Johnston Mill Lofts

I apologize for not replying to the first email that was sent I did not see it and I apologizeTo whom it may concern: Mrs [redacted] contacted the office March 25th, around 1:pm stating they had bees in their apartment We then contact the exterminator and he came out immediately Once the technician assessed the situation he called my, [redacted] Senior property manager and I went to the apartment so the technician would update me [redacted] (technician) and myself informed the resident of what needed to be done [redacted] proceeded to sprayed the bees and informed the resident that he would be back the next day with his bee suit and he would take care of the nest and to spray again I talked to Mrs [redacted] and told her that [redacted] sprayed the bees and that she needed to stay out of the apartment for hours due to the chemicals the exterminator applied Mrs [redacted] was satisfied and did not say anything else at that time Around 8:pm that evening, I received a text message from ***, the maintenance manager at JML, stating Mr [redacted] called the emergency line and he wanted someone to contact him about accommodations until the bees were gone I then sent a message to my boss, [redacted] , regional manager, and she replied around 10:pm [redacted] stated for us to contact Mr [redacted] 's and let him know if he needed to get a room he could and to bring me the receipt in the morning I sent the message to [redacted] and [redacted] called Mr [redacted] and he did not answer [redacted] could not leave a message because of Mr [redacted] voice mail was full or wasn't setup [redacted] then forwarded the message to Mr [redacted] Mr [redacted] did not contact the [redacted] the remained of the evening On the 26th of March [redacted] (leasing specialist) and myself went to the [redacted] apartment and I talked to Ms [redacted] and I gave her a choice of staying in the apartment or transferring to another apartment, *** She said she was going to talk to her husband I told her [redacted] would be out later in the day to take care of the nest Ms [redacted] then said if [redacted] was going to treat the problem, that they would rather not move I did give her the option [redacted] came out that afternoon and removed the nest and treated the area On the 13th of April Mr [redacted] sent and email stating he had bees in his apartment [redacted] contacted [redacted] and he said he would be out Mrs [redacted] came into the office at 1:pm to state the bees had come back inside the apartment [redacted] once again informed the technician and he stated he would be out by 4:pm Later Mr [redacted] came into the office stating he wants us to do something now and put his family in a hotel and every other word was a cuss word If he said the f-word once he said it times Mr [redacted] did email [redacted] and [redacted] spoke to me and said she did not call him back because he did put his phone number in the email [redacted] did email him back and eventually spoke to him(I know that for a fact because he was moving out the 15th of May and [redacted] waived the rent for those days.) [redacted] arrived at 4:pm and he immediately went to ***, the [redacted] apartment, and he informed everyone that this was a new nest and it had nothing to do with the nest back in March [redacted] once again treated the issue Once [redacted] finished he spoke with the resident and everything was good to go After he left Ms [redacted] called the office and stated her son stepped on a dead bee and it stung him on the foot Ms [redacted] came to the office and filled out an incident report This was the last we have heard from the [redacted] I hope this enlightens you and lets you know that I do all I can to take care of the residents here at Johnston Mill I don't like when we get a bad review when we have done everything in our power to rectify the issue We immediately contact the exterminator and did everything we could Thank you for your time, [redacted] Senior Property Manager

To whom it may concern:First I appreciate you informing me of Ms*** complaint against Johnston Mill Lofts This is the first I have heard about her complaint and she was just in the office last week
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First of all, please inform Ms*** that she did NOT have a security deposit so there wasn't a credit to apply towards her outstanding balance Ms*** had a sure deposit which means she paid the $to the sure deposit company and they in a sense covered her depositWhen Ms*** moved out she left furniture in the apartment along with bags of trash and she did not turn in all her keys and the apartment needed cleaning, which is the reason she was charged a trash fee, a cleaning fee and lost key fee Ms *** stated she didn't know she was to give a day notice so she knew she would be charged months rent for only giving a day notice Ms*** was not charged the additional month, which she actually should have been I apologize that Ms*** did not receiving her final account notice because we mailed it to the following address: *** *** *** *** *** ** *** and it was not returned I wish Ms*** would have mentioned this to us when she was here last week and I would have been more than happy to explain everything to her and I would have made sure she understood before she left
Please let me know if there is anything else I need to do If you need additional information in regards to the sure deposit, please let me know
Thank you,
*** ***
Senior Property Manager
Johnston Mill Lofts and Midtown Square Apartments

