[redacted] have been advertising with my company for several years off and on They seem to complain year after year of how awful we are but still come backI have been asked for a refund from them several times over the past few years even though their ad has received tremendous exposure year after year We respond to their complaints immediately every time they have a complaint and do what we can at no additional charge including boosting their ranking at no charge, reviewing their ad and making suggestion for them to spice up their ad with new, eye catching photos, detailed descriptions, etc They never take our advice but continue to complain year after year I have been in business for over years and have thousands of customers There are a handful that try to get their money back unjustifiably I take every complaint very seriously and always honor my Rental Guarantee according to our guidelines The Rental Guarantee strictly states that is for new members Why would a customer continue to advertise with me year after year if they are dissatisfied and not getting any rentals from my site In addition to the Francheschi's not being new customers, their situation did not meet our Rental Guarantee which we spell out very clearly to avoid any problems like this If I did not have any guidelines, anyone could advertise on my site all summer and then contact me in the Fall (which happens here and there) saying they are not happy and want a refund They used my service all summer during peak season, received over 1,page views February 2015, they had family's email them requesting to reserve their property and a couple phone calls which is tremendous exposure They reactivated their ad with us on April 21, and never contacted us once all summer saying they were unhappy or to ask for help until yesterday (several months past the month rental guarantee period) after the summer season is over and they are no longer in need of rentals Below is our Rental Guarantee Thank you! [redacted] ***, Owner of ShoreSummerRentals.com.RENTAL GUARANTEEGetting the Most Out of Your Property ListingIf you are dissatisfied with your INITIAL Vacation Rentals 2U.com or Shore Summer Rentals.com listing please e-mail us and we will review your ad to go over it in detail to see if it has received proper exposureIf your ad has received over e-mail contacts within a month period OR secured at least ONE rental, a refund will NOT be issuedYour ad needs to be advertised at least days to give our websites time to work for your rental propertyIf it has been days and you have not received email contacts, email me and I will review your ad to make sure it was being showcased in the best possible mannerI will offer recommendations and help for the following daysIf, on the 90th day you still have less than email contacts and have not secured at least ONE rental, we will cancel your listing and issue a prompt full refund.This offer is valid for our Gold or Diamond Main Memberships only Rental listings MUST have at least appealing photos and listings that do not display the property address on the live website are not eligible for the Rental Guarantee as most renters skip those properties in fear that it may be a scam All listings have the ability to upload up to photos.Refunds will be based on the following chart:- Days: Trial Period - Not Eligible for Refund - Days: Recommendations and Help from ShoreSummerRentals.com 90th Day - 100% Refund and Cancellation of Listing (If you received less than e-mail contacts)After Days: Not Eligible for RefundPlease note, after the 91st day listed on the site (from the date the property was initially added to our site), NO refunds will be issued.Refunds are available for your first listing onlyThis offer is for new customers only, if you renew your listing there will be no more guarantee and no refund will be issued
Complaint: [redacted] I am rejecting this response because:We sid advertise one year many years ago when we first purchased the property and left them to advertise with other companies that gave us far more results with a great deal of less workWhen we advertised with them this year it was an honest to god mistake thinki g it was not the same company, once we realized our error we decided to let it stand and see what happenedEleven responses to the add at the highest level of membership over the course of months and not a single prospective renter responded after the initial inquiryIt is not by any stretch of the imagination being a handful by asking a business to do exactly what it is that they advertise and by that I mean that there was not a single night rented let alone a week through the season$for an ad that does not show anywhere near the top of the search results and leads to absolutely zero business is an absolute ripoff Regards, [redacted]
The complaint of *** *** has been resolved. There is no patient liabilityThank you! Karen A***, Indiana University Health Home Care Patient Financial Services Supervisor 317-*** (phone) 317-*** (fax) ka***[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I filed an original complaint ID.# *** and the company agreed to my request and they were going to write off the remaining amount I am still getting statements and collection notices for the amount of $ When I receive calls from the billing agency, I explain the situation and they state they have sent an email to Juanita (I belice this is her name) and they haven't heard back from her I even faxed the documentation once about the complaint resolution and still receive statementsI want the account resolved and balanced to $ I want a statement showing that this account has a zero balance Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
[redacted] have been advertising with my company for several years off and on. They seem to complain year after year of how awful we are but still come back. I have been asked for a refund from them several times over the past few years even though their ad has received tremendous...
