Jones Dealerships

December 7, 2015Dear [redacted] : Thank you for your letterFor fifty five years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full storyIn reference to the [redacted] [redacted] , I personally have reviewed the information and have been involved from the beginningThe issue at this point is between [redacted] and [redacted] We simply sold the vehicle and were not involved in any attempts to repair his vehicleBelow I have attached testimony from the used car sales manager Glenn R***[redacted] called me about the leak on his [redacted] he said he was scared to drive the vehicle and would not bring it back to JonesI called my [redacted] rep and verified it was okay to take it to another dealerI proceeded to call [redacted] back and said it was okay to take to a [redacted] dealer [redacted] asked me to find a [redacted] dealer close to him which was [redacted] I then called [redacted] and gave them [redacted] s information [redacted] said they would call [redacted] and set up an appointment[redacted] checked the vehicle and then called the [redacted] claims departmentThis conversation was recorded by the [redacted] claims departmentIn this conversation, [redacted] stated that they found a leak from the timing cover [redacted] never stated anything about a transmission issue [redacted] either failed to contact [redacted] before the month mile warranty or the client failed to contact [redacted] with the complaint before the expiration of the warrantyWe sold the vehicle to [redacted] and he did not pay extra for the month or mile warranty as it comes standard with our vehicles [redacted] opted not to take an extended warranty we offered for an additional costWe ask for your understanding in this matter and that the complaint be dismissedSincerely, Kristopher JGeneral Manager

June 10, Dear [redacted] :Thank you for your letter.For fifty three years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full storyIf reference to the [redacted] of [redacted] s, this issue has been resolvedPlease find attached a signed Email from [redacted] stated that we have resolved this with a $reimbursements.For the record, when [redacted] brought this to our attention three (3) days after the purchase, we offered to give all his money back and return the truckThis was before any work was done to the vehicleI offered six (6) times in three (3) weeks to purchase the vehicle back for a full refundHe declined each timeWe ask for your understanding in this matter and that the complaint be dismissed.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Thank you ! [redacted] and Revdex.com Please find this email as a formal response to the letter dated 12/7/from MrKristopher J*** I respectfully disagree with the statement "The issue at this point is between [redacted] and [redacted] " and several Mr R [redacted] statements This issue is quite simple: 1) JONES was notified by me by email of the transmission problem prior to mile expiration (see emails below) 2) the car was in fact unsafe to drive and therefore couldn't be driven to JONES (proof is the car is still at [redacted] and everyone acknowledges that it has an oil leak and transmission problem ..my friend was recently left stranded on a highway due to a failed transmission; I didn't want that to happen to me) 3) JONES states: " [redacted] either failed to contact [redacted] or client (me) failed to contact [redacted] prior to expiration" Why should we have to notify insurance company when I ALREADY NOTIFIED JONES IN WRITING?..DOESN'T IT MAKE SENSE TO NOTIFY THE DEALER THAT SOLD ME THE INSURANCE POLICY? per aforementioned email below? MrR [redacted] sent me a quite offensive email questioning my honesty (see below) and stating he is "washing his hands" of this matter and he states below: "He did not pay extra for the warranty" Some how MrR [redacted] keeps telling me he didn't sell me the warranty and he has no responsibility for it This is ludicrous I WOULD NOT HAVE PURCHASED VEHICLE WITHOUT THE WARRANTY THEY SOLD ME THIS VEHICLE BASED ON THE WARRANTY His position is compared to saying that I didn't buy the tires or whatever because they also came with the vehicle I'm specifically asking Revdex.com to alert JONES that when a customer purchases a product for a set price the dealership is selling the entire product Or possibly post a sign in front of the dealership to warn customers; "IF YOU HAVE A MECHANICAL OR OTHER CAR PROBLEMS AFTER PURCHASE WE ARE NOT SELLING YOU THE WARRANTY AND WE "WASH OUR HANDS" OF ANY RESPONSIBILITY ONCE YOU LEAVE THE PARKING LOT AND NO WRITTEN CORRESPONDENCE FROM YOU WILL BE ACCEPTED AS NOTIFICATION OF ANY KIND" If JONES posted this truthfully representative statement of their position, I simply would have walked away and not purchased the vehicle saving this monumental headache 4) MrR [redacted] admits to contacting the [redacted] rep directly Which is it? If Mr R [redacted] denies selling me the policy or anything to do with insurance, how did he have the telephone number to contact them and why didn't he use that same number to tell them of transmission problem? This is a simple case of Mr R***'s FAILURE to provide the warranty service I paid for and is trying to blame anybody and everybody but himself 5) Per email from [redacted] below; it appears MrR [redacted] FAILED to even open an insurance claim on my behalf even though he admits calling them And I had no choice but to take my unsafe vehicle to [redacted] since I couldn't drive the car they sold me to JONES because it has been confirmed to be unsafe! Why the heck doesn't Mr R [redacted] simply call [redacted] again and forward my email and say "hey..this poor buyer did notify us that there was a transmission problem before expiration of warranty" instead of trying to blame everybody and anybody else? In conclusion, I purchased a vehicle with a warranty I notified the dealership who sold me the vehicle with warranty, in writing, of a transmission problem well prior to expiration of mile warranty The dealership is simply failing to stand behind a product they sold me These statements are proven with emails below [redacted] : JONES is disputing their responsibility What is 100% certain is that the damaged transmission is not my responsibility This is a classic "run around" I just know its not my fault Thank you [redacted] & the entire Revdex.com You have a strong history of standing up for "the little guy" which is me in this case We need your good services now more than ever You must be incredibly busy The quickest possible response is appreciated since I have no vehicle of my own to drive You can imagine the inconvenience Respectfully, [redacted]

