Johnston Contracting

After receiving this email notice from the Revdex.com, I called [redacted] directly to discuss his response He explained the reason for the missing shingle and said that he had actually gone to the wrong townhouse next door and that is why I never spoke with him While I accept the reason given for the missing shingle, it would seem that the exposed roofing material in question could have a more finished appearance I have decided to accept the quality of the work as is Thank you.[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

About the (7) sun tunnel skylight holes I gave the number at Midwest Skylights for Sun Tunnels that I thought were going to be placed on the steep sections of the roof In my plus years of roofing experience I have only seen sun tunnel skylights on steep sections of roofsI have never seen sun tunnels and the cheap flashing that comes with them on flat roofs I did not have any say or knowledge of where the (7) sun tunnels (holes) were going to be placed on this flat roof I would have discouraged themAny of my fellow roofing colleagues reading this you would have discouraged these (holes) in newly installed flat roof as well I never saw a sun tunnel contract from Midwest SkylightsHave no idea what they cost and had no idea when they were going to be installed on the roof Johnston Contracting was under a deadline to have roof completed so the house could close by April 30, I don’t think the sun tunnels were under any deadline as this house needed a new roof per inspection not (7) sun tunnel holes for more light inside the house All I know is (7) holes where placed on this flat roof right before it rained (7) inches That’s unfortunate The GAF Liberty Roll flat roof Johnston Contracting was a sticky membrane roof that was installed over an existing year old rubber roof The year old rubber roof did not leak before April 30, and this GAF Liberty roll only leaked when (sun tunnel holes) where cut into this flat roof I spend over $3,to fix repair and replace the sun tunnels faulty flashings that Johnston Contracting did not install That’s enough Installing and cutting in (sun tunnel holes) on a flat roof through the attic for light on a ceiling inside the home is wrong on so many levels it’s beyond mentioning here and not a good formula for days it rains over an inch of rain

Ok I will try and be nice here. I have been to this address at *** *** four times now and have found nothing to fix/repair on the roof. I have pictures that show that nothing needs to be repaired on the roof. I have told this to the homeowner three times that there is
nothing to fix/repair on the roof. I have no idea what she is seeing out of the window but where the two valleys come together the valley metal is nicely done and all in placeKick out flashing is all in place and roof to wall flashings are all in place. I have attached pictures and it will only allow me to include four pictures I have many more if you need or want to see them. Sighhhhh. Frustrating that I have to answer these calls and the homeowner does not want to listen and acknowledge my over years of roofing experience when telling her that the roof is done correctly and that there is nothing to fix and repair. The homeowner is welcome to get a second opinion but also know that I will void the warranty if anyone else pounds nails into any of the valleys or flashings that again are done correctly. I did go the the house in April, and knocked on the door and no one was there. Please let me know if you want to see any more pictures of the proper roof installation at *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12488425
I am rejecting this response because: Dan, you are avoiding the facts.  You have already admitted there was a problem by saying you submitted this to insurance and was denied.  If there wasn’t a problem, then it should not have been put to insurance.  Yes, you may have spent over  $3000 to fix the roof, however, you fail to mention that this roof was a $40,000 roof for us.  You fail to mention that even though the roof was in very bad condition when the house was purchased, it did not have one active leak.  You wrote a letter confirming that to our insurance company when the house was closed upon.  You have the facts confused when you say the house closed on April 30, 2017.  In fact, it closed on March 29, 2017.  Never, NEVER was there any communication from you, in writing or otherwise, that putting in the sun tunnels was a bad decision.  We asked you if we could add the tunnels and you said now would be a good time to do it and referred us to [redacted] at Midwest Skylight, whom you said you had often worked with prior and you would coordinate the installation with.  In phone calls to you and [redacted] at Midwest Skylight, there was an understanding that you were working in concert with each other.  We now see that the lack of coordination, as you suggest, is now our fault somehow.  But the biggest denial, is the fact that the water in between the new layers of flat roofing was discovered as the new sun tunnels were being installed, not after.  YES, the roof leaked prior to April 30, because the water was already between the layers.  I have video of it!  It was too late to stop the tunnels when [redacted] took me to the roof to show me the water in between the layers.  We went ahead and finished the tunnels, but the water continued to leak in around them   You also fail to address the cracks  in caulking around the fireplace where a major portion of the water came into the house at.  Again, there is video of that as well.  And finally, you fail to address the leak in our living room from the overhead dormer, again having nothing to do with sun tunnels. In other words, please quit blaming the sun tunnels and stand behind your work.  Does your denial to fix this mean that the warranty that came with the installation of this $40,000 roof is null and void because you blame sun tunnels?  And if, so, when were you going to tell us?  Dan, all we want is to be made whole again.  We are not asking to gouge you in any way and make a million bucks here.  We simply want the water damage covered and the dormer fixed.
Regards,
[redacted]

