I also want to remind you that retainers are not refundable, as stated in the agreement you signedYou can't just decide that after a period of time that you were not updated, so you can then get a refund from usAudit representation is very serious and requires the extensive experience of someone like [redacted] who is an attorney and a CPAYou can't just bounce around from one representative firm to anotherWhen we have a power of attorney signed by a client we are under an obligation to continue work until we are formally removed from the caseWe also have an obligation to contact the [redacted] employee and let them know the situation and not leave them hangingWe maintain excellent professional relationships with the [redacted] employeesWe also have to spend time removing a power of attorney, and updating clients on how to proceed from here if they want to stop our servicesOften they or their old tax preparer doesn't understand exactly how to win deductions, and we have to explain to them what is required by the [redacted] auditorWe represent tax preparation firms, attorneys, and CPA's before the [redacted] so we are very careful to maintain our professional relationships with [redacted] employeesThat is mostly why we have our clients sign our engagement agreement that states that retainers are not refundableYou will see from the bill, the work that was performed on your behalfHad you continued with us, and sorted you documents [redacted] to keep the time down, and contacted me directly or responded to [redacted] email when you had an issue, you would have felt better, and have enjoyed the success that most of our clients do, when we win their audit for them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I spoke with the business--my complaint ID [redacted] was not "in error" however the business did call the [redacted] again on my behalf without additional retainer charges to follow up and clarify the issuesAt this point, the situation appears to be resolving
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Normally, if someone complains, I talk to them to resolve the issueThis way we avoid any problemsDoing tax resolution work is very emotional for many peopleSometimes I have to remind people that the [redacted] moves slower than they want to and to please be patientSometimes we have to get additional extensions for people if they don't have the information or money for us to move forwardHowever, in this case I have to say what you have reported is simple untrueIt appears that after I sent out a general email last Friday to all people on our contact list, that you decided to take the opportunity to complain to the Revdex.com.You hired us in May to defend an audit case.You were quoted approx$4,as an estimate based on $per hourYou agreed to work with us efficiently to keep the time downYou signed an agreement indicating you knew that we get paid as we go and do not carry receivables.We have worked on your account diligently, and have a record of emails sent between usYou have sent us many documents, some of which you even said were irreverent, but wanted to be complete You and [redacted] had constant contact through Jan, There were no issues of calls not returned or invoices not sentIn fat requests were made for additional funds when there was under $left in the account! You had told us, in an email, and a call to [redacted] that at the end of that you were looking to hire someone else to help youThis was after your retainer was used and after you gave [redacted] many documents for review in mid DecemberYou never got back and in Jan, [redacted] spoke to the auditor in your behalf anyway, to protect you from any decisions against youWe have been awaiting contact from you concerning what you wanted to do from hereI se now that this is your response.I'm sorry you were frustrated that the [redacted] required documentation that was greater than you could provideWe try to warn people ahead of time that you can't just throw documents at the [redacted] and expect them to believe youSometimes it really requires a lot of work on your part to review and sort your documents before giving them to usI am always available to respond to personal emails at [redacted] Calls to [redacted] requesting to speak to me, or an email to me would have resulted in communication directly with me.In my weekly case reviews, it has never come up there there was ever any dissatisfaction on your partIF you want us to resend a bill, just call [redacted] and ask her.I am sorry that you never brought this to my attentionWe strive to keep all of our clients happy as we help them resolve their [redacted] problemsWe have successfully resolved thousands of tax cases over the last years, with very few complaints
We spoke to *** *** who realized she had filed the complaint in error, and is requesting that the *** remove the *** complaintWe look forward to a continued solid relationship with our client
Normally, if someone complains, I talk to them to resolve the issue. This way we avoid any problems. Doing tax resolution work is very emotional for many people. Sometimes I have to remind people that the [redacted] moves slower than they want to and to please be patient. Sometimes we have to get...