February The information contained below is in regards to the complaint issued against Jones *** from *** *** ID ***My name is *** ***Jones *** Sales ManagerWith a world that is becoming increasingly complicated, I appreciate the opportunity to provide a
little clarity to an unfortunate situation.Our sales person informed me of the concerns his client had with the possible purchase of a new *** *** lease and the buyout procedures if he choose to buyout his current leaseChief among those concerns were monthly payment increase, mileage overage on current lease and '‘excess wear and tear” on current leaseOur client was well informed of his options at each and every step of the processConsidering the client purchased a new *** *** instead of buying out his *** *** lease in which his payment increased only $10, the dealership waived his mileage overage and Jones paying all up front cost associated with leasing a new vehicle (first month payment, tax and tag fees which are required totaling $404.11) at time of delivery shows that we as a dealership addressed each and everyone of his concerns before he agreed to purchaseWe did in fact have our client sign an " End of Lease Liability,” form that states that his vehicle was being turned in as opposed to being traded inWhich he did sign and is included with this letter.***, which is a third party inspection company, performs all ends of lease vehicle inspections for ***The owner of the vehicle begins to receive literature in the mail and is contacted days prior to end of lease in order to schedule their inspection*** is very accommodating to work with and will schedule at the customers home or place of work*** determines what is excessive wear and tear, not Jones dealershipsI have included the color copy of the *** report, which states it was performed after the vehicle was turned inThis report shows excess wear and tear to be in excess of $1,200.The client did receive a bill for a total of $This bill was incorrect since it did include the excess mileage charge of $220.92, for which the dealership was coveringWhen informed of this, I immediately contacted *** to have the bill corrected for which it was lowering the customer’s responsibility to $The client, not being satisfied with our efforts voiced his displeasureI persuaded *** to lower his bill by $79.05, bringing his Final Balance to $This represents almost half of his original excess wear and tear chargeThe customer was informed of ***’s interest free payment plan option.With years serving the *** County Community, Jones Dealerships takes its reputation very seriouslyAs with all of our guests, it is with great pride that this kind of service has become the rule at Jones *** and not the exception.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thank you ! *** and
Revdex.com
Please find this email
as a formal response to the letter dated 12/7/from MrKristopher J***
I respectfully disagree
with the statement "The issue at this point is between *** and
***" and several Mr R*** statements
This issue is quite
simple:
1) JONES was notified by
me by email of the transmission problem prior to mile expiration (see emails below)
2) the car was in fact
unsafe to drive and therefore couldn't be driven to JONES (proof is the
car is still at *** and everyone acknowledges that it has an oil leak
and transmission problem ..my friend was recently left stranded on a highway
due to a failed transmission; I didn't want that to happen to me)
3) JONES states:
"*** either failed to contact *** or client (me) failed to
contact *** prior to expiration". Why should we have to
notify insurance company when I ALREADY NOTIFIED JONES IN WRITING?..DOESN'T IT
MAKE SENSE TO NOTIFY THE DEALER THAT SOLD ME THE INSURANCE POLICY? per
aforementioned email below? MrR*** sent me a quite offensive email
questioning my honesty (see
below) and stating he is "washing his hands" of this
matter and he states below: "He did not pay extra for the warranty". Some how MrR*** keeps telling me he didn't sell me the warranty and he has no responsibility for it. This is ludicrous. I
WOULD NOT HAVE PURCHASED VEHICLE WITHOUT THE WARRANTY. THEY SOLD ME
THIS VEHICLE BASED ON THE WARRANTY. His position is compared to saying
that I didn't buy the tires or whatever because they also came with the vehicle
I'm specifically asking
Revdex.com to alert JONES that when a customer purchases a product for a set price the
dealership is selling the entire product. Or possibly post a sign in
front of the dealership to warn customers;
"IF YOU HAVE A
MECHANICAL OR OTHER CAR PROBLEMS AFTER PURCHASE WE ARE NOT SELLING YOU THE WARRANTY AND WE "WASH OUR HANDS" OF ANY RESPONSIBILITY ONCE YOU LEAVE
THE PARKING LOT AND NO WRITTEN CORRESPONDENCE FROM YOU WILL BE ACCEPTED AS
NOTIFICATION OF ANY KIND"
If JONES posted this
truthfully representative statement of their position, I simply would have
walked away and not purchased the vehicle saving this monumental headache
4) MrR*** admits to
contacting the *** rep directly. Which is it? If Mr R*** denies
selling me the policy or anything to do with insurance, how did he have the
telephone number to contact them and why didn't he use that same number to tell
them of transmission problem?
This is a simple case of
Mr R***'s FAILURE to provide the warranty service I paid for and is trying to
blame anybody and everybody but himself.
5) Per email from
*** below; it appears MrR*** FAILED to even open an
insurance claim on my behalf even though he admits calling them. And
I had no choice but to take my unsafe vehicle to *** since I couldn't drive
the car they sold me to JONES because it has been confirmed to be unsafe!
Why the heck doesn't Mr
R*** simply call *** again and forward my email and say "hey..this
poor buyer did notify us that there was a transmission problem before
expiration of warranty" instead of trying to blame everybody and anybody
else?
In conclusion, I
purchased a vehicle with a warranty. I notified the dealership who sold
me the vehicle with warranty, in writing, of a transmission problem well prior
to expiration of mile warranty. The dealership is simply failing to
stand behind a product they sold me. These statements are proven
with emails below
***: JONES is
disputing their responsibility. What is 100% certain is that the damaged
transmission is not my responsibility. This is a classic "run
around". I just know its not my fault
Thank you *** &
the entire Revdex.com. You have a strong history of standing
up for "the little guy" which is me in this case. We need your
good services now more than ever. You must be incredibly busy. The
quickest possible response is appreciated since I have no vehicle of my own to
drive. You can imagine the inconvenience
Respectfully,
*** ***