About the (7) sun tunnel skylight holes.   I gave the number at Midwest Skylights for Sun Tunnels that I thought were going to be placed on the steep sections of the roof.  In my 20 plus years of roofing experience I have only seen sun tunnel skylights on steep sections of roofs. I have never seen sun tunnels and the cheap flashing that comes with them on flat roofs.    I did not have any say or knowledge of where the (7) sun tunnels (7 holes) were going to be placed on this flat roof.  I would have discouraged them. Any of my fellow roofing colleagues reading this you would have discouraged these (7 holes) in newly installed flat roof as well.   I never saw a sun tunnel contract from Midwest Skylights. Have no idea what they cost  and had no idea when they were going to be installed on the roof.  Johnston Contracting was under a deadline to have roof completed so the house could close by April 30, 2017.  I don’t think the sun tunnels were under any deadline as this house needed a new roof per inspection not (7) sun tunnel holes for more light inside the house.   All I know is (7) holes where placed on this flat roof right before it rained (7) inches.   That’s unfortunate.  The GAF Liberty Roll flat roof Johnston Contracting was a sticky membrane roof that was installed over an existing 25 year old rubber roof.  The 25 year old rubber roof did not leak before April 30, 2017 and this GAF Liberty roll only leaked when (7 sun tunnel holes) where cut into this flat roof.  I spend over $3,000.00 to fix repair and replace the sun tunnels faulty flashings that Johnston Contracting did not install.   That’s enough.   Installing and cutting in (7 sun tunnel holes) on a flat roof through the attic for light on a ceiling inside the home is wrong on so many levels it’s beyond mentioning here and not a good formula for days it rains over an inch of rain.

On Complaint #12488425.      John I spoke to you last week and you told me to send this to your personal email so you can post on this site.  I had trouble on posting it on the site time would run out and I would lose what I wrote.   I have spent over 4 hours trying to...

