Joint Ops Properties

Dispute Resolution DepartmentRevdex.com [redacted] (FAX)***@stlouisRevdex.com.orgVIA FACSIMILE: [redacted] RE: Complaint ID# [redacted] Customer: [redacted] ***ongProperty: [redacted] Dear Revdex.com,My name is [redacted] and I am the legal Representative for Joint OpsPropertiesJoint Ops Properties received the information you sent on August 29, inregards to a complaint from one of their current customersPlease find the requestedresponse to this claim below.OVERVIEWJoint Ops Properties is a Missouri LLC that specializes in Rent to Own propertiesaround the StLouis Metropolitan AreaThe goal of this company is to help low incomeindividuals who may not qualify for a traditional mortgage to find affordable housing thatthey can inhabit quickly in hopes that at the end of the usually two year rental period theywill qualify for a mortgage and buy the property outrightJoint Ops also assists infacilitating this process by providing information to clients about credit counselors whocan help them to improve their credit scores during this process in order to attain amortgage in the near future.Joint Ops posts the properties online, and upon communication with the client,provides a lockbox code for them to go and view the property they are interested in.After personally viewing the property, or usually properties, a client then fills out anapplication for the programAfter the application is reviewed, there is a buyers meetingwhere Joint Ops meets with the client and negotiates the Option Deposit, which acts as adown payment that counts towards purchase price when the client buys the property, rent,and what work usually needs to be done with the homeFollowing this, there is aclosing, which is witnessed by an attorney who is there to answer any questions the clientmay have about the Lease agreement, including three Exhibits which outline the specificterms and procedure for buying the home when they are able to qualify for a mortgageIfthey do not qualify for a mortgage, another Lease can be negotiated to extend the processfor another one to two years.NYFLOT FACTSIn this particular instance, the property located at [redacted] was posted online;the original posting can be seen below: [redacted] As seen in the posting, the purchase price is set at a price that takes into account the factthat the home is being sold “As Is”, which is very clear in the postingIt also statesspecifically “the main floor has been mostly gutted ready for new kitchen, bath, wallrepairs, paint, and new flooring.”Ms [redacted] contacted Joint Ops, and physically inspected the property as well assome othersIt was plainly obvious when visiting the property at Nyflot that there wasconsiderable work that needed to be done on the homeThere was no kitchen, and thebottom floor needed considerable work to be finished.Upon Ms***’s application being received, Dave Strode from Joint Ops spokewith her over the phoneShe had applied for two homes, however one of them wasalready going to a more qualified applicant, so she was given the option to continueviewing other properties but she chose to proceed with NyflotAt this time Davementioned the considerable amount of work that needed to be done to the property andasked specifically if she would be able to handle these repairs, as he did with otherapplicants for this particular propertyMs [redacted] specifically stated that she wasn’tconcerned about completing the work because she had a good job, as well as manychildren and grandchildren who are contractors would assist in the renovations.After discussing the application, paying an Option Deposit of $3,andconducting a buyers meeting to discuss the rent and purchase price, she participated in aclosing.In the closing, which took place on March 14, Ms [redacted] was able to askquestions about the Lease Agreement and discuss the Exhibits in the leaseExhibit B tothe Lease Agreement specifically states in detail that it is her full responsibility toconduct the repairs, and lists the work to be done as, “Install new flooring on 1st floorkitchen, bathroom, dining room & common room Complete the kitchen and renovationsneededI.E drywall, tape & mud work, painting, cabinetry, countertops &appliances Complete the 1st floor bathroom renovationsIE install tub/shower units,drywall, tape & mud work, vanities, toilets, painting, etc Complete main floorrenovations, IE drywall, tape & mud work, painting, etc” as well as to correct anyelectrical and plumbing issues, among other thingsExhibit B also states that the workwould be done by June 14, or the agreement may be terminated at Lessor’sdiscretionShe signed the agreement and had specific knowledge of all of the work thatneeded to be done.After signing the Lease Agreement, and having difficulty in completing therepairs, Joint Ops has never tried to exercise the right to terminate the agreementJointOps has agreed on multiple occasions to assist with certain aspects of the repairs, butrequired proof of invoices or receipts for the work she has already completedThosehave never been receivedJoint Ops has asked her for estimates that she received fromcontractors, and she has only provided non-itemized, overly general carbon copy sheetslacking even a company name or specifics of the work to be done, leading them toquestion their legitimacyNot only have they tried to work with Ms [redacted] by assistingwith some of the repairs but despite her claim that she has had to make all the repairs andpay rent of $1,per month, they discounted her rent for