just got off the phone with your customer returns manageri placed an order october 28th for over $worth of lightup toys for an event benefitiing pediatric cancer reasearchI ordered light up swords, at least 1/of the swords did not function at allI was informed that since it has been over days since my order, and because I did not save the faulty swords, there is nothing that can be done to fix this problemhow disappointingI can assure that we will NEVER use your company or prodcuts againI will stick with businesses that back their products and offer ethical and honest business practicesthe truly unfortunate part? I wasn't asking for my money back, just that you provide replacements for the faulty merchandise that would have then been donated to our local pediatric cancer facilityShame on you
just got off the phone with your customer returns manageri placed an order october 28th for over $worth of lightup toys for an event benefitiing pediatric cancer reasearchI ordered light up swords, at least 1/of the swords did not function at allI was informed that since it has been over days since my order, and because I did not save the faulty swords, there is nothing that can be done to fix this problemhow disappointingI can assure that we will NEVER use your company or prodcuts againI will stick with businesses that back their products and offer ethical and honest business practicesthe truly unfortunate part? I wasn't asking for my money back, just that you provide replacements for the faulty merchandise that would have then been donated to our local pediatric cancer facilityShame on you