exposure year after year. We respond to their complaints immediately every time they have a complaint and do what we can at no additional charge including boosting their ranking at no charge, reviewing their ad and making suggestion for them to spice up their ad with new, eye catching photos, detailed descriptions, etc. They never take our advice but continue to complain year after year. I have been in business for over 13 years and have thousands of customers. There are a handful that try to get their money back unjustifiably. I take every complaint very seriously and always honor my Rental Guarantee according to our guidelines. The Rental Guarantee strictly states that is for new members. Why would a customer continue to advertise with me year after year if they are dissatisfied and not getting any rentals from my site. In addition to the Francheschi's not being new customers, their situation did not meet our Rental Guarantee which we spell out very clearly to avoid any problems like this. If I did not have any guidelines, anyone could advertise on my site all summer and then contact me in the Fall (which happens here and there) saying they are not happy and want a refund. They used my service all summer during peak season, received over 1,147 page views February 2015, they had 11 family's email them requesting to reserve their property and a couple phone calls which is tremendous exposure. They reactivated their ad with us on April 21, 2015 and never contacted us once all summer saying they were unhappy or to ask for help until yesterday (several months past the 3 month rental guarantee period) after the summer season is over and they are no longer in need of rentals. Below is our Rental Guarantee. Thank you! [redacted], Owner of ShoreSummerRentals.com.RENTAL GUARANTEEGetting the Most Out of Your Property ListingIf you are dissatisfied with your INITIAL Vacation Rentals 2U.com or Shore Summer Rentals.com listing please e-mail us and we will review your ad to go over it in detail to see if it has received proper exposure. If your ad has received over 10 e-mail contacts within a 3 month period OR secured at least ONE rental, a refund will NOT be issued. Your ad needs to be advertised at least 60 days to give our websites time to work for your rental propertyIf it has been 60 days and you have not received 10 email contacts, email me and I will review your ad to make sure it was being showcased in the best possible manner. I will offer recommendations and help for the following 30 days. If, on the 90th day you still have less than 10 email contacts and have not secured at least ONE rental, we will cancel your listing and issue a prompt full refund.This offer is valid for our Gold or Diamond Main Memberships only. Rental listings MUST have at least 15 appealing photos and listings that do not display the property address on the live website are not eligible for the Rental Guarantee as most renters skip those properties in fear that it may be a scam. All listings have the ability to upload up to 30 photos.Refunds will be based on the following chart:0 - 59 Days: Trial Period - Not Eligible for Refund 60 - 90 Days: Recommendations and Help from ShoreSummerRentals.com 90th Day - 100% Refund and Cancellation of Listing (If you received less than 10 e-mail contacts). After 90 Days: Not Eligible for RefundPlease note, after the 91st day listed on the site (from the date the property was initially added to our site), NO refunds will be issued.Refunds are available for your first listing only. This offer is for new customers only, if you renew your listing there will be no more guarantee and no refund will be issued.
We have reviewed the details surrounding this customer’s encounter. The customer contacted IU Health Home Care and placed the order for supplies through our automated system. Our delivery time commitment of 7-10 business days was communicated with our customer at the time the order was...
placed. This customer did indeed receive the ordered supplies within that stated time frame. Customers are notified at multiple points during their service relationship that they will be financially responsible for any amounts denied by their insurance company. This is standard practice that is applied to all medical services provided by IU Health Home Care. At no point did the customer report to our offices that they had received the incorrect filters, had that been reported it would have been addressed and corrected immediately. In closing, we have written off the full patient due balance for this transaction in the spirit of good patient care and improving our customer’s overall experience. Please feel free to reach back out to me with any further questions related to this complaint. Sincerely, Susan S[redacted], RRT Respiratory/DMEPOS Manager IU Health Home Care, Indiana University Health Sleep Apnea Education Centers & Expressions @ Indiana University Health North 714 N. Senate Ave. Suite 120 | Indianapolis, IN 46202 317-[redacted] | 317-[redacted] (cell)| 317-[redacted] (fax) s[redacted]@iuhealth.org
Complaint: [redacted]
I am rejecting this response because:We sid advertise one year many years ago when we first purchased the property and left them to advertise with other companies that gave us far more results with a great deal of less work. When we advertised with them this year it was an honest to god mistake thinki g it was not the same company, once we realized our error we decided to let it stand and see what happened. Eleven responses to the add at the highest level of membership over the course of months and not a single prospective renter responded after the initial inquiry. It is not by any stretch of the imagination being a handful by asking a business to do exactly what it is that they advertise and by that I mean that there was not a single night rented let alone a week through the season. $400 for an ad that does not show anywhere near the top of the search results and leads to absolutely zero business is an absolute ripoff.
