allow my shipper to inspect and verify the load count, amounts to rotten business practice exercised by Johnson's. Simply offering to refund the cost of the missing windows -- even if they return to their initial offer to refund for seven missing windows and rings -- does not make me whole. By shorting me seven windows, Johnson's pushed my per window shipping cost much higher. Having to buy seven more windows and shipping just those windows 1,000 miles will be really expensive. Johnson's has not treated me fairly at any turn. They owe me a refund and reimbursement for additional shipping.