1/26/2018Dear Sir or Madam:Herewith enclosed please find my complaint
against my auto insurance carrier, The ***; and Jones Honda Body Shop Attached are supporting documents as follows:
Auto insurance policy; vehicle repair quotes to date; police report; written correspondence
to
date; and Revdex.com and community reviews of *** Auto body
and paint versus Jones Honda body shop.On January 5, 2018, my vehicle was hit in the
rear and pushed into the vehicle in front of my SUVMy vehicle sustained
damageI contacted my insurance carrier, The ***, and a claim was opened. It was recommended that I take my
driveable vehicle to one of two repair
shops for estimate of repair The shops
recommended to me were Jones Honda, *** *** **, Lancaster, PA and *** *** Collision Center, *** *** ***, York, PAOn 1/15/2018, I drove my vehicle to Jones Honda,
where I was approached by employee Jose R***, Collision Consultant
Mr R*** told me that before I could
leave the vehicle for a repair estimate, I would be required to sign a form that would establish that Jones Honda would
be authorized by me to do all of the repairs on my vehicleI declined signing
the form and that is when Mr R*** became rude and confrontational with me. He stated very clearly that the signed form
would be required by my insurance company.Despite his unprofessional treatment and without my signing his form, I left the
vehicle at Jones Honda for the repair estimateThat was my mistakeThe next day, I spoke with Mr R*** who
advised me that my car was a total loss.
The numbers were formulated on a computer program He furthered to say that the “bed is crumbled
up” when I asked MrR*** to elaborate on the damage to my
vehicle, he responded with “Lady, let
the insurance company handle it all” I
was not satisfied with his explanation of damages and I asked to speak with his
supervisor, who did explain some of the damages to me, specifically the damage
to the spare tire well The supervisor
apologized for Mr R***'s lack of skill and presumed knowledge of my vehicle.Jones Honda estimate was acquired by the *** along with a copy of Jones’s Honda photographs taken by Mr R*** Thereafter, I spoke with ** *** *** of
the *** I indicated that I did not
want Jones Honda to repair my vehicle because of 1) the unprofessional way in
which I had been treated by Mr R***, 2) poor reviews and3) an inflated estimate for repairs.Note that MrR***’s estimate and a photo includes
a rusted part previous collision damage done to the vehicle before the 1/5/
collisionThis was confirmed by *** auto body shop.It was then that I was informed by ** *** that the *** would look at no additional estimates and that my vehicle was a
total loss as per the Jones Honda estimate and photographs of the damageWhen
I informed ** *** that I believe that I have a conflict of interest
involving Mr R*** and Jones Honda, ** *** ended our conversation.Soon thereafter, conversations between myself
and The *** were with ** *** ***, Claim Representative and *** ***, Appraiser Both indicated to me that they surmised that
my vehicle was a total loss based on their review of Jones Honda estimate and
photos taken by Jose R*** On January 22, 2018, I drove my vehicle to
*** Auto body & Paint which is rated highly on Angie's List as well as
has recommendations from MY neighborAlso, *** Auto Body has an excellent reputation (A+)
with the Revdex.com The owner, ***, went over my vehicle for about one hourI am very pleased with
*** expertise and knowledge of my vehicleHe gave me an estimate for
repairsI faxed this new estimate to The ***However, this insurance
company has maintained their position
that my vehicle is a total lossAn insurance representative refered to ***
Autobody and Paint as an “inferior shop”despite it’s excellent reviews on
Angie’s list, recommendations by the community in which I live and an excellent report from the Revdex.com. ***
informed me that my vehicle is not totaled.Jones Honda’s estimate for repairs totals $6,
with 40+ hours OF labor at $50/Hr. Revdex.com rating is b*** Auto Body & Paint estimate for
repairs totals $3,142With hours of labor at $52/HR. Revdex.com rating is a+.Summary of complaints against The ***
Insurance :At no point has a licensed appraiser physically inspected my vehicle When I asked the insurance company when a licensed Field appraiser will inspect my vehicle, I was informed that it would be “too expensive” to hire Insurance company stated that *** Auto body and paint is an inferior body shop without evidence to support That statement (see facts- attachment).Insurance company is making a decision to declare my vehicle to be a total Loss based on a super inflated estimate for repairs Insurance company refuses to abide by its contract with me, specifically by refusing to consider estimates other than Jones Honda.Summary of Complaints against Jones hondaI believe that a conflict of interest between myself and Jones Honda exists whereas Jose R*** acted with malice by inflating the Jones Honda estimateI believe that Jones Honda may be committing insurance fraud whereas Mr Jose R***, who is not an appraiser, acted maliciously by super inflating an estimate for repairs because of my argument with Jose R*** thus resulting in my complainig to his supervisor.Please review and comment on my multiple complaints
against The *** insurance company and Jones HondaPlease advise in which direction I might go with my issuesPlease advise if I should file a claim with the
insurance policy of the individual who caused the accident and received a
citation for traveling at an unsafe speedPlease advise if Jones Honda estimate must be
disregarded and not be considered by the insurance company because of conflict
of interest with employee Jose R*** and inflated estimate for repairs.Please comment on my belief that a conflict of
interest exists between myself and Jones Honda.Thanking you in advance for your time and
considerationVery truly yours,

