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Johnsons Turf & Irrigation Hardware, Inc.

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Reviews Johnsons Turf & Irrigation Hardware, Inc.

Johnsons Turf & Irrigation Hardware, Inc. Reviews (7)

Complaint: ***
I am rejecting this response because: The information given to your employee was the exact same information you gave us. The equipment was never started or tested because they wouldn't start. The employee you had working at the time was no longer working there when we went to inquire about our equipmentIn order for you to determine what was wrong with our equipment was to get a part and start itWe were told by your employee that he was confident that the company would be able to get the parts neededHe also mentioned that if not that we would be able to apply the $to purchasing an item in the store. In essence, we paid $for you to repeat to us the same information we told your employeeWe were NOT told that we could apply the $to purchase anything in the store when we went to pick up our merchandise. It is not good business to charge someone for something you did not do. You didn't get the part, you didn't start the equipment (cause they didn't start) therefore you couldn't determine what was wrong in order to charge
Regards,
*** ***

Complaint: ***
I am rejecting this response because: First of all I was not the one that brought in the equipmentThe equipment was brought in by a friend as I was already on my tripI believe I bought two of the machines at Turf and IrrigationMr*** say's he has no record of the second purchaseBeside the point, none of the machines were given any attentionThe fact that the morning I returned and phoned the company, nothing had been doneNot even an estimateThe minutes it took me to get here the some how magically completed the estimates for all five machinesThey sure moved quickly that morningI guess they were all caught upThat' a bunch of B.SI was asked if I wanted to see the estimates I said noI was charged for estimates on all of my equipmentMy complaint will standMr*** needs to have a little business courtesy and just refund my $Wouldn't you?
Regards,
*** ***

I am so very sorry Mr. [redacted] had a bad experience at our store.
Turf & Irrigation does have a return policy Mr. [redacted] was aware of. Special
order parts are non returnable due to the fact that we order them specifically
for one piece of equipment. If we allowed these parts to be returned,...

the
likelihood that we could ever sell it again is almost zero.
The salesman Mr. [redacted] referred to did indeed give him the
manufacturer’s number to call for a replacement part. This is what Mr. [redacted]
requested. The salesman offered to sell Mr. [redacted] another part just like the one
he had, but he only wanted it if we could give it to him for no charge.
We do not sell [redacted]-Built products but do sell some of their
parts. It was up to Mr. [redacted] to call the number given to him and make
arrangement for the replacement part. We were not to ever be a part of that
exchange, but did provide the number requested. I understand Mr. [redacted]
was not pleased that we could not give him the replacement part, but that
was not possible because we are not the manufacturer.

Complaint: [redacted]
I am rejecting this response because:In regards to the estimate of repairs. The morning I phoned to see if my equipment was ready, I was told they hadn't started working on them yet. I stated I was not satisfied and would be down to pick up my equipment. When I arrived the counter man said he just started working on it. I did not want to see the estimate. I only wanted to pick up my equipment. To prepare an estimate after I expressed my anger and that I wanted to pick up the machines is robbery. I am holding with my request for a refund of $100.00. 
Regards,
[redacted]

We understand the customer did not bring in his ownequipment; he sent a representative who acted on his behalf. We would treatthis transaction as if he brought it in himself. As stated previously, we never repair equipment unless it has been approved by the customer or their representative.Even though we could not find record that he purchased twoof the pieces of equipment from us, as stated previously, the $20 per machine would be due from the customer, whether or not the equipment was purchased from us.Our company did look at the equipment as requested and did make an estimate to repair which the customer admitted he refused to look at. This was the customer’s decision not to complete the transaction. We did our part.We have been a locally family owned and operated business since 1973. We are very proud of our record of sales and service for the past 41 years. We are successful because of our many repeat customers who get our personal attention and help. Thanks.

When Mr. [redacted] called me to ask about his five pieces of equipment he wanted repaired rather quickly, I asked if they had been purchased at Turf & Irrigation. He replied they had been and our policy is that if equipment has been purchased from us, then the next day it is looked at by our...

mechanic, an estimate written out and parts and prices figured and the customeris called with an estimate it will cost to repair.At the time of his call, our service department was booked up for about three weeks, so having purchased all of his equipment from here would have greatly sped up the process of repair.It is also our policy for Turf customers not to collect the up-front $20 deposit fee we charge to allow the mechanic to evaluation,diagnose, etc. If the equipment is repaired by us, then that $20 is subtracted from the cost of the repair. If the customer chooses not to repair the equipment, then that $20 is the fee for our evaluation service. This information was on the Shop Receipt Mr. [redacted] signed.Upon check-in of his equipment, we took Mr. [redacted]’s word that all of the equipment had been purchased from Turf. Upon furtherexamination after he left, only one of the five pieces had been purchased here. We should have collected $80 up-front before he left, but we did not. Upon his return to town he discovered his equipment was not ready for pick-up. This was because as a non-Turf customer for four of the five pieces of equipment, he had to wait in line behind other customers who also had not purchased their equipment from Turf. This is why there is a discrepancy in the time line Mr. [redacted] stated. Had he told me four of the five pieces of equipment waspurchased elsewhere, then I would have told him it would have been at least three weeks until his equipment could be evaluated and he receive a call about estimates to repair. Upon him coming to Turf to pick-up his equipment, he was nothappy because we had not treated his equipment as if they had been purchasedfrom us. Next day service is reserved for those who purchase equipment from us. I am sorry he had a bad experience, but I wasn’t givenaccurate and correct information concerning where his equipment had beenpurchased. Concerning the $100 fee he paid—this would have been collectedwhether he was a Turf customer or not because he chose not to have us repairhis five pieces of equipment.

Customer brought in his equipment and stated if model numbers could not be found, then don’t attempt to evaluate. Our mechanic was able to determine model numbers for both pieces of equipment; therefore the customer did not get a refund.
When the equipment was dropped off, he was told we...

were booked up for four weeks. When the mechanic evaluated both pieces of equipment, it was determined the cost to repair would exceed the value of both pieces.
Unfortunately our mechanics do not work for free. This evaluation process took time for our certified small engine mechanic to
evaluate and come up with an estimate for the cost to repair.
I am sorry Mr. [redacted]’s equipment was old and could not be repaired for a small charge. Had this been the case, the $20 deposit would have been applied to the final fee and everything would have been great. Lawn and garden equipment does wear out and need to be replaced periodically. All of the information concerning the collection of the deposit is on the Shop Receipt Mr. [redacted] signed.

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Address: 800 Westchester Avenue, Charlotte, North Carolina, United States, 28269-0950

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