five consecutive months fromMarch through July to assist her in making these repairsTo this point, they have noproof that given the five months of discounted rent, she has completed ANY of the workto be done on the home.Lastly, Joint Ops provides a list of trusted contractors for clients who need to dorepairsJoint Ops is not affiliated with these contractors, but given the constructionhistory of some of the staff, these are people whom employees of Joint Ops have workedwith in the pastIt was brought to their attention by one of these contractors that Ms.Long is employed through a school district, and therefore does not work over the summermonthsThis information essentially confirms that she does not have the capacity tocomplete the work, and she knew from the beginning that this home was too much workfor her.JOINT OPS PROPERTIES’ POSITIONAfter months of complaints from Ms***, Joint Ops offered to refund half ofher deposit in order to have her leave the property or choose another home, as it becameobvious to them that she does not truly intend, nor does she have the capability, tocomplete the work on the homeMs [redacted] lacks any proof that repairs have been done tothe home per the agreement in any capacity, despite five months at discounted rentJointOps has offered to assist in repairs, as [redacted] as she had completed some on her ownIt hasbecome clear to them that she wants them to complete all of the work, but to still be ableto purchase the home at the “As Is” price, which is obviously unacceptable to Joint Opsand violates the Lease Agreement.The entire Lease Agreement and Exhibits to that Agreement are based on pricesthat reflect the “As Is” status of the homeExhibit B to the Lease Agreement is entitled“Sweat Equity Program” because the client is gaining equity in the home by completingthe repairs on their own, and eventually buying the house at a price well under itscompleted valueThe “As Is” price on the house is set with knowledge that the client willhave to complete certain repairs to pass inspections and acquire occupancy permits,which is why Joint Ops asked her on three separate occasions, the application, the closingand buyer’s meeting, whether she had the capacity to complete the repairs.Ms [redacted] wants the house at the discounted price but does not want to put therequired work into the home, which is central to the agreementJoint Ops gave her fivemonths at nearly half rent, and none of those discounts went towards her making anyrepairs to the homeJoint Ops refuses to assist her until she shows that she has put someequal effort into the repairs, which she clearly has notTherefore, Joint Ops feels it isreasonable to offer her $of her deposit backing order to vacate the home, becauseshe received five months of nearly half rent, money lost by Joint Ops, and the house is inthe exact same shape as it was when she signed her agreement in March.Lastly, to verify the information detailed above, I have attached three documentsto this responseThese documents are copies of 1- the Lease Agreement w/ Exhibits, 2-the Application Receipt, and 3- the Statement Ledger of payments and discounts for Ms.Long.Very truly yours, [redacted] Jr.Attorney at Law

Joint Ops Properties runs a program of rent to own homes All tenants have an option to buy their homes at the end of a two year lease They are presented with inspections of the homes, and the "tenants” sign contracts agreeing that the homes are As Is, and they agree to perform repairs
to the home in order to gain occupancy, and during the time in the home The purchase price of the home, and a number of months of rent are often discounted to asset the tenants with making any necessary repairs to pass inspection The “tenants” have complete control over the home, and are completely aware of the addendum to their lease requiring them to maintain the home and take care of any and all repairs.In this particular instance, despite Ms***’s signed agreement to be responsible for all maintenance and repairs while she inhabits the property, Joint Ops spoke with her about her heating issue They immediately sent *** *** LLC, a trusted repair company who has even done work at Joint Ops’ main office, to Ms***’s residence and fixed the issue Ms*** claimed that the finance broke again shortly thereafter Joint Ops then gave her the direct number to *** *** LLC, to get it checked out again, and *** *** LLC says the issue is fixed Ms*** told them she wanted the home to be heated above degrees constantly, which is likely above the capacity of the furnace, not a defect or faulty furnace Joint Ops again gave her another number of a company to call to “fix" her furnace and check the insulation around the house Instead, she complained to the Revdex.com.Despite the agreement for Ms*** to maintain and perform all the repairs in the home, which she happily agreed to, Joint Ops went out of their way twice to get the issue resolved Ms*** had her furnace repaired under Joint Ops’ direction despite her contract to be responsible for issues such as this Her excessive heating may be another problem, but she has refused to work out anything further with Joint Ops even after the suggested trying another company for the work

Dispute Resolution DepartmentRevdex.com[redacted] (FAX)[redacted]@stlouisRevdex.com.orgVIA FACSIMILE: [redacted]RE: Complaint ID# [redacted]Customer: [redacted]ongProperty: [redacted]Dear Revdex.com,My name is [redacted] and I am the legal Representative for Joint OpsProperties. Joint Ops...