additional extensions for people if they don't have the information or money for us to move forward. However, in this case I have to say what you have reported is simple untrue. It appears that after I sent out a general email last Friday to all people on our contact list, that you decided to take the opportunity to complain to the Revdex.com.You hired us in May 2016 to defend an audit case.You were quoted approx. $4,000. as an estimate based on $195. per hour. You agreed to work with us efficiently to keep the time down. You signed an agreement indicating you knew that we get paid as we go and do not carry receivables.We have worked on your account diligently, and have a record of emails sent between us. You have sent us many documents, some of which you even said were irreverent, but wanted to be complete. You and [redacted] had constant contact through Jan, 2017. There were no issues of calls not returned or invoices not sent. In fat requests were made for additional funds when there was under $100. left in the account! You had told us, in an email, and a call to [redacted] that at the end of 2016 that you were looking to hire someone else to help you. This was after your retainer was used and after you gave [redacted] many documents for review in mid December. You never got back and in Jan, 2017 [redacted] spoke to the auditor in your behalf anyway, to protect you from any decisions against you. We have been awaiting contact from you concerning what you wanted to do from here. I se now that this is your response.I'm sorry you were frustrated that the [redacted] required documentation that was greater than you could provide. We try to warn people ahead of time that you can't just throw documents at the [redacted] and expect them to believe you. Sometimes it really requires a lot of work on your part to review and sort your documents before giving them to us. I am always available to respond to personal emails at [redacted] Calls to[redacted] requesting to speak to me, or an email to me would have resulted in communication directly with me.In my weekly case reviews, it has never come up there there was ever any dissatisfaction on your part. IF you want us to resend a bill, just call [redacted] and ask her.I am sorry that you never brought this to my attention. We strive to keep all of our clients happy as we help them resolve their [redacted] problems. We have successfully resolved thousands of tax cases over the last 35 years, with very few complaints.
I also want to remind you that retainers are not refundable, as stated in the agreement you signed. You can't just decide that after a period of time that you were not updated, so you can then get a refund from us. Audit representation is very serious and requires the extensive experience of someone like [redacted] who is an attorney and a CPA. You can't just bounce around from one representative firm to another. When we have a power of attorney signed by a client we are under an obligation to continue work until we are formally removed from the case. We also have an obligation to contact the [redacted] employee and let them know the situation and not leave them hanging. We maintain excellent professional relationships with the [redacted] employees. We also have to spend time removing a power of attorney, and updating clients on how to proceed from here if they want to stop our services. Often they or their old tax preparer doesn't understand exactly how to win deductions, and we have to explain to them what is required by the [redacted] auditor. We represent tax preparation firms, attorneys, and CPA's before the [redacted] so we are very careful to maintain our professional relationships with [redacted] employees. That is mostly why we have our clients sign our engagement agreement that states that retainers are not refundable. You will see from the bill, the work that was performed on your behalf. Had you continued with us, and sorted you documents [redacted] to keep the time down, and contacted me directly or responded to [redacted] email when you had an issue, you would have felt better, and have enjoyed the success that most of our clients do, when we win their audit for them.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I spoke with the business--my complaint ID [redacted] was not "in error" however the business did call the [redacted] again on my behalf without additional retainer charges to follow up and clarify the issues. At this point, the situation appears to be resolving.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
I also want to remind you that retainers are not refundable, as stated in the agreement you signedYou can't just decide that after a period of time that you were not updated, so you can then get a refund from usAudit representation is very serious and requires the extensive experience of someone like [redacted] who is an attorney and a CPAYou can't just bounce around from one representative firm to anotherWhen we have a power of attorney signed by a client we are under an obligation to continue work until we are formally removed from the caseWe also have an obligation to contact the [redacted] employee and let them know the situation and not leave them hangingWe maintain excellent professional relationships with the [redacted] employeesWe also have to spend time removing a power of attorney, and updating clients on how to proceed from here if they want to stop our servicesOften they or their old tax preparer doesn't understand exactly how to win deductions, and we have to explain to them what is required by the [redacted] auditorWe represent tax preparation firms, attorneys, and CPA's before the [redacted] so we are very careful to maintain our professional relationships with [redacted] employeesThat is mostly why we have our clients sign our engagement agreement that states that retainers are not refundableYou will see from the bill, the work that was performed on your behalfHad you continued with us, and sorted you documents [redacted] to keep the time down, and contacted me directly or responded to [redacted] email when you had an issue, you would have felt better, and have enjoyed the success that most of our clients do, when we win their audit for them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I spoke with the business--my complaint ID [redacted] was not "in error" however the business did call the [redacted] again on my behalf without additional retainer charges to follow up and clarify the issuesAt this point, the situation appears to be resolving