December 7, 2015Dear ***:Thank you for your letter.For fifty five years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.In reference to the *** ***, I personally have reviewed the
information and have been involved from the beginningThe issue at this point is between *** and *** *** ***We simply sold the vehicle and were not involved in any attempts to repair his vehicleBelow I have attached testimony from the used car sales manager Glenn R***.*** *** called me about the leak on his *** *** he said he was scared to drive the vehicle and would not bring it back to JonesI called my *** rep and verified it was okay to take it to another dealerI proceeded to call *** *** back and said it was okay to take to a *** dealer*** *** asked me to find a *** dealer close to him which was *** *** ***I then called *** *** and gave them *** ***s information*** *** said they would call *** *** and set up an appointment.*** *** checked the vehicle and then called the *** claims departmentThis conversation was recorded by the *** claims departmentIn this conversation, *** *** stated that they found a leak from the timing cover*** *** never stated anything about a transmission issue*** *** either failed to contact *** before the month mile warranty or the client failed to contact *** *** with the complaint before the expiration of the warranty.We sold the vehicle to *** *** and he did not pay extra for the month or mile warranty as it comes standard with our vehicles*** opted not to take an extended warranty we offered for an additional cost.We ask for your understanding in this matter and that the complaint be dismissed.Sincerely,Kristopher J.General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Despite what *** claims, he adds very little clarity to the situation In fact, he all but refuses to respond to the substance of my complaint*** states that we purchased a new lease, that we were billed for excess milage and excess wear/damage, that we signed a end of lease liability agreement and Jones assumed "up front" costs of the new lease These statements are all true THEY WERE NEVER IN DISPUTE WE MADE NO CLAIM OTHERWISE ABOUT THESE FACTS
However, the fact that we purchased a new lease instead of buying out our former lease does NOT "show" that the dealership addressed any concerns whatsoever, except mendaciously THE VERY NATURE OF MY COMPLAINT (and what ** *** refuses to acknowledge) is that the lease we assumed was very different from the one the dealership convinced us we were assuming $different We received NO literature in advance of our lease ending We were not given ANY information about tuvstrade-in We never heard of ***, inspections or our rights therein until reading ***'s attached response KNEW NOTHING about them! We were never present for the car inspection We were never told of payment options or even that further payment WAS an option My wife and I were told on three occasions within the negotiations that "the car was in good shape" and that we "Had only to assume the new lease payments." I was quite insistent to know verbally, in good faith, is this the deal we're making? Yes, absolutely This is the deal: no mileage, no hidden costs, lease payments only Quite obviously, that was not true*** did NOT lower our bill for the excess milage UNTIL I came in to express my incredulousness at the discrepancy Weeks after the fact There was nothing immediate about it, I had to hold them to even this unambiguous aspect of our bargain I do not dispute that we are responsible for wear and damage We signed the agreement Shame on me for not being more diligent in understanding the WRITEN terms, that is to say, the binding ones My complaint, my anger, frankly, stems from the fact that the dealership did not verbally represent fairly or accurately the deal we signed They dishonestly, inaccurately and quite deceptively TOLD us we were making a different deal When I challenged *** on this point, he only shrugged his shoulders and told me I signed the end-of-lease liability Indeed, it's all he's saying here He adds no clarity He doesn't even acknowledge that he understands what's at issue Look, we trusted them and proceeded under the aegis of that trust Had they been open and forthcoming about the inspection, possible outcomes, and potential costs, my wife and I could have made a clearer-eyed decision I want to be very clear and emphatic about taking responsibility for my own role in this situation It is far from trivialI should have done more and better I'm angry with myself But I want also for *** to acknowledge the dealership's role as well Actually I have no hope that they will be honest about it, because the very crux of my complaint is honesty But, ***, I'd settle for him just acknowledging the real nature of the complaint And maybe stop doing itI hasten to add that in dealing with *** *** (Not ***) our end of lease liability was reduced to $which has already been paid *** had no role in this $is a lot easier to swallow than $900, but really what's at issue for me is the fact that they were deceptive in their negotiations and predatory in their dealings Had my wife and I merely known that there was the potential of an outstanding charge (of $or $or $1000) we likely would have done something different, or done the very SAME THING with full knowledge and understanding And a much better feeling about our negotiantsIn my several visits to the showroom trying to arrive at an amicable resolution to this problem I had occasion to overhear sales staff deal with complaining clients, both on the phone and in person I was alarmed at the number but also oddly comforted that I wasn't alone with my shabby treatment Many others were not happy with the treatment they received In every case the staff said the same thing: "We've been doing this for years We must be doing it right!" How cynical a way to respond to a customers complaint "the simple fact of our existence is proof that your complaint is baseless."