To Whom it May Concern:As soon as this resident moved out, we did a walk through and took pictures, some are attached, and then we did the move out paperwork and sent him his Final Account Statement.  The resident has 30 days to pay Johnston Mill the amount due and if this the bill is not...

paid within 30 days, it is automatically turned over to the collection agency.  The collection agency contacts the resident and the resident can set up payments if he wishes and as long as he is making his payments, it will NOT hit his credit report.  This resident called and stopped by the office in regards to his fees.  He was aware and he was told how the process works.    
Please let me know if there is anything else you need.
Thank you for your assistance.
[redacted]

I apologize for not replying to the first email that was sent.  I did not see it and I apologize.
To whom it may concern:
Mrs. [redacted] contacted the office March 25th, 2015 around 1:00 pm stating they had bees in their apartment.  We then contact the exterminator...

and he came out immediately.  Once the technician assessed the situation he called my, [redacted] Senior property manager and I went to the apartment so the technician would update me.  [redacted] (technician) and myself informed the resident of what needed to be done.  [redacted] proceeded to sprayed the bees and informed the resident that he would be back the next day with his bee suit and he would take care of the nest and to spray again.  I talked to Mrs. [redacted] and told her that [redacted] sprayed the bees and that she needed to stay out of the apartment for 4 hours due to the chemicals the exterminator applied.  Mrs. [redacted] was satisfied and did not say anything else at that time.  
Around 8:00 pm that evening, I received a text message from [redacted], the maintenance manager at JML, stating Mr. [redacted] called the emergency line and he wanted someone to contact him about accommodations until the bees were gone.  I then sent a message to my boss, [redacted], regional manager, and she replied around 10:00 pm.  [redacted] stated for us to contact Mr. [redacted]'s and let him know if he needed to get a room he could and to bring me the receipt in the morning.  I sent the message to [redacted] and [redacted] called Mr. [redacted] and he did not answer.  [redacted] could not leave a message because of Mr. [redacted] voice mail was full or wasn't setup.  [redacted] then forwarded the message to Mr. [redacted].  Mr. [redacted] did not contact the [redacted] the remained of the evening.  On the 26th of March [redacted] (leasing specialist) and myself went to the [redacted] apartment and I talked to Ms. [redacted] and I gave her a choice of staying in the apartment or transferring to another apartment, [redacted].  She said she was going to talk to her husband.  I told her [redacted] would be out later in the day to take care of the nest.  Ms. [redacted] then said if [redacted] was going to treat the problem, that they would rather not move.  I did give her the option.  [redacted] came out that afternoon and removed the nest and treated the area.  
On the 13th of April Mr. [redacted] sent and email stating he had bees in his apartment.  [redacted] contacted [redacted] and he said he would be out.   Mrs. [redacted] came into the office at 1:45 pm to state the bees had come back inside the apartment [redacted] once again informed the technician and he stated he would be out by 4:00 pm.  Later Mr. [redacted] came into the office stating he wants us to do something now and put his family in a hotel and every other word was a cuss word.  If he said the f-word once he said it 50 times.  Mr. [redacted] did email [redacted] and [redacted] spoke to me and said she did not call him back because he did put his phone number in the email.  [redacted] did email him back and eventually spoke to him. (I know that for a fact because he was moving out the 15th of May and [redacted] waived the rent for those days.)  [redacted] arrived at 4:00 pm and he immediately went to [redacted], the [redacted] apartment, and he informed everyone that this was a new nest and it had nothing to do with the nest back in March.  [redacted] once again treated the issue.  Once [redacted] finished he spoke with the resident and everything was good to go.  After he left Ms. [redacted] called the office and stated her son stepped on a dead bee and it stung him on the foot.  Ms. [redacted] came to the office and filled out an incident report.  This was the last we have heard from the [redacted].   
I hope this enlightens you and lets you know that I do all I can to take care of the residents here at Johnston Mill.  I don't like when we get a bad review when we have done everything in our power to rectify the issue.  We immediately contact the exterminator and did everything we could.  
Thank you for your time,
[redacted]
Senior Property Manager