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Normally, if someone complains, I talk to them to resolve the issueThis way we avoid any problemsDoing tax resolution work is very emotional for many peopleSometimes I have to remind people that the [redacted] moves slower than they want to and to please be patientSometimes we have to get additional extensions for people if they don't have the information or money for us to move forwardHowever, in this case I have to say what you have reported is simple untrueIt appears that after I sent out a general email last Friday to all people on our contact list, that you decided to take the opportunity to complain to the Revdex.com.You hired us in May to defend an audit case.You were quoted approx$4,as an estimate based on $per hourYou agreed to work with us efficiently to keep the time downYou signed an agreement indicating you knew that we get paid as we go and do not carry receivables.We have worked on your account diligently, and have a record of emails sent between usYou have sent us many documents, some of which you even said were irreverent, but wanted to be complete You and [redacted] had constant contact through Jan, There were no issues of calls not returned or invoices not sentIn fat requests were made for additional funds when there was under $left in the account! You had told us, in an email, and a call to [redacted] that at the end of that you were looking to hire someone else to help youThis was after your retainer was used and after you gave [redacted] many documents for review in mid DecemberYou never got back and in Jan, [redacted] spoke to the auditor in your behalf anyway, to protect you from any decisions against youWe have been awaiting contact from you concerning what you wanted to do from hereI se now that this is your response.I'm sorry you were frustrated that the [redacted] required documentation that was greater than you could provideWe try to warn people ahead of time that you can't just throw documents at the [redacted] and expect them to believe youSometimes it really requires a lot of work on your part to review and sort your documents before giving them to usI am always available to respond to personal emails at [redacted] Calls to [redacted] requesting to speak to me, or an email to me would have resulted in communication directly with me.In my weekly case reviews, it has never come up there there was ever any dissatisfaction on your partIF you want us to resend a bill, just call [redacted] and ask her.I am sorry that you never brought this to my attentionWe strive to keep all of our clients happy as we help them resolve their [redacted] problemsWe have successfully resolved thousands of tax cases over the last years, with very few complaints
We spoke to *** *** who realized she had filed the complaint in error, and is requesting that the *** remove the *** complaintWe look forward to a continued solid relationship with our client
Normally, if someone complains, I talk to them to resolve the issue. This way we avoid any problems. Doing tax resolution work is very emotional for many people. Sometimes I have to remind people that the [redacted] moves slower than they want to and to please be patient. Sometimes we have to get...
additional extensions for people if they don't have the information or money for us to move forward. However, in this case I have to say what you have reported is simple untrue. It appears that after I sent out a general email last Friday to all people on our contact list, that you decided to take the opportunity to complain to the Revdex.com.You hired us in May 2016 to defend an audit case.You were quoted approx. $4,000. as an estimate based on $195. per hour. You agreed to work with us efficiently to keep the time down. You signed an agreement indicating you knew that we get paid as we go and do not carry receivables.We have worked on your account diligently, and have a record of emails sent between us. You have sent us many documents, some of which you even said were irreverent, but wanted to be complete. You and [redacted] had constant contact through Jan, 2017. There were no issues of calls not returned or invoices not sent. In fat requests were made for additional funds when there was under $100. left in the account! You had told us, in an email, and a call to [redacted] that at the end of 2016 that you were looking to hire someone else to help you. This was after your retainer was used and after you gave [redacted] many documents for review in mid December. You never got back and in Jan, 2017 [redacted] spoke to the auditor in your behalf anyway, to protect you from any decisions against you. We have been awaiting contact from you concerning what you wanted to do from here. I se now that this is your response.I'm sorry you were frustrated that the [redacted] required documentation that was greater than you could provide. We try to warn people ahead of time that you can't just throw documents at the [redacted] and expect them to believe you. Sometimes it really requires a lot of work on your part to review and sort your documents before giving them to us. I am always available to respond to personal emails at [redacted] Calls to[redacted] requesting to speak to me, or an email to me would have resulted in communication directly with me.In my weekly case reviews, it has never come up there there was ever any dissatisfaction on your part. IF you want us to resend a bill, just call [redacted] and ask her.I am sorry that you never brought this to my attention. We strive to keep all of our clients happy as we help them resolve their [redacted] problems. We have successfully resolved thousands of tax cases over the last 35 years, with very few complaints.
I also want to remind you that retainers are not refundable, as stated in the agreement you signed. You can't just decide that after a period of time that you were not updated, so you can then get a refund from us. Audit representation is very serious and requires the extensive experience of someone like [redacted] who is an attorney and a CPA. You can't just bounce around from one representative firm to another. When we have a power of attorney signed by a client we are under an obligation to continue work until we are formally removed from the case. We also have an obligation to contact the [redacted] employee and let them know the situation and not leave them hanging. We maintain excellent professional relationships with the [redacted] employees. We also have to spend time removing a power of attorney, and updating clients on how to proceed from here if they want to stop our services. Often they or their old tax preparer doesn't understand exactly how to win deductions, and we have to explain to them what is required by the [redacted] auditor. We represent tax preparation firms, attorneys, and CPA's before the [redacted] so we are very careful to maintain our professional relationships with [redacted] employees. That is mostly why we have our clients sign our engagement agreement that states that retainers are not refundable. You will see from the bill, the work that was performed on your behalf. Had you continued with us, and sorted you documents [redacted] to keep the time down, and contacted me directly or responded to [redacted] email when you had an issue, you would have felt better, and have enjoyed the success that most of our clients do, when we win their audit for them.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I spoke with the business--my complaint ID [redacted] was not "in error" however the business did call the [redacted] again on my behalf without additional retainer charges to follow up and clarify the issues. At this point, the situation appears to be resolving.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.