I have to say too that I wrote the management and ownership a letter regarding this incident In years, you'd think one would learn how to respond, just respond to (not to say placate) a seriously dissatisfied customer, but evidence suggests that Jones *** is only good using the mail to send fliers, promotions and sale brochures I'm happy to let them waste their ad budget on me They won't be seeing me again Perhaps the coup de grace: we just got a letter informing us we were denied credit from Jones ??? Never applied for it, never asked for it Didn't need it But what a great feeling knowing that they used the transaction to look at our credit scores indiscriminately Really crumbyLast bit, I promise: We love the car And *** ***, our real debtee has been thoroughly reasonable to work with We'll be looking for a new dealership and warning everyone we talk to about the old one
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Thank you ! [redacted] and
Revdex.com.
Please find this email
as a formal response to the letter dated 12/7/15 from Mr. Kristopher J[redacted].
I respectfully disagree
with the statement "The issue at this point is between [redacted] and
[redacted]" and several Mr R[redacted] statements.
This issue is quite
simple:
1) JONES was notified by
me by email of the transmission problem prior to 3000 mile expiration (see emails below)
2) the car was in fact
unsafe to drive and therefore couldn't be driven to JONES (proof is the
car is still at [redacted] and everyone acknowledges that it has an oil leak
and transmission problem ..my friend was recently left stranded on a highway
due to a failed transmission; I didn't want that to happen to me).
3) JONES states:
"[redacted] either failed to contact [redacted] or client (me) failed to
contact [redacted] prior to expiration".  Why should we have to
notify insurance company when I ALREADY NOTIFIED JONES IN WRITING?..DOESN'T IT
MAKE SENSE TO NOTIFY THE DEALER THAT SOLD ME THE INSURANCE POLICY? per
aforementioned email below?  Mr. R[redacted] sent me a quite offensive email
questioning my honesty (see
below) and stating he is "washing his hands" of this
matter and he states below: "He did not pay extra for the warranty".  Some how Mr. R[redacted] keeps telling me he didn't sell me the warranty and he has no responsibility for it.  This is ludicrous.  I
WOULD NOT HAVE PURCHASED VEHICLE WITHOUT THE  WARRANTY.  THEY SOLD ME
THIS VEHICLE BASED ON THE WARRANTY.  His position is compared to saying
that I didn't buy the tires or whatever because they also came with the vehicle.
I'm specifically asking
Revdex.com to alert JONES that when a customer purchases a product for a set price the
dealership is selling the entire product.  Or possibly post a sign in
front of the dealership to warn customers;
"IF YOU HAVE A
MECHANICAL OR OTHER CAR PROBLEMS AFTER PURCHASE WE ARE NOT SELLING YOU THE WARRANTY AND WE "WASH OUR HANDS" OF ANY RESPONSIBILITY ONCE YOU LEAVE
THE PARKING LOT AND NO WRITTEN CORRESPONDENCE FROM YOU WILL BE ACCEPTED AS
NOTIFICATION OF ANY KIND"
If JONES posted this
truthfully representative statement of their position, I simply would have
walked away and not purchased the vehicle saving this monumental headache.
4) Mr. R[redacted] admits to
contacting the [redacted] rep directly.  Which is it?  If Mr R[redacted] denies
selling me the policy or anything to do with insurance, how did he have the
telephone number to contact them and why didn't he use that same number to tell
them of transmission problem?
This is a simple case of
Mr R[redacted]'s FAILURE to provide the warranty service I paid for and is trying to
blame anybody and everybody but himself. 
5) Per email from
[redacted] below; it appears Mr. R[redacted] FAILED to even open an
insurance claim on my behalf even though he admits calling them.  And
I had no choice but to take my unsafe vehicle to [redacted] since I couldn't drive
the car they sold me to JONES because it has been confirmed to be unsafe! 
Why the heck doesn't Mr.
R[redacted] simply call [redacted] again and forward my email and say "hey..this
poor buyer did notify us that there was a transmission problem before
expiration of warranty" instead of trying to blame everybody and anybody
else? 
In conclusion, I
purchased a vehicle with a warranty.  I notified the dealership who sold
me the vehicle with warranty, in writing, of a transmission problem well prior
to expiration of 3000 mile warranty.  The dealership is simply failing to
stand behind a product they sold me.  These statements are proven
with emails below.
[redacted]: JONES is
disputing their responsibility.  What is 100% certain is that the damaged
transmission is not my responsibility.  This is a classic "run
around".  I just know its not my fault.
Thank you [redacted] &
the entire Revdex.com.  You have a strong history of standing
up for "the little guy" which is me in this case.  We need your
good services now more than ever.  You must be incredibly busy.  The
quickest possible response is appreciated since I have no vehicle of my own to
drive.  You can imagine the inconvenience.
Respectfully,
[redacted]

