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Johnsons Turf & Irrigation Hardware

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Johnsons Turf & Irrigation Hardware Reviews (3)

I am so very sorry Mr [redacted] had a bad experience at our store Turf & Irrigation does have a return policy Mr [redacted] was aware ofSpecial order parts are non returnable due to the fact that we order them specifically for one piece of equipmentIf we allowed these parts to be returned, the likelihood that we could ever sell it again is almost zero The salesman Mr [redacted] referred to did indeed give him the manufacturer’s number to call for a replacement partThis is what Mr [redacted] requestedThe salesman offered to sell Mr [redacted] another part just like the one he had, but he only wanted it if we could give it to him for no charge We do not sell ***-Built products but do sell some of their partsIt was up to Mr [redacted] to call the number given to him and make arrangement for the replacement partWe were not to ever be a part of that exchange, but did provide the number requestedI understand Mr [redacted] was not pleased that we could not give him the replacement part, but that was not possible because we are not the manufacturer

Customer brought in his equipment and stated if model numbers could not be found, then don’t attempt to evaluateOur mechanic was able to determine model numbers for both pieces of equipment; therefore the customer did not get a refund When the equipment was dropped off, he was told we were booked up for four weeksWhen the mechanic evaluated both pieces of equipment, it was determined the cost to repair would exceed the value of both pieces Unfortunately our mechanics do not work for freeThis evaluation process took time for our certified small engine mechanic to evaluate and come up with an estimate for the cost to repair I am sorry Mr [redacted] ’s equipment was old and could not be repaired for a small chargeHad this been the case, the $deposit would have been applied to the final fee and everything would have been greatLawn and garden equipment does wear out and need to be replaced periodicallyAll of the information concerning the collection of the deposit is on the Shop Receipt Mr [redacted] signed

Complaint: [redacted] I am rejecting this response because:In regards to the estimate of repairsThe morning I phoned to see if my equipment was ready, I was told they hadn't started working on them yetI stated I was not satisfied and would be down to pick up my equipmentWhen I arrived the counter man said he just started working on itI did not want to see the estimateI only wanted to pick up my equipmentTo prepare an estimate after I expressed my anger and that I wanted to pick up the machines is robberyI am holding with my request for a refund of $ Regards, [redacted]

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Address: 800 Westchester Avenue, Charlotte, North Carolina, United States, 28269-0950

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kmkcleaner.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Johnsons Turf & Irrigation Hardware, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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