Properties received the information you sent on August 29, 2016 inregards to a complaint from one of their current customers. Please find the requestedresponse to this claim below.OVERVIEWJoint Ops Properties is a Missouri LLC that specializes in Rent to Own propertiesaround the St. Louis Metropolitan Area. The goal of this company is to help low incomeindividuals who may not qualify for a traditional mortgage to find affordable housing thatthey can inhabit quickly in hopes that at the end of the usually two year rental period theywill qualify for a mortgage and buy the property outright. Joint Ops also assists infacilitating this process by providing information to clients about credit counselors whocan help them to improve their credit scores during this process in order to attain amortgage in the near future.Joint Ops posts the properties online, and upon communication with the client,provides a lockbox code for them to go and view the property they are interested in.After personally viewing the property, or usually properties, a client then fills out anapplication for the program. After the application is reviewed, there is a buyers meetingwhere Joint Ops meets with the client and negotiates the Option Deposit, which acts as adown payment that counts towards purchase price when the client buys the property, rent,and what work usually needs to be done with the home. Following this, there is aclosing, which is witnessed by an attorney who is there to answer any questions the clientmay have about the Lease agreement, including three Exhibits which outline the specificterms and procedure for buying the home when they are able to qualify for a mortgage. Ifthey do not qualify for a mortgage, another Lease can be negotiated to extend the processfor another one to two years.NYFLOT FACTSIn this particular instance, the property located at [redacted] was posted online;the original posting can be seen below:[redacted]As seen in the posting, the purchase price is set at a price that takes into account the factthat the home is being sold “As Is”, which is very clear in the posting. It also statesspecifically “the main floor has been mostly gutted ready for new kitchen, bath, wallrepairs, paint, and new flooring.”Ms. [redacted] contacted Joint Ops, and physically inspected the property as well assome others. It was plainly obvious when visiting the property at Nyflot that there wasconsiderable work that needed to be done on the home. There was no kitchen, and thebottom floor needed considerable work to be finished.Upon Ms. [redacted]’s application being received, Dave Strode from Joint Ops spokewith her over the phone. She had applied for two homes, however one of them wasalready going to a more qualified applicant, so she was given the option to continueviewing other properties but she chose to proceed with Nyflot. At this time Davementioned the considerable amount of work that needed to be done to the property andasked specifically if she would be able to handle these repairs, as he did with otherapplicants for this particular property. Ms. [redacted] specifically stated that she wasn’tconcerned about completing the work because she had a good job, as well as manychildren and grandchildren who are contractors would assist in the renovations.After discussing the application, paying an Option Deposit of $3,000 andconducting a buyers meeting to discuss the rent and purchase price, she participated in aclosing.In the closing, which took place on March 14, 2016 Ms. [redacted] was able to askquestions about the Lease Agreement and discuss the Exhibits in the lease. Exhibit B tothe Lease Agreement specifically states in detail that it is her full responsibility toconduct the repairs, and lists the work to be done as, “Install new flooring on 1st floorkitchen, bathroom, dining room & common room…Complete the kitchen and renovationsneeded. I.E drywall, tape & mud work, painting, cabinetry, countertops &appliances…Complete the 1st floor bathroom renovations. IE install tub/shower units,drywall, tape & mud work, vanities, toilets, painting, etc… Complete main floorrenovations, IE drywall, tape & mud work, painting, etc” as well as to correct anyelectrical and plumbing issues, among other things. Exhibit B also states