Jones Heating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I was told the remote start was not available and would be at the dealership on January 21st, and would be installed thenI called on January 21st and was told again it was on back orderI called several times after waiting a week and left messages for my salesman to return my callI got zero responseI finally called the parts department and asked the manager about the remote start and he said he could order it and have it in two daysWhy was I told repeatedly that it was on back order and the minute I speak with the parts manager, the remote start magically is availableI also spoke to General Motors and they had a regional rep call me She said she would discuss it with the manager at glynn smith and that he would personally call me the following MondayThat call never happenedThen a woman from the dealership called and after I returned her call, she said that she would allow me to have a ten percent discountThat was not acceptable to meI am now in contact with General Motors and they are trying to get the issue resolvedI don't want anything but what was promised to meI was told there was a cd to activate the navigation on my car and that doesn't seem to exist eitherMy salesman was made aware of a problem with the front brakes, a leaking front door seal and a bad tireHe said we would take care of all of that when they put the remote start on Now I am afraid they will not honor any issues with my car and I will have to drive elsewhere to get it fixedThey didn't owe me leather heated seats, I financed that with the purchase of the car so they weren't really involved in thatI paid for thatI just want fair treatment for my car

First of all let me assure you that hiding the fact that a vehicle has been in an accident is not practice for this dealership. We take great pride in being honest and
upfront with our customers to the best of our ability. Upon receiving this message from the Revdex.com, I went and inspected your deal jacket that contains all the documents that pertained to this transaction. Inside this deal jacket I found the “Acknowledgement of Disclosure by Dealer of Damage to Motor Vehicle” document that you signed and were provided a copy of. The box that states “Dealer inspected, the amount of damage is unknown” was checked. Let me say this as well, it is absolutely impossible for any car dealer to know the complete history of a pre-owned vehicle. I will be more than happy to sit down with you and discuss this further.
Sincerely
*** *** - Executive Mgr

Again all I can see proof of what was promised is what is on the "We Owe' form that both you (the customer) and the manager signed. If you like, I will be more than happy to get my service department to take a look at your brakes, door seal, and tire. When would you like to bring it over? As for the remote start, that is a customer pay item

I accept the business response to to sit down and talk to him however I do not believe this situation is resolved just yetI have spoken with an attorney, which I informed to the dealership manager, along with a lot of other information, and he told me to let my my attorney handle it, which was in a very rude tone,my attorney looked over the car records as well as that jacket where you are correct about the damage unknown as well as you all not leaving any comments under it, it is completely blankI have also spoken with other dealershipsI understand that this is can happen but let's say you all were not aware of the car records well then it is a service problem because signs of an accident was there (i.e; the hood had a small lift in, you can see it in pictures, and I do have a picture)I also understand this does not happen often as I regret that it has happened to meI have also had another incident with you all concerning having to drive minutes (from where I live) to pick up a check that was supposed to be mailed to me and had been sitting in you all's office for two weeksI really just want this resolved and with fairness If you could let me know the date you would like to sit down that would be great
Regards,
*** ***

To whom it may concern
First of all let me say that I am certain that no one at
this dealership would discriminated against the said customer. We were happy to have her business. I think there is some communication breakdown after reading what she has written. This dealership strives on doing everything we promise, that is why we put things in writing. We have a form called a “WE OWE” form. This form is used for anything that is to be added to the vehicle. It protects both the customer and the dealership. On this form, the only thing to be added was leather. It clearly states on the form “Adding Leather”! The customer signed and received a copy of this document If the customer states that we were to install remote start, why would she not have asked this to be put on the WE OWE form when she signed it. That is exactly what this form is used for. I am sorry for the confusion, but what I have in writing is all I have to go by

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I was told the remote start was not available and would be at the dealership on January 21st, 2014 and would be installed then. I called on January 21st and was told again it was on back order. I called several times after waiting a week and left messages for my salesman to return my call. I got zero response. I finally called the parts department and asked the manager about the remote start and he said he could order it and have it in two days. Why was I told repeatedly that it was on back order and the minute I speak with the parts manager, the remote start magically is available. I also spoke to General Motors and they had a regional rep call me.  She said she would discuss it with the manager at glynn smith and that he would personally call me the following Monday. That call never happened. Then a woman from the dealership called and after I returned her call, she said that she would allow me to have a ten percent discount. That was not acceptable to me. I am now in contact with General Motors and they are trying to get the issue resolved. I don't want anything but what was promised to me. I was told there was a cd to activate the navigation on my car and that doesn't seem to exist either. My salesman was made aware of a problem with the front brakes, a leaking front door seal and a bad tire. He said we would take care of all of that when they put the remote start on.  Now I am afraid they will not honor any issues with my car and I will have to drive elsewhere to get it fixed. They didn't owe me leather heated seats, I financed that with the purchase of the car so they weren't really involved in that. I paid for that. I just want fair treatment for my car.