Regards,
[redacted]
[redacted] have been advertising with my company for several years off and on They seem to complain year after year of how awful we are but still come backI have been asked for a refund from them several times over the past few years even though their ad has received tremendous exposure year after year We respond to their complaints immediately every time they have a complaint and do what we can at no additional charge including boosting their ranking at no charge, reviewing their ad and making suggestion for them to spice up their ad with new, eye catching photos, detailed descriptions, etc They never take our advice but continue to complain year after year I have been in business for over years and have thousands of customers There are a handful that try to get their money back unjustifiably I take every complaint very seriously and always honor my Rental Guarantee according to our guidelines The Rental Guarantee strictly states that is for new members Why would a customer continue to advertise with me year after year if they are dissatisfied and not getting any rentals from my site In addition to the Francheschi's not being new customers, their situation did not meet our Rental Guarantee which we spell out very clearly to avoid any problems like this If I did not have any guidelines, anyone could advertise on my site all summer and then contact me in the Fall (which happens here and there) saying they are not happy and want a refund They used my service all summer during peak season, received over 1,page views February 2015, they had family's email them requesting to reserve their property and a couple phone calls which is tremendous exposure They reactivated their ad with us on April 21, and never contacted us once all summer saying they were unhappy or to ask for help until yesterday (several months past the month rental guarantee period) after the summer season is over and they are no longer in need of rentals Below is our Rental Guarantee Thank you! [redacted] ***, Owner of ShoreSummerRentals.com.RENTAL GUARANTEEGetting the Most Out of Your Property ListingIf you are dissatisfied with your INITIAL Vacation Rentals 2U.com or Shore Summer Rentals.com listing please e-mail us and we will review your ad to go over it in detail to see if it has received proper exposureIf your ad has received over e-mail contacts within a month period OR secured at least ONE rental, a refund will NOT be issuedYour ad needs to be advertised at least days to give our websites time to work for your rental propertyIf it has been days and you have not received email contacts, email me and I will review your ad to make sure it was being showcased in the best possible mannerI will offer recommendations and help for the following daysIf, on the 90th day you still have less than email contacts and have not secured at least ONE rental, we will cancel your listing and issue a prompt full refund.This offer is valid for our Gold or Diamond Main Memberships only Rental listings MUST have at least appealing photos and listings that do not display the property address on the live website are not eligible for the Rental Guarantee as most renters skip those properties in fear that it may be a scam All listings have the ability to upload up to photos.Refunds will be based on the following chart:- Days: Trial Period - Not Eligible for Refund - Days: Recommendations and Help from ShoreSummerRentals.com 90th Day - 100% Refund and Cancellation of Listing (If you received less than e-mail contacts)After Days: Not Eligible for RefundPlease note, after the 91st day listed on the site (from the date the property was initially added to our site), NO refunds will be issued.Refunds are available for your first listing onlyThis offer is for new customers only, if you renew your listing there will be no more guarantee and no refund will be issued
Complaint: [redacted] I am rejecting this response because:We sid advertise one year many years ago when we first purchased the property and left them to advertise with other companies that gave us far more results with a great deal of less workWhen we advertised with them this year it was an honest to god mistake thinki g it was not the same company, once we realized our error we decided to let it stand and see what happenedEleven responses to the add at the highest level of membership over the course of months and not a single prospective renter responded after the initial inquiryIt is not by any stretch of the imagination being a handful by asking a business to do exactly what it is that they advertise and by that I mean that there was not a single night rented let alone a week through the season$for an ad that does not show anywhere near the top of the search results and leads to absolutely zero business is an absolute ripoff Regards, [redacted]
The complaint of *** *** has been resolved. There is no patient liabilityThank you! Karen A***, Indiana University Health Home Care Patient Financial Services Supervisor 317-*** (phone) 317-*** (fax) ka***[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I filed an original complaint ID.# *** and the company agreed to my request and they were going to write off the remaining amount I am still getting statements and collection notices for the amount of $ When I receive calls from the billing agency, I explain the situation and they state they have sent an email to Juanita (I belice this is her name) and they haven't heard back from her I even faxed the documentation once about the complaint resolution and still receive statementsI want the account resolved and balanced to $ I want a statement showing that this account has a zero balance Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
[redacted] have been advertising with my company for several years off and on. They seem to complain year after year of how awful we are but still come back. I have been asked for a refund from them several times over the past few years even though their ad has received tremendous...