May 18, 2014Dear [redacted]:Thank you for your letter.For fifty three years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.In reference to [redacted], ID [redacted] this issue has been resolved....

Please find attached all e-mail correspondents with him. Specifically review page 11, where circled in red, [redacted] thanks us for following up with the insurance company and indicates he will be notifying the Revdex.com that we have supplied the requested documentation. Obviously, as you can see, we have had numerous correspondents with both [redacted] and the insurance carrier. We stand prepared to assist or perform all repairs as authorized by the insurance carrier.We ask for your understanding in this matter and that the complaint is dismissed.Sincerely,Harold MBody Shop Manager

June 10, 2014
Dear [redacted]:Thank you for your letter.For fifty three years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.
If reference to the 2014 [redacted] of [redacted]s,...

this issue has been resolved. Please find attached a signed Email from [redacted] stated that we have resolved this with a $1000.00 reimbursements.For the record, when [redacted] brought this to our attention three (3) days after the purchase, we offered to give all his money back and return the truck. This was before any work was done to the vehicle. I offered six (6) times in three (3) weeks to purchase the vehicle back for a full refund. He declined each time.
We ask for your understanding in this matter and that the complaint be dismissed.Sincerely,

August 8, 2016Dear [redacted]:Thank you for your letter ID# [redacted].For fifty-five years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.If reference to the 2010 [redacted] of [redacted]'s, this...

issue has been resolved, This issue has been resolved and the repaired automobile was returned to [redacted]. [redacted] Saturday August, 6 2016.For the record, the task that was presented to us for diagnosis was of a very challenging nature. This vehicle had just had extensive body repairs performed on it at another repair facility after the vehicle had suffered a collision with a deer. We were tasked with figuring out if the overheated and melted together wiring harnesses in the engine bay and instrument panel area had been caused by the damage from the deer collision or possibly from the previous repair work. This job came to us during a time period over which our shop was experiencing a loss of some of our top level technicians due to injuries. We have also been in the midst of a national airbag safety campaign from [redacted], which demands a lot of our technical personnel's time. We had made contact with the customer on several occasions notifying her of the complexity of the situation. We arrived at a juncture where we couldn't locate a root cause without replacing the wiring harness to enable us to test the end components. We did receive authorization to perform these initial repairs on July, 27 2016, We received the first harness on July, 28 2016, unfortunately once we started to install the harness we discovered it did not include some of the connectors and harness extensions that ran through the instrument panel. So we needed to order an additional wiring harness which the customer authorized July, 29 2016. The next challenge was that this additional harness was on back order with an estimated availability date of August, 17 2016. So we petitioned our factory representative who was able to expedite the harness, which we received August, 4 2016. I had called and had a conversation with the customer about where we were in the repair process and the possibility that we could potentially run into additional repairs once the harnesses are in and connected. [redacted]. [redacted] acknowledged and agreed again to our initial estimate of repair, which we agreed to honor in lieu of the delays in reaching a diagnosis, On Friday August, 5 2016 we completed the installation of both electrical harnesses. When we restored power to all the circuits that had been damaged everything seemed to work properly, at that time. I called the customer that evening to let her know where we were and to let her know that I wanted to put a few more miles on the vehicle Saturday August, 6 2016 to further verify that everything was working properly and there wasn't anything else that could have possibly caused this situation. I test drove the vehicle Saturday and had it washed and vacuumed, then I called the customer to let her know that we had the vehicle completed and ready for pick-up. **, [redacted] picked her vehicle up later that afternoon August, 6 2016. To the best of my knowledge everything has been working fine since that time.We ask for your understanding in this matter and that the complaint be dismissed.Sincerely,Joseph K. Jones [redacted] Service Director

December 7, 2015Dear [redacted]:
Thank you for your letter.
For fifty five years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.
In reference to the 2011 [redacted]...

[redacted], I personally have reviewed the information and have been involved from the beginning. The issue at this point is between [redacted] and [redacted]. We simply sold the vehicle and were not involved in any attempts to repair his vehicle. Below I have attached testimony from the used car sales manager Glenn R[redacted].[redacted] called me about the leak on his [redacted] he said he was scared to drive the vehicle and would not bring it back to Jones. I called my [redacted] rep and verified it was okay to take it to another dealer. I proceeded to call [redacted] back and said it was okay to take to a [redacted] dealer. [redacted] asked me to find a [redacted] dealer close to him which was [redacted]. I then called [redacted] and gave them [redacted]s information. [redacted] said they would call [redacted] and set up an appointment.[redacted] checked the vehicle and then called the [redacted] claims department. This conversation was recorded by the [redacted] claims department. In this conversation, [redacted] stated that they found a leak from the timing cover. [redacted] never stated anything about a transmission issue. [redacted] either failed to contact [redacted] before the 3 month 3000 mile warranty or the client failed to contact [redacted] with the complaint before the expiration of the warranty.
We sold the vehicle to [redacted] and he did not pay extra for the 3 month or 3000 mile warranty as it comes standard with our vehicles. [redacted] opted not to take an extended warranty we offered for an additional cost.
We ask for your understanding in this matter and that the complaint be dismissed.
Sincerely,
Kristopher J.
General Manager

May 18, 2014Dear [redacted]:
Thank you for your letter.
For fifty three years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.
In reference to [redacted], ID...

