Jones Enterprises, Inc. dba Sell It Now

Revdex.com:At this time, I have not been contacted by Earl GGraves Publishing Co., Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Black Enterprise has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Earl GGraves Publishing Co., Inc. regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Black Enterprise regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
On Monday July *** at 3:PM I received a voicemail from the same manager that I talked about in my last Revdex.com letter
In this voicemail, he claims that he was calling to " see if I can fix the situation that's happening right now in regards to your missed issues regarding the gift subscription"He also said that he needed the first and last name of the individual that I purchased the gift subscription for In the same voicemail, this gentleman also stated that once he receives this information, "I'll be able to close the account and issue you the refund."This is the 3rd time this information has been requested by Black Enterprise and the 2nd time by this individual I called back and let the individual know that they had requested the same information from me by email on June *** and that I responded back the same day with the gift recipients full name, address, and emailI also sent both of my email addresses I was never contacted again with any questions I have not received a refund nor has my father, the gift recipient, received updated subscriptions I am not still dealing with this issue going on months later.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Black Enterprise regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Black Enterprise regarding complaint ID [redacted].Sincerely,[redacted]