exposure year after year. We respond to their complaints immediately every time they have a complaint and do what we can at no additional charge including boosting their ranking at no charge, reviewing their ad and making suggestion for them to spice up their ad with new, eye catching photos, detailed descriptions, etc. They never take our advice but continue to complain year after year. I have been in business for over 13 years and have thousands of customers. There are a handful that try to get their money back unjustifiably. I take every complaint very seriously and always honor my Rental Guarantee according to our guidelines. The Rental Guarantee strictly states that is for new members. Why would a customer continue to advertise with me year after year if they are dissatisfied and not getting any rentals from my site. In addition to the Francheschi's not being new customers, their situation did not meet our Rental Guarantee which we spell out very clearly to avoid any problems like this. If I did not have any guidelines, anyone could advertise on my site all summer and then contact me in the Fall (which happens here and there) saying they are not happy and want a refund. They used my service all summer during peak season, received over 1,147 page views February 2015, they had 11 family's email them requesting to reserve their property and a couple phone calls which is tremendous exposure. They reactivated their ad with us on April 21, 2015 and never contacted us once all summer saying they were unhappy or to ask for help until yesterday (several months past the 3 month rental guarantee period) after the summer season is over and they are no longer in need of rentals. Below is our Rental Guarantee. Thank you! [redacted], Owner of ShoreSummerRentals.com.RENTAL GUARANTEEGetting the Most Out of Your Property ListingIf you are dissatisfied with your INITIAL Vacation Rentals 2U.com or Shore Summer Rentals.com listing please e-mail us and we will review your ad to go over it in detail to see if it has received proper exposure. If your ad has received over 10 e-mail contacts within a 3 month period OR secured at least ONE rental, a refund will NOT be issued. Your ad needs to be advertised at least 60 days to give our websites time to work for your rental propertyIf it has been 60 days and you have not received 10 email contacts, email me and I will review your ad to make sure it was being showcased in the best possible manner. I will offer recommendations and help for the following 30 days. If, on the 90th day you still have less than 10 email contacts and have not secured at least ONE rental, we will cancel your listing and issue a prompt full refund.This offer is valid for our Gold or Diamond Main Memberships only. Rental listings MUST have at least 15 appealing photos and listings that do not display the property address on the live website are not eligible for the Rental Guarantee as most renters skip those properties in fear that it may be a scam. All listings have the ability to upload up to 30 photos.Refunds will be based on the following chart:0 - 59 Days: Trial Period - Not Eligible for Refund 60 - 90 Days: Recommendations and Help from ShoreSummerRentals.com 90th Day - 100% Refund and Cancellation of Listing (If you received less than 10 e-mail contacts). After 90 Days: Not Eligible for RefundPlease note, after the 91st day listed on the site (from the date the property was initially added to our site), NO refunds will be issued.Refunds are available for your first listing only. This offer is for new customers only, if you renew your listing there will be no more guarantee and no refund will be issued.
We have reviewed the details surrounding this customer’s encounter. The customer contacted IU Health Home Care and placed the order for supplies through our automated system. Our delivery time commitment of 7-10 business days was communicated with our customer at the time the order was...
placed. This customer did indeed receive the ordered supplies within that stated time frame. Customers are notified at multiple points during their service relationship that they will be financially responsible for any amounts denied by their insurance company. This is standard practice that is applied to all medical services provided by IU Health Home Care. At no point did the customer report to our offices that they had received the incorrect filters, had that been reported it would have been addressed and corrected immediately. In closing, we have written off the full patient due balance for this transaction in the spirit of good patient care and improving our customer’s overall experience. Please feel free to reach back out to me with any further questions related to this complaint. Sincerely, Susan S[redacted], RRT Respiratory/DMEPOS Manager IU Health Home Care, Indiana University Health Sleep Apnea Education Centers & Expressions @ Indiana University Health North 714 N. Senate Ave. Suite 120 | Indianapolis, IN 46202 317-[redacted] | 317-[redacted] (cell)| 317-[redacted] (fax) s[redacted]@iuhealth.org
Complaint: [redacted]
I am rejecting this response because:We sid advertise one year many years ago when we first purchased the property and left them to advertise with other companies that gave us far more results with a great deal of less work. When we advertised with them this year it was an honest to god mistake thinki g it was not the same company, once we realized our error we decided to let it stand and see what happened. Eleven responses to the add at the highest level of membership over the course of months and not a single prospective renter responded after the initial inquiry. It is not by any stretch of the imagination being a handful by asking a business to do exactly what it is that they advertise and by that I mean that there was not a single night rented let alone a week through the season. $400 for an ad that does not show anywhere near the top of the search results and leads to absolutely zero business is an absolute ripoff.
Regards,
[redacted]