[redacted] this issue has been resolved. Please find attached all e-mail correspondents with him. Specifically review page 11, where circled in red, [redacted] thanks us for following up with the insurance company and indicates he will be notifying the Revdex.com that we have supplied the requested documentation. Obviously, as you can see, we have had numerous correspondents with both [redacted] and the insurance carrier. We stand prepared to assist or perform all repairs as authorized by the insurance carrier.
We ask for your understanding in this matter and that the complaint is dismissed.
Sincerely,
Harold M
Body Shop Manager

February 6, 2018Dear [redacted]:Thank you for your letter.For fifty seven years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.In reference to [redacted], ID [redacted],I have enclosed a copy of our estimate and image report for your review. Upon review, I believe it is possible to match a picture to every part listed on our estimate. I personally reviewed the estimate and the vehicle with Anne to identifying all the components listed for repair or replacement. I believe we have provided her and The [redacted] Insurance Company a detailed computerized estimate to return her vehicle to a Pre-loss condition. In the preparation of the estimate we have taken into consideration American Honda’s recommended repair procedures and those of I-CAR, the Inter-Industry Conference on Auto Collision Repair. As with every repair we make, we have taken into consideration the future safety of this vehicle and its occupants should it ever be involved in another accident. While I am disheartened that Anne feels our estimate is inflated, I rest in knowing that the vehicle would be properly repaired. It would be at the discretion of The [redacted] Insurance to disregard our estimate. Although, I have to assume, The [redacted] Insurance felt that we supplied the necessary documentation to support our estimate.We ask for your understanding in this matter and that the complaint is dismissed.Sincerely,Harold M. Jr. Body Shop Manager

Review: JONES [redacted] sold be a new 2014 truck . THEY LIED ABOUT THE MILEAGE TELLING ME IT WAS DRIVEN FROM ANOTHER DEALER FOR A DEALER TRADE .I CALLED [redacted] THEY TOLD ME JONES WAS THE DEALER IT WAS SENT TO FIRST --FROM THE FACTORY, AND THE WINDOW STICKER SHOWS JONES AS THE FIRST DEALER . . ALSO JONES DID NOT TELL ,ME THAT THE TRUCK I BOUGHT WAS USED FOR COMMERCIAL SNOW PLOWING -- THEN THEY REMOVED THE PLOW , AND DID NOT TELL ,ME IT WAS USED HARD FOR HUNDREDS OF MILES FOR COMMERCIAL PLOWING .IF I WAS AWARE I WOULD HAVE NEGOTIATED THE PRICE DIFFERENTLY . THE TRUCK HAD A STRIPPED TOW HOOK, WHICH IS THE SNOWPLOW ATTACHMENT POINT . THERE ARE PAINT SCRATCHES ON THE TRUCK , AND THE FRONT GRILL IS MISALIGNED . AFTER I COMPLAINED , THE MANAGER [redacted] -- TOLD ME , " IF I SIGN A PAPER SAYING I KNOW ABOUT THE PLOW, HE WOULD GIVE ME A $ 500.00 JONES CHARGE ACCOUNT . I WENT TO JONES TO PICK UP THIS PAPER TO REVIEW . AFTER THE WEEKEND I GET A CALL FROM THE MANAGER , [redacted] , SCREAMING AT ME- FOR NOT LEAVING A SIGNED ORIGINAL SAYING I KNOW ABOUT THE PLOWING HISTORY WHICH WOULD QUALIFY ME FOR THIS $ 500.00 GIFT ACCOUNT .IT WAS SO INTENSE -- I HAD TO HANG UP . --- HE IMMEDIATELY RECALLS ,LEAVES A MESSAGE AND THREATENS ME WITH A WITHDRAWAL OF THE $ 500.00 GIFT ACCOUNT .HE SENT ANOTHER ORIGINAL TO MY ADDRESS FOR ME TO SIGN , WITH A STAMPED ENVELOPE , TO RETURN TO JONES . I SIGNED , BUT ADDED A STATEMENT -- HANDWRITTEN , THAT I ONLY FOUND ABOUT THE COMMERCIAL PLOWING USAGE " A F T E R " I PURCHASED THE TRUCK . - I DID NOT KNOW ABOUT THE COMMERCIAL PLOWING UNTIL A FEW DAYS AFTER I BOUGHT IT .SNOW PLOWING IS VERY HARD ON THE MOTOR AND TRANSMISSION-- PLUS THE TRUCK WAS NOT BROKEN AT ALL BEFORE PLOWING .I HAVE APPX 16 HOURS INSTALLING ADD-ON ACCESSORIES TO THE TRUCK-- SO FAR . TO REMOVE THE ACCESSORIES WOULD MEAN I'D HAVE APPX 32 HOURS OF LABOR --WITH NO COMPENSATION, . SO I BASICALLY BOUGHT A USED COMMERCIAL PLOW TRUCK -- WITHOUT THE PLOW, AND PAID FOR A NEW UNUSED TRUCK .Desired Settlement: PAY ME THE DIFFERENCE BETWEEN THE [redacted] BLUEBOOK PRICE FOR A USED 2014 TRUCK , AND WHAT I PAID

