Johnston Air Reviews (1)
Review: We paid 9000 dollars to have a ac/heating element installed in our home. We have had several problems with the unit and we have made made several calls for Johnston air to come out. The ac was not working properly and Johnston air had to come out a few times to add returns and supplies to cool the house properly. They demanded full payment even though we didn't know if the the heating unit was working properly because it was the summer. Well winter is here and the downstairs is 8-10 degrees colder than the upstairs. We wake up and downstairs has been below 60 degrees. We called Johnston air they came out three times and did nothing. The last time they came we demanded the owner come out instead of his workers and he did not. The workers added two vents. One which is falling off the wall and one that was put in the wrong spot and was not agreed upon. The temperature downstairs is still upto ten degrees colder than the upstairs. We called Johnston air five times since they came out the last time and they are no longer returning our calls. We are wasting oil trying to heat the first floor to keep our pets warm on the first floor. We are using tons of firewood that we have to pay for for the fireplace and expensive oil we have to pay for because they did not properly install the heating unit or they recommended the wrong one. They lent us a 100 heater to solve the problem. I have a contract for a 9000 heating and ac unit to work properly and I want what I paid for. I want the problem fixed or they can pay for us to go elsewhere for someone else to fix the problem.Desired Settlement: I want a working ac and heating unit that when I set the thermostat it is that temperature in my home or within a few degrees, not ten degrees freezing me and my pets out of my home and costing us more money than our older unit because of the extra oil and wood we are paying for.