Jolie Femme Deux

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that since there is not a proposed action listed, this will not resolve my complaint. The business owner did not offer any settlement or any settlement options.
I am seeking a refund in the amount of $which is the balance and purchase price of the gift card
Regards,
*** ***

Dear Mr***,On April 22, 2017, I received a call from her part-time caregiver that my Mother was unresponsive in her bed, has called and to please comeI owned aboutique named JOLIE FEMME deux Lingerie in the Flower Hill Promenade in Del Mar, CA-approximately hour drive to the Emergency
Room in Corona, CABeing the only survivor left of the family, I called the Property Manager, advise them of the situation and locked up the store with a note on the door explaining in detail that the business will be temporarily closed as I am taking care of matters and full-time care giving my Mother who had a strokeThis horrible situation with my Mother went on to another stroke, pnemonia and eventually dying from the brain shorting out-she had vascular dementiaFrom beginning to burial I was up in Norco, CA until 10/22/17-months.The statement the customer made is false, about reaching me in the fall of offering her to send pictures and her calling me weeks later, which I advised was having a family emergencyThe statement that she looked up on my website in January is falseI did not have an online shopping site live until August 15, The next statement is about contacting me in September and leaving voicemailsI keep every message my portal receives: she called 10/14, 10/15, 10/and on 10/she called, I was home in San Marcos where my business phone is and answeredI spoke to her and advised where I've been and why for months and asked what could I do for herShe asked for cash instead of the gift card she received instead of having merchandise from the online shopping site as she didn't want anythingI advised her of our Gift Card policy, being we do not convert giftcards into cashShe then said I carry nothing in her sizeI told her yes we do - (she informed me she was a 40G in bras)I told her we carry bras up to 44I and we have larges and xlargesI advised her that my webmaster was in the process of putting up the pictures of all the brainventory over the next weeks on the online shopping site and I would call her and let her know when they were up for her to seeThe conversation ended, so I thoughtShe started sending me new reasons why she didn't want to buy anything, each one was a reason that still pointed back to we have her size and plenty to choose fromThen she started threatening me with writing you and taking me to Small Claims CourtI then got another text message that she was going to order but when she went to do so, there was no where to redeem the gift cardMy webmaster's oopsI told her to not worryPlease mail the giftcards to the mailing address, place her order on the site and her items would be shipped out immediatelyShe lied when she wrote I asked her to give me a list of the items she wantedShe then texted me that she "does not trust me'I asked why? She then said she had to go and I would be seeing a letter from the Revdex.com