that the workwould be done by June 14, 2016 or the agreement may be terminated at Lessor’sdiscretion. She signed the agreement and had specific knowledge of all of the work thatneeded to be done.After signing the Lease Agreement, and having difficulty in completing therepairs, Joint Ops has never tried to exercise the right to terminate the agreement. JointOps has agreed on multiple occasions to assist with certain aspects of the repairs, butrequired proof of invoices or receipts for the work she has already completed. Thosehave never been received. Joint Ops has asked her for estimates that she received fromcontractors, and she has only provided non-itemized, overly general carbon copy sheetslacking even a company name or specifics of the work to be done, leading them toquestion their legitimacy. Not only have they tried to work with Ms. [redacted] by assistingwith some of the repairs but despite her claim that she has had to make all the repairs andpay rent of $1,035 per month, they discounted her rent for five consecutive months fromMarch through July to assist her in making these repairs. To this point, they have noproof that given the five months of discounted rent, she has completed ANY of the workto be done on the home.Lastly, Joint Ops provides a list of trusted contractors for clients who need to dorepairs. Joint Ops is not affiliated with these contractors, but given the constructionhistory of some of the staff, these are people whom employees of Joint Ops have workedwith in the past. It was brought to their attention by one of these contractors that Ms.Long is employed through a school district, and therefore does not work over the summermonths. This information essentially confirms that she does not have the capacity tocomplete the work, and she knew from the beginning that this home was too much workfor her.JOINT OPS PROPERTIES’ POSITIONAfter months of complaints from Ms. [redacted], Joint Ops offered to refund half ofher deposit in order to have her leave the property or choose another home, as it becameobvious to them that she does not truly intend, nor does she have the capability, tocomplete the work on the home. Ms. [redacted] lacks any proof that repairs have been done tothe home per the agreement in any capacity, despite five months at discounted rent. JointOps has offered to assist in repairs, as [redacted] as she had completed some on her own. It hasbecome clear to them that she wants them to complete all of the work, but to still be ableto purchase the home at the “As Is” price, which is obviously unacceptable to Joint Opsand violates the Lease Agreement.The entire Lease Agreement and Exhibits to that Agreement are based on pricesthat reflect the “As Is” status of the home. Exhibit B to the Lease Agreement is entitled“Sweat Equity Program” because the client is gaining equity in the home by completingthe repairs on their own, and eventually buying the house at a price well under itscompleted value. The “As Is” price on the house is set with knowledge that the client willhave to complete certain repairs to pass inspections and acquire occupancy permits,which is why Joint Ops asked her on three separate occasions, the application, the closingand buyer’s meeting, whether she had the capacity to complete the repairs.Ms. [redacted] wants the house at the discounted price but does not want to put therequired work into the home, which is central to the agreement. Joint Ops gave her fivemonths at nearly half rent, and none of those discounts went towards her making anyrepairs to the home. Joint Ops refuses to assist her until she shows that she has put someequal effort into the repairs, which she clearly has not. Therefore, Joint Ops feels it isreasonable to offer her $1500 of her deposit backing order to vacate the home, becauseshe received five months of nearly half rent, money lost by Joint Ops, and the house is inthe exact same shape as it was when she signed her agreement in March.Lastly, to verify the information detailed above, I have attached three documentsto this response. These documents are copies of 1- the Lease Agreement w/ Exhibits, 2-the Application Receipt, and 3- the Statement Ledger of payments and discounts for Ms.Long.Very truly yours,[redacted] Jr.Attorney at Law