do this.  I'm going to forward this reply to this complainer [redacted] and his threatening lawyer as well.Here is my response.......please put on website.First of all thank you for telling me that I'm good to work with.  I truly am I have not sold over 4,000 roofs in over 25 years because I was not good to work with.     What was failed to mention in this complaint is that (7) sun tunnel skylights (7 holes) were cut into the brand new flat roof that we just installed before May 1st of 2017. Johnston Contracting did not install or was contracted to install these 7 sun tunnels (7 holes)  (7) sun tunnels ( 7 holes) is not a good idea for flat roofs where water ponds after 6 inches of Rain on May 3, 2017.  Johnston Contracting in no way would have taken this flat roof installation if knew that 7 sun tunnels (7 holes) where going be cut in a brand new roof.Before I go over pictures 1 thru 5 I did mention to homeowner that insurance may cover the cost of inside work but after presenting this case to insurance I was denied with insurance saying they would not cover (7 holes and 7 sun tunnels) being cut into a brand new installed roof.   I found that the flashings on these 7 sun tunnels that I did not install to be defective and the quality of the flashings not very good.  Johnston Contracting spent over $3,500.00 to reflashThese 7 sun tunnels (7 holes) including over 20 hours of time.   It's my opinion that Johnston Contracting spent those funds and time to correct (7) mistakes (7 holes sun tunnels) that was not installed by Johnston Contracting.   In my opinion Johnston Contracting spent this $3,500 to correct this mistake not made by Johnston Contracting and the homeowner should have to spend the around a $1,200.00 bill to correct the mistakes on the inside of the home that all occurred around these 7 holes where sun tunnel tubes come into the ceilings in home.   We can dispute this in a court of law but if we do I'll be asking for $3,500 back plus time spent.Bottom line is 7 hole tunnels should never have been cut into a brand new flat roof.   Let's go over the pictures 1 thru 5.Picture 1.    This is the completion of of the DaVinci wood shingles on steep roof and the GAF Liberty roll roofing on flat roof.    The flat roof was an old EPDM rubber roof installed in 1994 with no leaks.  The old rubber roof was just deteriorated so we installed this very popular GAF Liberty roll.   We were in a crunch to get this roof done by May 1st so home could be closed on.   The temps were still fairly cool and all the seams did not have time to melt into each other because it had not got that hot yet.....which takes us to picture #2.Picture 2.    As you can see all these 7 sun tunnels ( 7 holes ) are installed into the roof on various seems.  Yes these flashings around the 7 sun tunnels (7 holes) are just what they look like.  The silver is like a duck tape material and the black is like electric tape.   I'm sure the sun tunnel people think this flashing is great but I'm here to tell you it's not.    Johnston Contracting flashed them the right way and since we have and over 30 inches of rain we have heard of no leaks.  I heard about emotion and stress of situation and a house party with complaints but I'm confident that anyone in the know would know that cutting ( 7 sun tunnel holes) thru a brand new roof and (7) tunnel tubes running over 60 feet thru the attic is not a good idea.     After the (7) holes were cut into roof in early May it rained over 6 inches in one night.   The roof did not leak.  The (7) holes from these sun tunnels did.    Johnston Contracting fixed it thank you very much.Picture 3.   One sun tunnel (1 hole) is the old sun tunnel flashing.    The 2nd hole is taking the bad flashing off and mopping asphalt around the tunnel and installing the modified GAF Liberty Roll.   This is the way this should have been installed in the first place.   The sun tunnel people and their bad flashing around tunnels would disagree but the over 40 people I know in flat roof commercial would agree with me.   The person who installed these new flashings around these (7) holes talked with the homeowner about this and I thought we were in a a agreement on how bad of an idea it was to cut ( 7 holes) into a brand new installed flat roof.   I suppose I was wrong in assuming this.Picture 4.   (2) out of the (7) holes that were reflashed by Johnston Contracting.Picture 5.   Just for good measure Johnston Contracting coated the roof with a very high quality Suprema flat roof coating to coat and seal all the crossover seals on roof.Dan Johnston at Johnston Contracting learns new things every year that passes by.   The big thing I learned on this installation is 1. Don't do jobs when it has to be done by a deadline.  Kansas City weather simply cannot make this happen all the time.    2.  Turn down jobs installations with skylights.  Taking a perfectly good roof and cutting holes in it is not a good idea especially when it rains in many inches like it did in KC in 2017.    The roof guy blames the skylight guy and the skylight guy blames the roofer.   Johnston Contracting spent over $3,500 fixing another installers problem and thinks that is enough.    Thank you.

After receiving this email notice from the Revdex.com, I called [redacted] directly to discuss his response.  He explained the reason for the missing shingle and said that he had actually gone to the wrong  townhouse next door and that is why I never spoke with him.  While I accept the reason given for the missing shingle, it would seem that the exposed roofing material in question could have a more finished appearance.  I have decided to accept the quality of the work as is.  Thank you.[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]