Hello- Jonas Fitness has investigated this issue and also spoken to the customer Part of this issue was a misunderstanding and part was a small error on our part We sher account to be refunded for $as a courtesy for any trouble she experienced Please let me know should you have any questions or concerns Thank you, [redacted] Jonas Fitness, Inc
Since this complaint has been filed we have spoken to the member and come up with a resolution We are still waiting to hear back from her to terminate the account class="GINGER_SOFTWARE_mark">if she has futher questions she is encouraged to head into the club to make a payment and then call us to be sure we update the account on our endThank you- Jonas Fitness From: Jonas FitnessSent: Thursday, October 01, 1:PMSubject: RE: [redacted] - [redacted] Hi, I reached out to this member this morningI let her know that John [redacted] approved removing the late fees and pulling her account from collections once she pays the $for the duesShe stated that she was not comfortable providing a one-time credit/debit card for the transaction and wanted an invoice for it, however we are unable to do thisI advised her that until the $is paid, we cannot remove the fees or pull from collectionsShe stated she will go to the club to pay, then call me back directly to clear the account and terminate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We had requested to have software left on through the end of February however when we called and emailed the company for days with no response we were forced to go another route with our club management softwareApparently the software was turned back on without our knowledge and with no communication from ***We request a full refund for the month of February Regards, [redacted]
Hello ***- Unfortunately, we here at Jonas Fitness do not have anything to do with the cancellation policy at your gym Many of the larger health clubs in the US contract Jonas Fitness to handle all the calls and billing for their membersThe clubs tell us what the policies are regarding cancellation and it is up to them how they choose to request your cancellation notice All we do is take direction from them on cancelation rules and regulations, provide them a call center for their members to use and process the members monthly membership duesI wish we could help further, but these types of issues and comments would need to be sent to the club directly as it is out of Jonas' controlThank you and I hope that helped to clarify thingsJonas Fitness
Hello- Jonas Fitness has investigated this issue and also spoken to the customer Part of this issue was a misunderstanding and part was a small error on our part We sher account to be refunded for $as a courtesy for any trouble she experienced Please let me know should you have any questions or concerns Thank you, [redacted] Jonas Fitness, Inc
Since this complaint has been filed we have spoken to the member and come up with a resolution We are still waiting to hear back from her to terminate the account class="GINGER_SOFTWARE_mark">if she has futher questions she is encouraged to head into the club to make a payment and then call us to be sure we update the account on our endThank you- Jonas Fitness From: Jonas FitnessSent: Thursday, October 01, 1:PMSubject: RE: [redacted] - [redacted] Hi, I reached out to this member this morningI let her know that John [redacted] approved removing the late fees and pulling her account from collections once she pays the $for the duesShe stated that she was not comfortable providing a one-time credit/debit card for the transaction and wanted an invoice for it, however we are unable to do thisI advised her that until the $is paid, we cannot remove the fees or pull from collectionsShe stated she will go to the club to pay, then call me back directly to clear the account and terminate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We had requested to have software left on through the end of February however when we called and emailed the company for days with no response we were forced to go another route with our club management softwareApparently the software was turned back on without our knowledge and with no communication from ***We request a full refund for the month of February Regards, [redacted]
Hello ***- Unfortunately, we here at Jonas Fitness do not have anything to do with the cancellation policy at your gym Many of the larger health clubs in the US contract Jonas Fitness to handle all the calls and billing for their membersThe clubs tell us what the policies are regarding cancellation and it is up to them how they choose to request your cancellation notice All we do is take direction from them on cancelation rules and regulations, provide them a call center for their members to use and process the members monthly membership duesI wish we could help further, but these types of issues and comments would need to be sent to the club directly as it is out of Jonas' controlThank you and I hope that helped to clarify thingsJonas Fitness