Jolly Green Thumb

Initial Business Response / [redacted] (1000, 7, 2015/07/20) */ Contact Name and Title: William [redacted] Pres Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @wazimmer.com Agree with customer that a portion of the original installation was improperly flashedOriginal installer attended two factory trainings and job trainingOriginal installer is no longer employed by the company Do not agree that company did not return phone calls, as our phone records reveal many calls and messages left with customer over a period of several rainy weeks On July 7, 2015, our project Coordinator left customer a message that we would be out to fix leak asap, just waiting on good weatherCustomer returned call to PM cell phone on July 8, and said that would be fine Repair was on our service agenda board, waiting on a period of dry weather so sealants would adhere and roof was not open during a rain which would cause more problems Complaint was filed on 7-14, which was the first work day without rain since that conversation Replacement of flashing was completed on July 16, with a call (message left) made to customer on July to verify problem is solvedNo response Call made on July to customer to verify same, customer reports no further leaks (after multiple rains) Can appreciate the customer's anxiety over the problem, but weather is a big factor in being able to get it done right We never ignore a customer concerns, but can't fight Mother Nature OFFER: Repairs have been madeWould appreciate direct contact from customer if any other issues arise

I am very satisfied with my pergola! It matches my siding perfectly and gives me the shelter I wantedThe people I dealt with were very accommodatingMy installation was prompt and completed in a few hours

The Best! From the time I walked into the showroom until the last inspection was complete, there was nothing but friendliness, efficiency and knowledge of their product The professional who came to measure also gave me a short history of the company which inspired confidence The workmen were efficient and neat The financial offer was to my advantage I high recommend Zimmer I had also gotten another quote which was less expensive but it was obvious to me they did not know exactly how to produce what I wanted

years ago, W.AZimmer removed my old shower, it had mold and mildew behind the tile They installed a beautiful shower unit with a chair and grab bar for my elderly mother who has moved in with me Adam, who gave me the estimate and showed me the large selection of finishes to chose from was friendly and knowledgeable The men who installed it, did so quickly and expertly They did a great job with clean up and it was actually less then what the estimate was! It is so beautiful, I am looking forward to having them remodel my small tub into a better bathing experience for Mom and I soon I highly recommend them

From the very start, the staff showed us all our options and helped us select the three season room to fit our desires The work was scheduled and concluded in a most professional time and manner The getting of permits and cement work went smoothly, meeting our desires The erection of the room was quicker than I had imagined even though they had to modify the original room because of the structure of our house Things were finished and the area cleaned up leaving it like no one had been there, except we now had a three season room Thanks

Expertise
Selection
Service
I recently bought my first home and the awning was non functioningWe had someone come out for and estimateHe was prompt and very informativeWe then decided to order our new awning based on courtesy, honesty and selectionIt was very fair priced and within six weeks our new awning was installedI now enjoy time on my deck all the time!! I am so impressed that I am having them come back out in the Spring for an estimate on a four seasons room!!

Initial Business Response /* (1000, 7, 2015/07/20) */
Contact Name and Title: William [redacted] Pres.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@wazimmer.com
Agree with customer that a portion of the original installation was improperly flashed. Original installer attended two factory...

trainings and job training. Original installer is no longer employed by the company.
Do not agree that company did not return phone calls, as our phone records reveal many calls and messages left with customer over a period of several rainy weeks.
On July 7, 2015, our project Coordinator left customer a message that we would be out to fix leak asap, just waiting on good weather. Customer returned call to PM cell phone on July 8, and said that would be fine.
Repair was on our service agenda board, waiting on a period of dry weather so sealants would adhere and roof was not open during a rain which would cause more problems.
Complaint was filed on 7-14, which was the first work day without rain since that conversation.
Replacement of flashing was completed on July 16, with a call (message left) made to customer on July 17 to verify problem is solved. No response.
Call made on July 20 to customer to verify same, customer reports no further leaks (after multiple rains).
Can appreciate the customer's anxiety over the problem, but weather is a big factor in being able to get it done right.
We never ignore a customer concerns, but can't fight Mother Nature.
OFFER:
Repairs have been made. Would appreciate direct contact from customer if any other issues arise.

I am very satisfied with my pergola! It matches my siding perfectly and gives me the shelter I wanted. The people I dealt with were very accommodating. My installation was prompt and completed in a few hours.

The Best! From the time I walked into the showroom until the last inspection was complete, there was nothing but friendliness, efficiency and knowledge of their product. The professional who came to measure also gave me a short history of the company which inspired confidence. The workmen were efficient and neat. The financial offer was to my advantage. I high recommend Zimmer. I had also gotten another quote which was less expensive but it was obvious to me they did not know exactly how to produce what I wanted.

I have always wanted a pergola, and when I saw an ad that WA Zimmer handled pergolas, I emailed them right away. As my husband says "they service no purpose", I did it behind his back. Bill came out and met with us right away and designed our addition to our backyard. Bill and his staff worked with us diligently and then it was complete, and my husband loves our new backyard. I would highly recommend W A Zimmer.

Mr. Z came to our home sat at our table and personally helped us with our decision. The installers were very nice and did a great job. Things that we really love about our awning are:
1) the color blends in so nicely with our house
2) the awning has a remote that we can use to put the awning out from inside the house
3)it has an automatic wind sensor that will retract it if the wind gets to strong.
We purchased our awning April 2016 and we loved it during the hot summer. It was money well spent!
Jack & Marilyn L