Business

Response:

June 10, 2014Dear [redacted]:Thank you for your letter.For fifty three years our company has prided itself on being a responsible truthful member of the community, and we welcome an opportunity to explain the full story.If reference to the 2014 [redacted] of [redacted]s, this issue has been resolved. Please find attached a signed Email from [redacted] stated that we have resolved this with a $1000.00 reimbursements.For the record, when [redacted] brought this to our attention three (3) days after the purchase, we offered to give all his money back and return the truck. This was before any work was done to the vehicle. I offered six (6) times in three (3) weeks to purchase the vehicle back for a full refund. He declined each time.We ask for your understanding in this matter and that the complaint be dismissed.Sincerely,

Review: In the course of talking to Jones sales team, we came to believe we could afford to turn in our old lease and lease a new vehicle. At least twice in the negotiations I asked what our obligations were beyond assuming the new payments. Every time I asked to be sure that there were no additional or hidden costs, the answer was Nope. Youre good. Were going to take care of mileage, the car is in good shape. There are no other costs."This, it turns out, was not true. We were misled. Repeatedly. With little regard to our [redacted] well-being, the sales misrepresented the deal we were making and they misled my wife and I into a very precarious [redacted] situation. About a month subsequent to the new lease, we received a bill from [redacted] for Mileage/excess wear and damage. I was so sure that the bill was in error that I ignored the bill figuring paperwork on the dealership's end needed time to catch up and honestly reflect the deal we had. Or believed we had.They dealership is not honoring the verbal agreement we had; they are not dealing fairly or with any integrity. My wife and I signed an End of Lease Liability form. This is not in dispute. It also happens to be the only answer the dealership has to my complaint. Ah-ha, but you signed the form they seem to say. I know that by the letter of the law we are on the hook for these charges, painfully aware. However, the salesmen did not fairly, accurately or truthfully represent IN SPOKEN ENGLISH WORDS the real agreement we were making. In fact, they said quite the opposite. Now my wife and I are faced with an almost ruinous charge, one that we would not have incurred if we had been given even a shred of honesty.Desired Settlement: I'd like the dealership to cover the suspicious "excess wear and damage" charges as they said they would before we signed the new lease

Business

Response:

23 February 2014The information contained below is in regards to the complaint issued against Jones [redacted] from **. [redacted] ID [redacted]. My name is [redacted]. Jones [redacted] Sales Manager. With a world that is becoming increasingly complicated, I appreciate the opportunity to provide a little clarity to an unfortunate situation.Our sales person informed me of the concerns his client had with the possible purchase of a new [redacted] lease and the buyout procedures if he choose to buyout his current lease. Chief among those concerns were monthly payment increase, mileage overage on current lease and '‘excess wear and tear” on current lease. Our client was well informed of his options at each and every step of the process. Considering the client purchased a new 2014 [redacted] instead of buying out his 2010 [redacted] lease in which his payment increased only $10, the dealership waived his mileage overage and Jones paying all up front cost associated with leasing a new vehicle (first month payment, tax and tag fees which are required totaling $404.11) at time of delivery shows that we as a dealership addressed each and everyone of his concerns before he agreed to purchase. We did in fact have our client sign an " End of Lease Liability,” form that states that his vehicle was being turned in as opposed to being traded in. Which he did sign and is included with this letter.[redacted], which is a third party inspection company, performs all ends of lease vehicle inspections for [redacted]. The owner of the vehicle begins to receive literature in the mail and is contacted 90 days prior to end of lease in order to schedule their inspection. [redacted] is very accommodating to work with and will schedule at the customers home or place of work. [redacted] determines what is excessive wear and tear, not Jones dealerships. I have included the color copy of the [redacted] report, which states it was performed after the vehicle was turned in. This report shows excess wear and tear to be in excess of $1,200.The client did receive a bill for a total of $922.85. This bill was incorrect since it did include the excess mileage charge of $220.92, for which the dealership was covering. When informed of this, I immediately contacted [redacted] to have the bill corrected for which it was lowering the customer’s responsibility to $701.90. The client, not being satisfied with our efforts voiced his displeasure. I persuaded [redacted] to lower his bill by $79.05, bringing his Final Balance to $622.85. This represents almost half of his original excess wear and tear charge. The customer was informed of [redacted]’s interest free payment plan option.With 54 years serving the [redacted] County Community, Jones Dealerships takes its reputation very seriously. As with all of our guests, it is with great pride that this kind of service has become the rule at Jones [redacted] and not the exception.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: